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- Tasks: Support Welsh schools and local authorities with MIS systems, providing training and consultancy.
- Company: Leading MIS provider for schools, focused on innovation and customer success.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference in Welsh education while utilising your expertise.
- Qualifications: Experience in Welsh education and strong communication skills required.
- Other info: Join a dynamic team dedicated to enhancing educational outcomes.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Important - Must be Welsh speaking. An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities. We are looking for individuals with experience of using school MIS systems in a Welsh education context, for example teachers, exams officers, timetablers, data managers, or local authority officers who are seeking a career change. It is important that candidates are highly motivated, positive, and willing to learn and adapt as the software changes and improves. This role requires knowledge of the Welsh education system, including its unique statutory returns, curriculum arrangements, and bilingual communication requirements.
Responsibilities
- Act as a Customer Success Manager for Welsh schools and local authorities that go live, applying your knowledge of the Bromcom product to provide 1-2-1 phone call and onsite support for new users; covering items such as set up, configuration, report building, and troubleshooting.
- Provide specialist advice and consultancy to Welsh local authorities and schools, ensuring alignment with Welsh Government requirements (e.g. Post-16 data collection, Welsh Census, Curriculum for Wales, bilingual reporting).
- Act as a point of escalation for Welsh customers, ensuring that communication and support is sensitive to language and policy differences.
- Respond to Welsh customers on Community.
- Manage your own calendar to ensure that your time is spent where needed across the supported authorities and support centres.
- Provide training and support where needed, including the ability to deliver in Welsh where appropriate.
- Conduct health checks and other proactive investigations with a specific eye to Welsh requirements and statutory deadlines.
- Contribute feedback to Bromcom’s product and development teams on features or compliance issues that affect the Welsh education market.
- Work with the wider business at Bromcom to promote software enhancement, customer success, and engagement.
Required Skills / Experience
- Strong knowledge of the Welsh education system, including curriculum and statutory reporting requirements.
- Education MIS exposure.
- Excellent communication and presentation skills, with the ability to engage confidently.
- Ability to learn and adapt as our software changes.
- Self-organised and a self-starter.
- Excellent people skills.
Desired Experience
- Working in or with schools, for example in a data manager, timetabling, or technical support/training role using MIS systems.
- Exposure to Bromcom’s suite of MIS products.
- Ability to communicate in both English and Welsh.
Customer Success Manager in Cardiff employer: Bromcom
Contact Detail:
Bromcom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your contacts in the Welsh education sector and let them know you're on the hunt for a Customer Success Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Brush up on your Welsh! Since this role requires bilingual communication, make sure you're comfortable speaking Welsh. Practise with friends or join local groups to boost your confidence before those interviews.
✨Tip Number 3
Show off your expertise! When you get the chance to chat with potential employers, highlight your experience with MIS systems and your understanding of the Welsh education system. Share specific examples of how you've helped schools or local authorities in the past.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. It’s the best way to ensure your CV gets into the right hands and shows your enthusiasm for joining our team.
We think you need these skills to ace Customer Success Manager in Cardiff
Some tips for your application 🫡
Show Off Your Welsh Skills: Since this role requires bilingual communication, make sure to highlight your Welsh language skills in your application. We want to see how you can engage with our Welsh customers effectively!
Tailor Your Experience: When detailing your experience, focus on your background in the Welsh education system and any relevant roles you've had with MIS systems. We’re looking for candidates who understand the unique challenges and requirements of Welsh schools.
Be Yourself: Let your personality shine through in your application! We value motivated and positive individuals, so don’t hesitate to share your passion for helping schools and local authorities succeed.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at Bromcom
✨Know Your Welsh Education System
Make sure you brush up on your knowledge of the Welsh education system, especially the unique statutory returns and curriculum arrangements. Being able to discuss these confidently will show that you understand the context in which the company operates.
✨Showcase Your MIS Experience
Prepare to talk about your previous experience with Management Information Systems, particularly in a school setting. Be ready to share specific examples of how you've used these systems to solve problems or improve processes.
✨Bilingual Communication is Key
Since this role requires bilingual communication, practice speaking about your experiences in both Welsh and English. You might even want to prepare some key phrases or responses in Welsh to demonstrate your fluency during the interview.
✨Demonstrate Your Adaptability
Highlight your willingness to learn and adapt as software changes. Share examples from your past where you've successfully navigated changes or learned new systems quickly, showing that you're a self-starter who can thrive in a dynamic environment.
