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- Tasks: Support schools using Bromcom MIS systems and provide expert advice for optimal usage.
- Company: Leading MIS provider for schools, committed to customer success.
- Benefits: Flexible working hours, travel opportunities, and a supportive team environment.
- Why this job: Make a real difference in education while growing your career in Edtech.
- Qualifications: Experience with Bromcom MIS systems and excellent communication skills.
- Other info: Join a dynamic team focused on innovation and customer engagement.
The predicted salary is between 30000 - 40000 £ per year.
Overview: An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and MATs. We are looking for individuals with experience of using school MIS systems, for example, exams officers, timetablers or school data managers who are seeking a career change. It is important that candidates are highly motivated, positive and willing to learn and adapt as the software changes and improves.
Job Functions:
- Act as a Customer Success Manager for schools that go live - applying knowledge of the Bromcom product to online and onsite support for new users; covering items such as setup and configuration, report building, general setup and best practice.
- On an ongoing basis, provide an enhanced advice and consultancy service to large MAT or LA customers on how to best use Bromcom.
- Act as a point of knowledge for your customers.
- Manage your own calendar to ensure that your time is spent where needed.
- Provide experience, knowledge and support where needed.
- Conduct health checks and other proactive investigations on your sites.
- The role does involve some travel, depending on where the customers are. This would be discussed as part of the recruitment.
- Work with the wider business at Bromcom to promote software enhancement, customer success, and engagement.
Required skills / experience:
- Bromcom MIS Systems exposure
- Excellent communication and presentation skills
- Ability to learn and adapt as software changes
- Self-organised and a self-starter
- Excellent people skills
Desired Experience:
- Working in or with schools, for example in a data manager, timetabling, or technical support / training capacity.
- Used to keeping up to date on developments in the UK Edtech space e.g. AI, DfE and other statutory changes.
Bromcom is an equal opportunities employer.
Customer Success Manager - MIS Systems in London employer: Bromcom
Contact Detail:
Bromcom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - MIS Systems in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector, especially those who have experience with MIS systems. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with school MIS systems. This will give potential employers a clear picture of what you bring to the table.
✨Tip Number 3
Be proactive! Don’t just wait for job postings; reach out directly to companies like Bromcom. Express your interest and ask about upcoming opportunities. It shows initiative and enthusiasm!
✨Tip Number 4
Stay updated on industry trends! Follow Edtech news and developments, especially around MIS systems. This knowledge will not only impress during interviews but also help you adapt quickly in your new role.
We think you need these skills to ace Customer Success Manager - MIS Systems in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience with MIS systems and any relevant roles you've had in schools. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can help us at Bromcom. Be genuine and let your personality come through – we love that!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, make sure your application showcases your excellent communication skills. Whether it's through your writing style or examples of past experiences, we want to see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Bromcom
✨Know Your MIS Systems
Make sure you brush up on your knowledge of Bromcom and other school MIS systems. Be ready to discuss your experience with these systems, as well as any challenges you've faced and how you overcame them. This will show your potential employer that you're not just familiar with the software but also capable of providing valuable insights.
✨Showcase Your Communication Skills
As a Customer Success Manager, you'll need to communicate effectively with various stakeholders. Prepare examples of how you've successfully communicated complex information in the past, whether it was to teachers, data managers, or other staff. Practising clear and concise explanations will help you shine during the interview.
✨Demonstrate Adaptability
The job requires someone who can learn and adapt as software changes. Think of specific instances where you've had to quickly learn new tools or processes and how you managed that transition. Highlighting your ability to embrace change will resonate well with the interviewers.
✨Prepare for Travel Discussions
Since the role involves some travel, be prepared to discuss your availability and willingness to travel for customer support. It’s a good idea to have a flexible mindset and be ready to explain how you would manage your time effectively while on the road.