Rent Advisor in Bury St Edmunds

Do you thrive on helping people overcome financial challenges and regain stability? Are you confident having sensitive conversations and guiding customers to positive outcomes? Do you want a role where your work directly supports people to sustain their homes? As a Rent Advisor, you’ll play a crucial role in supporting tenants to manage their rent accounts and avoid falling into debt. Working as part of a supportive team, you will proactively engage with customers, helping them find sustainable solutions tailored to their individual circumstances. This is more than a collections role — it’s about making a meaningful impact, ensuring tenants can maintain their homes while contributing to reducing overall rent debt across the organisation.

Location: Coppice House (Bury St Edmunds base) - travel to other Flagship offices including Dereham will be required

Hours: Full Time - 37 hpw

Contract: Permanent

What You’ll Be Doing:

• Proactively contacting tenants who have missed payments or may be at risk of rent debt
• Supporting customers to complete income and expenditure assessments to understand their situation
• Creating realistic, tailored action plans to help tenants get back on track
• Managing cases through to resolution, maintaining ongoing dialogue and support
• Providing guidance on welfare benefits and assisting with applications
• Signposting customers to external support and advice agencies where appropriate
• Keeping accurate records of all interactions and actions taken
• Working collaboratively with colleagues to resolve wider issues (repairs, anti-social behaviour, etc.)

What You'll Bring:

• Experience in a customer-focused role (telephone or face-to-face)
• Strong communication skills with the ability to handle sensitive or challenging conversations
• Good numeracy and literacy skills
• Ability to stay calm and de-escalate difficult situations
• Strong organisational skills with the ability to prioritise workload using data and insight
• Proactive and solution-focused approach

Desirable:

• Experience in debt recovery, financial support, or housing

What We Offer:

• Competitive salary of £29,497.50 per annum
• 25 days holiday + bank holidays (increasing to 28 days after 5 years service)
• The chance to build strong communication and influencing skills
• Exposure to the housing sector and regulated environment
• Opportunities to review processes and influence improvements
• A role where your work genuinely changes lives and supports communities

Important information:

• Closing Date: 30th August 2026 (Midnight)
• Interview Date: 15th September 2026 at our Dereham Office

About Us: Flagship is part of Bromford Flagship Livewest. By joining us, you become part of one of the largest housing providers in the UK - delivering community-focused services across the East, Central and South West of England. We manage approximately 120,000 homes, serving around 300,000 customers, and with firm ambitions to deliver an additional 50,000 new homes by 2040. Join us to help create communities where people can put down roots, feel secure, and thrive.