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- Tasks: Support schools with finance software, providing training and consultancy.
- Company: Join a leading Ed Tech provider focused on finance solutions for schools.
- Benefits: Enjoy a dynamic work environment with opportunities for travel and personal growth.
- Why this job: Make a real impact in education while developing your skills in a supportive culture.
- Qualifications: Experience with school finance systems and strong communication skills are essential.
- Other info: Bromcom values diversity and is an equal opportunities employer.
The predicted salary is between 28800 - 43200 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Customer Success Manager – Finance
Market Leader in Ed Tech
An outstanding opportunity to join a leading Finance and Management Information System (MIS) provider for schools and MATs.
We are looking for individuals with experience of using School and/or MAT Finance systems – for example school bursars, business managers or finance managers who are seeking a career change.
It is important that candidates are high motivated, positive and willing to learn and adapt as the software changes and improves.
Job Functions:
- Provide training to and act as a Customer Success Manager for schools and MATs – applying your knowledge of the Bromcom Finance products to provide 1-2-1 phone call and onsite support for new users; covering key business processes.
- On an ongoing basis, provide enhanced advice and consultancy services on software best use.
- Act as a point of escalation for your customers, for example on helpdesk cases.
- Manage your own calendar to ensure that your time is spent where needed.
- Conduct health checks and other proactive checks on your sites, as part of the service.
This role can involve some travel, depending on where the customers are. This would be discussed as part of the recruitment.
Required Experience/Skills:
- Experience of existing school finance software and key processes, such as a school bursar, business manager or finance manager.
- Excellent communication and presentation skills.
- Natural interest in systems – data analysis and reporting.
- Ability to learn and adapt as our software changes.
- Self-organised and a self-starter.
- Excellent people skills.
Bromcom is an equal opportunities employer.
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Customer Success Manager - Finance employer: Bromcom
Contact Detail:
Bromcom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Finance
✨Tip Number 1
Familiarize yourself with Bromcom Finance products and their key features. Understanding the software inside and out will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Leverage your existing network within the education sector. Reach out to former colleagues or contacts who have experience with school finance systems to gain insights and tips that can help you stand out as a candidate.
✨Tip Number 3
Prepare to showcase your communication and presentation skills. Think of examples from your past experiences where you successfully trained or supported others, as this will be crucial for the Customer Success Manager role.
✨Tip Number 4
Stay updated on trends in Ed Tech and finance management systems. Being knowledgeable about industry developments will show your commitment to continuous learning and adaptability, which are key traits for this position.
We think you need these skills to ace Customer Success Manager - Finance
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Success Manager position. Highlight the key responsibilities and required skills, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to emphasize your experience with school finance systems and any relevant roles you've held, such as a bursar or finance manager. Use specific examples that demonstrate your communication and presentation skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and your ability to adapt to new software. Mention your interest in providing training and support, and how you can contribute to customer success.
Highlight Soft Skills: In your application, make sure to highlight your excellent people skills and self-organization. Provide examples of how you've successfully managed your time and supported others in previous roles.
How to prepare for a job interview at Bromcom
✨Show Your Finance Knowledge
Make sure to highlight your experience with school finance systems during the interview. Be prepared to discuss specific software you've used and how it relates to the Bromcom Finance products.
✨Demonstrate Communication Skills
Since this role involves training and support, practice explaining complex concepts in simple terms. Use examples from your past experiences where you successfully communicated with clients or colleagues.
✨Be Ready to Adapt
The job requires a willingness to learn and adapt as the software evolves. Share instances where you've successfully adapted to new systems or processes in your previous roles.
✨Organizational Skills Matter
Discuss how you manage your time and prioritize tasks. Provide examples of how you've organized your calendar or handled multiple responsibilities effectively in the past.
