At a Glance
- Tasks: Provide top-notch customer service and support for Bromcom's software and services.
- Company: Join a forward-thinking company dedicated to customer satisfaction.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity for growth and improvement in a dynamic team.
- Why this job: Make a real difference by helping customers thrive with our innovative solutions.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25000 - 30000 € per year.
The role of Customer Care Administrator is responsible for ensuring customers receive the highest level of service when contacting Bromcom. This includes working with the wider organisation on quality measures, keeping internal systems up to date, responding to customer needs and directing them to ensure they’re getting the most out of Bromcom’s software and services.
Key Responsibilities
- Be a primary source of contact for our customers
- Ensure customers contacting the Customer Care mailbox are handled within relevant SLAs
- Maintain accurate and up-to-date records in our CRM system (Dynamics 365)
- Take ownership of, respond to and resolve customer escalation and complaints.
Other Responsibilities
- Work with the Customer Care Manager and wider organisation to ensure that relevant procedures are followed in line with our ISO9001 accreditation.
- Contribute to ongoing continual improvement work across Bromcom as required.
- Identify opportunities for process improvement and recommend solutions.
- Assist in regular reporting in relation to customer feedback, including CSAT, NPS and other forms of response.
- Other activities which may change in line with business need.
Required Skills And Qualifications
- Experience working in a customer service environment.
- Strong organisational and administrative skills.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- A customer-focused mindset and a passion for providing excellent service.
Additional Skills (Preferred)
- Working knowledge of customer relationship management systems e.g. Dynamics 365.
- Familiarity with Bromcom products and services.
- An understanding of ISO9001, ITIL and other quality or service frameworks.
Bromcom is an Equal Opportunities employer.
Customer Care Administrator employer: Bromcom
Bromcom is an exceptional employer that prioritises customer satisfaction and employee development, making it an ideal place for a Customer Care Administrator. With a strong commitment to quality service and continuous improvement, employees benefit from a supportive work culture that encourages professional growth and collaboration. Located in a dynamic environment, Bromcom offers unique opportunities to engage with innovative software solutions while being part of a team that values excellence and customer care.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Administrator
✨Tip Number 1
Get to know Bromcom! Familiarise yourself with their products and services before the interview. This shows you’re genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your communication skills. As a Customer Care Administrator, you'll need to be clear and concise. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed customer queries or complaints in the past. This will demonstrate your ability to handle the responsibilities of the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Care Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant administrative skills to show us you're a great fit for the Customer Care Administrator role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer care and how your background aligns with our values at Bromcom. Keep it friendly and professional, and don’t forget to mention your familiarity with CRM systems like Dynamics 365!
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and concise. Use proper grammar and spelling, and consider how you can demonstrate your interpersonal skills through your writing style.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about what we do at Bromcom!
How to prepare for a job interview at Bromcom
✨Know Your Stuff
Before the interview, make sure you’re familiar with Bromcom’s products and services. This will not only show your interest but also help you answer questions more confidently. Brush up on Dynamics 365 too, as it’s a key part of the role!
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your problem-solving skills and how you’ve handled complaints or escalations effectively. This will demonstrate your customer-focused mindset.
✨Be Organised
Since the role requires strong organisational skills, come prepared with a structured approach to your answers. You might even want to jot down key points you want to cover during the interview. This shows you can manage your time and tasks efficiently.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team, company culture, or ongoing improvement initiatives. This shows your enthusiasm for the role and helps you gauge if Bromcom is the right fit for you.
