At a Glance
- Tasks: Be the go-to person for customer queries and ensure top-notch service.
- Company: Join Bromcom, a forward-thinking company dedicated to customer satisfaction.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Be part of a team that values improvement and innovation.
- Why this job: Make a real difference by helping customers maximise their experience with our software.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25000 - 30000 € per year.
The role of Customer Care Administrator is responsible for ensuring customers receive the highest level of service when contacting Bromcom. This includes working with the wider organisation on quality measures, keeping internal systems up to date, responding to customer needs and directing them to ensure they’re getting the most out of Bromcom’s software and services.
Key Responsibilities
- Be a primary source of contact for our customers
- Ensure customers contacting the Customer Care mailbox are handled within relevant SLAs
- Maintain accurate and up-to-date records in our CRM system (Dynamics 365)
- Take ownership of, respond to and resolve customer escalation and complaints.
Other Responsibilities
- Work with the Customer Care Manager and wider organisation to ensure that relevant procedures are followed in line with our ISO9001 accreditation.
- Contribute to ongoing continual improvement work across Bromcom as required.
- Identify opportunities for process improvement and recommend solutions.
- Assist in regular reporting in relation to customer feedback, including CSAT, NPS and other forms of response.
- Other activities which may change in line with business need.
Required Skills And Qualifications
- Experience working in a customer service environment.
- Strong organisational and administrative skills.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and as part of a team.
- A customer-focused mindset and a passion for providing excellent service.
Additional Skills (Preferred)
- Working knowledge of customer relationship management systems e.g. Dynamics 365.
- Familiarity with Bromcom products and services.
- An understanding of ISO9001, ITIL and other quality or service frameworks.
Bromcom is an Equal Opportunities employer.
Customer Care Administrator in Bromley employer: Bromcom
Bromcom is an exceptional employer that prioritises customer satisfaction and employee development, making it an ideal place for a Customer Care Administrator. With a strong commitment to quality service and continuous improvement, employees benefit from a supportive work culture that encourages collaboration and innovation. Located in a dynamic environment, Bromcom offers opportunities for professional growth and the chance to make a meaningful impact on customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Administrator in Bromley
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Care Administrator role at Bromcom. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for that interview! Research Bromcom and its products, especially how they align with customer service excellence. Think about how your skills in customer care can contribute to their mission. We want you to shine when you get that chance to chat!
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've maintained accurate records or improved processes in previous roles. This will demonstrate your fit for the Customer Care Administrator position and how you can help Bromcom excel.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Bromcom team. Let’s get you that job!
We think you need these skills to ace Customer Care Administrator in Bromley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Care Administrator role. Highlight your customer service experience and any relevant skills, like your proficiency in Microsoft Office and CRM systems. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you align with Bromcom's values. Don’t forget to mention any specific experiences that demonstrate your problem-solving skills and ability to handle customer complaints.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your excellent interpersonal skills. Use clear and concise language, and don’t hesitate to share examples of how you've effectively communicated with customers in the past.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Bromcom
✨Know Your Customer Care Basics
Before the interview, brush up on your customer service principles. Understand what makes excellent customer care and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role but genuinely passionate about providing top-notch service.
✨Familiarise Yourself with Bromcom
Take some time to research Bromcom’s products and services. Knowing how their software works and the common issues customers face will help you answer questions more effectively and demonstrate your enthusiasm for the company.
✨Show Off Your Organisational Skills
As a Customer Care Administrator, being organised is key. Prepare to discuss how you manage your time and keep records up to date, especially if you have experience with CRM systems like Dynamics 365. Bring specific examples of how you’ve handled multiple tasks or resolved customer issues efficiently.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer scenarios or complaints. Think through a few examples where you successfully resolved an issue or improved a process. This will help you showcase your problem-solving skills and customer-focused mindset.
