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- Tasks: Support Welsh schools with Bromcom software, providing training and troubleshooting.
- Company: Join a leading MIS provider dedicated to enhancing education in Wales.
- Benefits: Full-time role with opportunities for growth and development.
- Why this job: Make a real difference in Welsh education while utilising your skills.
- Qualifications: Experience in the Welsh education system and strong communication skills.
- Other info: Dynamic team environment with a focus on customer success.
The predicted salary is between 30000 - 42000 £ per year.
An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities. We are looking for individuals with experience of using school MIS systems in a Welsh education context – for example teachers, exams officers, timetablers, data managers, or local authority officers – who are seeking a career change. It is important that candidates are highly motivated, positive, and willing to learn and adapt as the software changes and improves. Knowledge of the Welsh education system, including its unique statutory returns, curriculum arrangements, and bilingual communication requirements, is essential.
Job Functions
- Act as a Customer Success Manager for Welsh schools and local authorities that go live – applying your knowledge of the Bromcom product to provide 1‑2‑1 phone call and onsite support for new users; covering items such as set up, configuration, report building, and troubleshooting.
- Provide specialist advice and consultancy to Welsh local authorities and schools, ensuring alignment with Welsh Government requirements (e.g. Post‑16 data collection, Welsh Census, Curriculum for Wales, bilingual reporting).
- Act as a point of escalation for Welsh customers, ensuring that communication and support is sensitive to language and policy differences.
- Respond to Welsh customers on Community.
- Manage your own calendar to ensure that your time is spent where needed across the supported authorities and support centres.
- Provide training and support where needed, including the ability to deliver in Welsh where appropriate.
- Conduct health checks and other proactive investigations with a specific eye to Welsh requirements and statutory deadlines.
- Contribute feedback to Bromcom’s product and development teams on features or compliance issues that affect the Welsh education market.
- Work with the wider business at Bromcom to promote software enhancement, customer success, and engagement.
Required Skills / Experience
- Strong knowledge of the Welsh education system, including curriculum and statutory reporting requirements.
- Education MIS exposure.
- Excellent communication and presentation skills, with the ability to engage confidently.
- Ability to learn and adapt as our software changes.
- Self‑organised and a self‑starter.
- Excellent people skills.
Desired Experience
- Working in or with schools, for example in a data manager, timetabling, or technical support / training role using MIS systems.
- Exposure to Bromcom’s suite of MIS products.
- Ability to communicate in both English and Welsh.
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Software Development
Customer Success Manager - Wales in Bromley employer: Bromcom
Contact Detail:
Bromcom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Wales in Bromley
✨Tip Number 1
Network like a pro! Reach out to your contacts in the Welsh education sector and let them know you're on the hunt for a Customer Success Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get familiar with Bromcom's products! Dive into their software and understand how it aligns with the Welsh education system. This knowledge will not only boost your confidence but also show potential employers that you're genuinely interested and ready to hit the ground running.
✨Tip Number 3
Practice your communication skills! Since you'll be engaging with schools and local authorities, being able to articulate your thoughts clearly is key. Try role-playing scenarios where you explain Bromcom's features or provide support, especially in Welsh if you can!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role. Plus, it’s a great way to ensure your application doesn’t get lost in the shuffle!
We think you need these skills to ace Customer Success Manager - Wales in Bromley
Some tips for your application 🫡
Know Your Stuff: Make sure you highlight your experience with school MIS systems, especially in the Welsh education context. We want to see how your background as a teacher, exams officer, or data manager can bring value to our team.
Show Your Motivation: We’re looking for highly motivated individuals, so don’t be shy about sharing your passion for helping schools and local authorities succeed. Let us know why you’re excited about this role and how you can adapt to our evolving software.
Bilingual Skills Matter: If you can communicate in both English and Welsh, make sure to mention it! This is a big plus for us, especially when it comes to supporting our Welsh customers and ensuring compliance with local requirements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining the StudySmarter family!
How to prepare for a job interview at Bromcom
✨Know Your Welsh Education System
Make sure you brush up on your knowledge of the Welsh education system, especially the curriculum and statutory reporting requirements. Being able to discuss these confidently will show that you're not just familiar with the role but also understand the unique context in which you'll be working.
✨Showcase Your MIS Experience
Highlight any experience you have with Management Information Systems, particularly in a school setting. Be ready to share specific examples of how you've used these systems in previous roles, as this will demonstrate your practical understanding and ability to adapt to Bromcom's products.
✨Practice Bilingual Communication
Since bilingual communication is essential for this role, practice speaking about your experiences in both English and Welsh. This will not only prepare you for potential questions but also show your commitment to meeting the needs of Welsh customers.
✨Prepare Questions for Them
Think of insightful questions to ask during the interview. This could be about their approach to customer success or how they handle feedback from schools. It shows you're genuinely interested in the role and eager to contribute to Bromcom’s mission.
