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- Tasks: Guide and support customers in managing their homes while building community relationships.
- Company: Join Bromford, a leading housing provider focused on community services.
- Benefits: Full-time role with flexible home working and career development opportunities.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer-facing roles, ideally in housing management.
- Other info: Dynamic role requiring resilience and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
If you are passionate about helping people, skilled in guiding customers to better manage their homes and eager to develop your skills and experience further, consider applying for this position within our team. As a neighbourhood coach, you'll work independently to manage a patch of around two hundred homes, making sure the properties are well maintained, customers are aware of their responsibilities as well as offering coaching and guidance.
Day to day you will manage tenancy sign ups and changes, anti-social behaviour and safeguarding, as well as court work and evictions where necessary. You'll have a holistic customer approach and build good relationships with services in the local community, making sure you have a positive impact on the lives of our customers.
Previous housing management experience would be an advantage and will help you quickly build confidence in managing these responsibilities. Working closely with our maintenance and lettings teams, you'll make sure we effectively allocate empty homes, manage customers' expectations around repairs as well as escalate any property maintenance issues.
To be successful, you will need to be someone who genuinely cares about people - but with resilience, and experience of managing a busy and varied workload. Self-starters who are good communicators will thrive, as well as someone who is curious and doesn't shy away from having difficult conversations.
This role is full time and subject to an enhanced DBS check. You'll travel to and from surrounding areas as required. Regular home working is available.
You will be someone who:
- Has experience working in a customer facing role, ideally within housing management
- Strives to achieve performance targets, maximising customer satisfaction
- Is tenacious and resilient - who does what it takes to achieve the right outcome
- Sees the best in people and has the capacity to coach
- Has a reputation for first-rate influencing, negotiating and relationship building skills
- Has access to a vehicle and a full driving licence
Why Join Us? By joining Bromford, (part of Bromford Flagship), you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship Group.
Neighbourhood Coach - Staffordshire employer: Bromford Flagship Group
Contact Detail:
Bromford Flagship Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Coach - Staffordshire
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Bromford and their community-focused approach. This will help you connect your passion for helping people with their mission, showing that you're not just another candidate.
✨Tip Number 2
Practice your communication skills! As a neighbourhood coach, you'll need to have those tough conversations. Role-play with a friend or family member to get comfortable discussing sensitive topics, so you can showcase your resilience and empathy during the interview.
✨Tip Number 3
Highlight your customer-facing experience! Make sure to share specific examples from your past roles where you've successfully managed relationships and resolved issues. This will demonstrate your ability to thrive in a busy environment and achieve performance targets.
✨Tip Number 4
Apply through our website! We want to see your application directly, so make sure you submit it through our platform. This shows your enthusiasm and gives us a chance to see your profile in detail, increasing your chances of landing that interview.
We think you need these skills to ace Neighbourhood Coach - Staffordshire
Some tips for your application 🫡
Show Your Passion: Make sure to highlight your passion for helping people in your application. We want to see that you genuinely care about making a positive impact on customers' lives, so share any relevant experiences that showcase this.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and experiences mentioned in the job description. We love seeing how you connect your background to the role of a neighbourhood coach.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Bromford Flagship Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Neighbourhood Coach inside out. Familiarise yourself with housing management principles, customer service best practices, and any relevant local community services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is all about building relationships, be ready to share examples of how you've successfully managed customer interactions in the past. Think about times when you’ve had to coach someone or handle a difficult conversation. Highlight your resilience and ability to see the best in people.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. These might involve handling anti-social behaviour or managing tenancy changes. Practice your responses by thinking through how you would approach these situations, focusing on your problem-solving skills and customer-centric mindset.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest and helps you gauge if the company is the right fit for you. Consider asking about the team dynamics, how success is measured in the role, or what challenges the neighbourhood coach currently faces. It’s a great way to demonstrate your curiosity and engagement.
