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- Tasks: Support Welsh schools and local authorities with MIS systems, providing training and consultancy.
- Company: Leading MIS provider dedicated to enhancing education in Wales.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Make a real difference in Welsh education while utilising your expertise.
- Qualifications: Experience in the Welsh education system and strong communication skills.
- Other info: Join a supportive team focused on innovation and customer success.
The predicted salary is between 36000 - 60000 £ per year.
An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities. We are looking for individuals with experience of using school MIS systems in a Welsh education context – for example teachers, exams officers, timetablers, data managers, or local authority officers – who are seeking a career change. It is important that candidates are highly motivated, positive, and willing to learn and adapt as the software changes and improves. This role requires knowledge of the Welsh education system, including its unique statutory returns, curriculum arrangements, and bilingual communication requirements.
Responsibilities
- Act as a Customer Success Manager for Welsh schools and local authorities that go live – applying your knowledge of the Bromcom product to provide 1-2-1 phone call and onsite support for new users; covering items such as set up, configuration, report building, and troubleshooting.
- Provide specialist advice and consultancy to Welsh local authorities and schools, ensuring alignment with Welsh Government requirements (e.g. Post-16 data collection, Welsh Census, Curriculum for Wales, bilingual reporting).
- Act as a point of escalation for Welsh customers, ensuring that communication and support is sensitive to language and policy differences.
- Respond to Welsh customers on Community.
- Manage your own calendar to ensure that your time is spent where needed across the supported authorities and support centres.
- Provide training and support where needed, including the ability to deliver in Welsh where appropriate.
- Conduct health checks and other proactive investigations with a specific eye to Welsh requirements and statutory deadlines.
- Contribute feedback to Bromcom’s product and development teams on features or compliance issues that affect the Welsh education market.
- Work with the wider business at Bromcom to promote software enhancement, customer success, and engagement.
Required Skills / Experience
- Strong knowledge of the Welsh education system, including curriculum and statutory reporting requirements.
- Education MIS exposure.
- Excellent communication and presentation skills, with the ability to engage confidently.
- Ability to learn and adapt as our software changes.
- Self-organised and a self-starter.
- Excellent people skills.
Desired Experience
- Working in or with schools, for example in a data manager, timetabling, or technical support / training role using MIS systems.
- Exposure to Bromcom’s suite of MIS products.
- Ability to communicate in both English and Welsh.
Welsh speaking Customer Success Manager in Cardiff employer: Bromcom
Contact Detail:
Bromcom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welsh speaking Customer Success Manager in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your contacts in the Welsh education sector and let them know you're on the lookout for a Customer Success Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Brush up on your Welsh! Since this role requires bilingual communication, make sure you're comfortable speaking and writing in Welsh. Practising with friends or joining local language groups can really boost your confidence.
✨Tip Number 3
Show off your expertise! When you get the chance to chat with potential employers, highlight your experience with school MIS systems and how it relates to the Welsh education context. Share specific examples of how you've helped schools or local authorities in the past.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are passionate about the role. Make sure to tailor your application to showcase your knowledge of the Welsh education system and your customer success skills.
We think you need these skills to ace Welsh speaking Customer Success Manager in Cardiff
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any experience you have with school MIS systems, especially in a Welsh education context. We want to see how your background as a teacher, exams officer, or data manager can bring value to our team!
Be Yourself: Let your personality shine through in your application! We’re looking for motivated and positive individuals, so don’t be afraid to show us who you are and why you’re excited about this role.
Tailor Your Application: Take the time to tailor your application to the job description. Mention specific responsibilities and skills that match what we’re looking for, like your knowledge of the Welsh education system and bilingual communication skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining the StudySmarter family!
How to prepare for a job interview at Bromcom
✨Know Your Welsh Education System
Make sure you brush up on your knowledge of the Welsh education system, especially the curriculum and statutory reporting requirements. Being able to discuss these confidently will show that you're not just familiar with the role but also genuinely interested in supporting Welsh schools.
✨Showcase Your MIS Experience
Prepare to talk about your previous experience with Management Information Systems, particularly in a school context. Think of specific examples where you've used these systems effectively, and be ready to explain how that experience can translate into success in this new role.
✨Practice Bilingual Communication
Since this role requires bilingual communication, practice discussing technical concepts in both Welsh and English. This will not only demonstrate your language skills but also your ability to engage with a diverse range of customers.
✨Be Ready for Problem-Solving Scenarios
Expect to face some hypothetical scenarios during the interview where you'll need to troubleshoot or provide support. Prepare by thinking through common issues users might encounter with MIS systems and how you would address them, showcasing your problem-solving skills.
