Planner in Bury St Edmunds

Do you enjoy solving problems, staying organised and keeping things running smoothly? Are you passionate about delivering excellent customer service and helping people? Can you confidently manage competing priorities while maintaining accuracy and attention to detail?

At Bromford Flagship LiveWest, we're committed to helping people thrive. As a Planner, you'll play a key role in ensuring our repairs and maintenance services run efficiently, helping customers receive the support they need when they need it most.

Working as part of a busy and supportive team, you'll coordinate repair appointments, schedule works for our operatives and ensure customer requests are handled promptly and effectively. Your organisation, communication skills and customer-focused approach will help deliver an outstanding experience for our tenants while supporting the smooth operation of our repairs service.

Location: Bury St Edmunds

Hours: Full Time - 40 hpw - Monday to Friday

Contract: Permanent

WHAT YOU'LL BE DOING

• scheduling repair and maintenance appointments efficiently.

• managing and allocating damp and mould cases to operatives promptly.

• coordinating more complex repair works and ensuring jobs are planned effectively.

• providing excellent customer service through telephone and written communication.

• handling tenant complaints and ensuring they are resolved within agreed timescales.

• maintaining accurate records across operational systems to support high-quality data and reporting.

• working to priorities, deadlines and performance goals to help continuously improve service delivery.

WHAT YOU'LL BRING

We're looking for someone who is:

• highly organised and able to manage multiple tasks simultaneously.

• self-motivated with a strong attention to detail and accuracy.

• confident to challenge, question and suggest improvements.

• a strong team player with excellent listening and communication skills.

• experienced in delivering great customer service, particularly over the telephone.

• comfortable using computers and a range of software systems.

• educated to GCSE level (or equivalent).

Desirable Experience

• Experience using operational digital systems, including work scheduling systems.

• Previous experience in repairs, maintenance, housing, customer service or planning environments.

For further details on the role and its responsibilities, click here to view the Planner - The Part I Play document.

WHY JOIN US

This is an opportunity to join an organisation that is committed to continuously improving services for customers and communities. You'll be part of a team that values collaboration, accountability and delivering excellent outcomes for tenants every day.

WHAT WE OFFER

• competitive salary - £31,960.52 per annum

• 25 days holiday + Bank Holidays (increasing to 28 days after 5 years service)

• family friendly policies

• health and wellbeing support

• excellent opportunities for professional and personal development

Important information

Closing Date: 18th October 2026 (Midnight)

Interview Dates: To be confirmed

About Us

Flagshipis part of Bromford Flagship Livewest. By joining us, you become part of a one of the largest housing providers in the UK - delivering community-focused services across the East, Central and South West of England. We manage approximately 120,000 homes, serving around 300,000 customers, and with firm ambitions to deliver an additional 50,000 new homes by 2040. Join us to help create communities where people can put down roots, feel secure, and thrive.

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