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For Companies Important – Must be Welsh speaking
An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities.
We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers, timetablers, data managers, or local authority officers who are seeking a career change.
It is important that candidates are highly motivated, positive, and willing to learn and adapt as the software changes and improves. This role requires knowledge of the Welsh education system, including its unique statutory returns, curriculum arrangements, and bilingual communication requirements.
Responsibilities
- Act as a Customer Success Manager for Welsh schools and local authorities that go live applying your knowledge of the Bromcom product to provide 1-2-1 phone call and onsite support for new users; covering items such as set up, configuration, report building, and troubleshooting.
- Provide specialist advice and consultancy to Welsh local authorities and schools, ensuring alignment with Welsh Government requirements (e.g. Post-16 data collection, Welsh Census, Curriculum for Wales, bilingual reporting).
- Act as a point of escalation for Welsh customers, ensuring that communication and support is sensitive to language and policy differences.
- Respond to Welsh customers on Community.
- Manage your own calendar to ensure that your time is spent where needed across the supported authorities and support centres.
- Provide training and support where needed, including the ability to deliver in Welsh where appropriate.
- Conduct health checks and other proactive investigations with a specific eye to Welsh requirements and statutory deadlines.
- Contribute feedback to Bromcoms product and development teams on features or compliance issues that affect the Welsh education market.
- Work with the wider business at Bromcom to promote software enhancement, customer success, and engagement.
Required Skills / Experience
- Strong knowledge of the Welsh education system, including curriculum and statutory reporting requirements
- Education MIS exposure
- Excellent communication and presentation skills, with the ability to engage confidently
- Ability to learn and adapt as our software changes
- Self-organised and a self-starter
- Excellent people skills
Desired Experience
- Working in or with schools, for example in a data manager, timetabling, or technical support / training role using MIS systems.
- Exposure to Bromcoms suite of MIS products.
- Ability to communicate in both English and Welsh.
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Contact Detail:
Bromcom Recruiting Team
How to prepare for a job interview at Bromcom
✨Brush Up on Your Welsh
Since this role requires bilingual communication, make sure you're comfortable speaking Welsh. Practise common phrases and terminology related to the education system, so you can confidently engage with interviewers and demonstrate your language skills.
✨Know Your MIS Systems
Familiarise yourself with various Management Information Systems, especially Bromcom's products. Be ready to discuss your experience with school MIS systems and how they relate to the Welsh education context. This will show that you understand the tools you'll be working with.
✨Understand the Welsh Education System
Research the unique aspects of the Welsh education system, including statutory returns and curriculum arrangements. Being able to reference specific policies or requirements during your interview will highlight your knowledge and commitment to the role.
✨Show Your People Skills
As a Customer Success Manager, you'll need excellent communication and presentation skills. Prepare examples of how you've successfully engaged with customers or colleagues in the past, especially in challenging situations. This will help demonstrate your ability to build relationships and provide support.
