At a Glance
- Tasks: Ensure top-notch customer service and support for Bromcom's software and services.
- Company: Join a dynamic team at Bromcom, dedicated to customer satisfaction.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity for growth and improvement in a fast-paced setting.
- Why this job: Be the voice of our customers and make a real difference in their experience.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 25000 - 30000 £ per year.
Requirements
- Experience working in a customer service environment
- Strong organisational and administrative skills
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Ability to work independently and as part of a team
- A customer-focused mindset and a passion for providing excellent service
- (Desirable) Working knowledge of customer relationship management systems e.g. Dynamics 365
- (Desirable) Familiarity with Bromcom products and services
- (Desirable) An understanding of ISO9001, ITIL and other quality or service frameworks
What the job involves
- The role of Customer Care Administrator is responsible for ensuring customers receive the highest level of service when contacting Bromcom.
- This includes working with the wider organisation on quality measures, keeping internal systems up to date, responding to customer needs and directing them to ensure they're getting the most out of Bromcom's software and services.
- Be a primary source of contact for our customers.
- Ensure customers contacting the Customer Care mailbox are handled within relevant SLAs.
- Maintain accurate and up-to-date records in our CRM system (Dynamics 365).
- Take ownership of, respond to and resolve customer escalation and complaints.
- Work with the Customer Care Manager and wider organisation to ensure that relevant procedures are followed in line with our ISO9001 accreditation.
- Contribute to ongoing continual improvement work across Bromcom as required.
- Identify opportunities for process improvement and recommend solutions.
- Assist in regular reporting in relation to customer feedback, including CSAT, NPS and other forms of response.
- Other activities which may change in line with business need.
Customer Care Administrator in London employer: Bromcom
Bromcom is an exceptional employer that prioritises a customer-focused work culture, fostering an environment where employees are encouraged to grow and develop their skills. With a commitment to excellence in service delivery, we offer comprehensive training opportunities and a supportive team atmosphere, making it an ideal place for those passionate about customer care. Located in a vibrant area, our office provides a dynamic setting that enhances collaboration and innovation among staff.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Administrator in London
✨Tip Number 1
Get to know the company! Research Bromcom and its products. Understanding their values and services will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. Since this role is all about customer interaction, try role-playing common customer scenarios with a friend. This will help you feel more confident and prepared when it comes to handling real-life situations.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've successfully managed multiple tasks or projects. This will demonstrate your ability to keep things running smoothly in a busy customer care environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds.
We think you need these skills to ace Customer Care Administrator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and showcases your organisational skills. We want to see how you’ve excelled in similar roles, so don’t hold back on those achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for providing excellent service and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Tech Skills:Since proficiency in Microsoft Office Suite is key, make sure to mention any specific projects or tasks where you’ve used these tools effectively. If you have experience with CRM systems like Dynamics 365, definitely highlight that too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter family!
How to prepare for a job interview at Bromcom
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Be ready to share specific examples of how you've handled customer queries or complaints in the past. This will show that you understand the importance of providing excellent service, which is key for the role.
✨Show Off Your Organisational Skills
Prepare to discuss how you stay organised and manage your time effectively. You might want to mention any tools or methods you use to keep track of tasks, especially if they relate to administrative duties. This will demonstrate that you can handle the responsibilities of the Customer Care Administrator role.
✨Familiarise Yourself with Bromcom
Do a bit of homework on Bromcom's products and services. Understanding what they offer will help you answer questions more confidently and show your genuine interest in the company. Plus, it’ll give you a leg up when discussing how you can help customers get the most out of their software.
✨Be Ready for Teamwork Questions
Since the role involves working both independently and as part of a team, think of examples that highlight your ability to collaborate effectively. Prepare to discuss how you’ve contributed to team projects or supported colleagues in the past, as this will showcase your interpersonal skills.
