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- Tasks: Lead governance and delivery for Bromcom's largest contract, ensuring top-notch service and performance.
- Company: Join a leading tech company focused on education and public sector innovation.
- Benefits: Competitive salary, travel opportunities, and a chance to shape the future of education.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Make a real impact in education while working with senior leaders and driving change.
- Qualifications: Experience in governance, contract management, and large-scale service delivery required.
The predicted salary is between 75000 - 90000 £ per year.
This executive governance role is responsible for the oversight, delivery, and commercial performance of the EANI EdIS contract, ensuring Bromcom meets all contractual obligations, service commitments, and governance standards. The role covers contract management, customer relationship leadership, service management support, and the executive oversight of delivery teams. You will be accountable for the contract's financial performance, including reporting, compliance, cost control, and margin protection, supported by the Bromcom finance team. As Bromcom's largest contract to date, this role requires an experienced governance leader with a strong background in large-scale service delivery, public-sector contracting, and enterprise-level customer engagement. The successful candidate will bring proven experience in contract governance, service assurance, customer management, and programme oversight.
Key Responsibilities
- Leadership & Governance
- Provide executive leadership for all Bromcom teams supporting the EANI contract, ensuring consistent performance, alignment, and accountability.
- Line manage the Principal Education Consultant, Head of Client Services, and Head of EANI Operations & Success.
- Ensure all delivery functions are equipped, motivated, and structured to meet challenging contractual and service delivery objectives.
- Develop, embed, and continuously refine governance processes across the programme to ensure service quality, compliance, and transparency.
- Contract Management
- Own all aspects of contract governance, including SLA monitoring, contractual adherence, KPI performance, milestone achievement, and change management.
- Oversee contractual escalations and work with EANI to resolve issues rapidly and constructively.
- Lead the creation and delivery of all mandated reporting (weekly, monthly, milestone and audit reports), ensuring complete accuracy and compliance with contractual templates and expectations.
- Manage the contract change process, authoring, assessing, and coordinating all variations, and ensuring commercial impacts are fully understood.
- Collaborate closely with legal colleagues to ensure the contract is effectively governed, risks are identified early, and compliance is maintained.
- Customer Relationship Management
- Act as the executive point of contact for EANI, building a strong and trusted partnership at senior levels.
- Provide leadership oversight to ensure Bromcom delivers an outstanding customer experience to EANI and all 1,500 schools.
- Work with the Chief Operations Officer to ensure seamless service delivery, high satisfaction, and consistent operational performance.
- Support Customer Services and Success teams in managing customer escalations, service-level commitments, and quality improvements.
- Programme & Service Management Support
- Provide governance oversight across the full programme lifecycle, ensuring delivery against all contract milestones.
- Work with programme and project management resources to maintain a robust delivery plan that reflects EANI dependencies, operational constraints, and evolving priorities.
- Oversee the monitoring of migrations, onboarding, training delivery, service readiness, and customer support performance.
- Ensure CRM D365 is maintained as the single source of truth for programme documentation, reporting, status tracking, and governance records.
Skills & Experience
- Proven experience establishing and leading teams through large-scale change or new programme setup.
- Strong background in contract governance, contract management, and service delivery assurance in large public-sector or enterprise environments.
- Skilled in managing KPIs, SLAs, and contract performance, with the ability to analyse and interpret complex programme and service data.
- Experience engaging with senior customer stakeholders within public authorities or large organisations.
- Strong resource management capabilities, including planning, forecasting, and performance tracking.
- Proficiency in programme reporting and analysis; experience with MS Project and MS Dynamics is advantageous.
- Excellent communication, issue-resolution, and conflict-management skills.
- Experience with MIS systems and the education sector is highly desirable.
Key Relationships
- Build and maintain a strong, collaborative relationship with EANI at operational, programme, and executive levels.
- Partner with internal Bromcom leaders, particularly the Chief Operations Officer, to maintain delivery cohesion.
- Engage with the Chief Technical Officer to align technology and service innovations with contractual expectations.
- Provide regular governance updates and strategic insights to the Managing Director.
Governance Responsibilities
- Chair weekly internal governance meetings with senior leads, ensuring alignment on risks, actions, and forward planning.
- Own and manage the programme's risk, issue, action, and dependency (RAID) framework with full transparency.
- Attend all EANI governance and programme forums, representing Bromcom at senior level and contributing proactively to strategic discussions.
- Ensure full audit readiness and adherence to all compliance expectations across the contract.
Travel Expectations
- Travel to EANI locations in Northern Ireland approximately two days per month.
- Travel to Bromcom offices twice per month for executive and operational meetings.
Headline KPIs
- Contract & Service Performance: Ensure full delivery of all contractual milestones, SLAs, KPIs, and reporting commitments, resulting in acceptance and approval by EANI.
- Financial Performance: Ensure timely payment of all contract milestones.
Executive Head of EANI Governance in London employer: Bromcom
Contact Detail:
Bromcom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Head of EANI Governance in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the education and governance sectors. Attend industry events or webinars where you can meet potential employers or colleagues. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to governance and service delivery. Tailor your responses to show how your experience aligns with their needs—this will make you stand out!
✨Tip Number 3
Practice your pitch! You never know when an opportunity might arise, so be ready to explain your background and what you bring to the table in a concise and engaging way. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Executive Head of EANI Governance in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in governance and contract management. We want to see how your skills align with the specific requirements of the Executive Head of EANI Governance role.
Showcase Your Leadership Skills: This role is all about leadership, so don’t hold back! Share examples of how you've successfully led teams through change or managed large-scale projects. We love seeing real-life stories that demonstrate your capabilities.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon where possible. We appreciate a well-structured application that gets straight to the point while still showcasing your personality.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bromcom
✨Know Your Governance Inside Out
Make sure you’re well-versed in governance processes and contract management. Brush up on your knowledge of SLAs, KPIs, and compliance standards relevant to the EANI EdIS contract. Being able to discuss these confidently will show that you understand the role's core responsibilities.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams through large-scale changes or new programme setups. Highlight your experience in managing diverse teams and ensuring alignment towards common goals. This will demonstrate your capability to provide executive leadership as required in this role.
✨Build a Strong Customer Relationship Narrative
Think about your past experiences with customer relationship management, especially in public-sector environments. Be ready to share specific instances where you built trust and delivered outstanding service, as this is crucial for the role’s success.
✨Prepare for Scenario-Based Questions
Anticipate questions that may ask how you would handle specific challenges related to contract governance or customer escalations. Practising your responses to these scenarios will help you articulate your problem-solving skills and strategic thinking during the interview.