At a Glance
- Tasks: Lead and oversee the EANI EdIS contract, ensuring top-notch service delivery and governance.
- Company: Join Bromcom, a leader in educational technology with a commitment to excellence.
- Benefits: Competitive salary, travel opportunities, and a chance to shape education services.
- Other info: Dynamic role with opportunities for professional growth and collaboration.
- Why this job: Make a real impact in education by driving governance and service quality.
- Qualifications: Proven leadership in contract management and experience in public-sector environments.
The predicted salary is between 75000 - 90000 £ per year.
This executive governance role is responsible for the oversight, delivery, and commercial performance of the EANI EdIS contract, ensuring Bromcom meets all contractual obligations, service commitments, and governance standards. The role covers contract management, customer relationship leadership, service management support, and the executive oversight of delivery teams.
Key Responsibilities
- Leadership & Governance
- Provide executive leadership for all Bromcom teams supporting the EANI contract, ensuring consistent performance, alignment, and accountability.
- Line manage the Principal Education Consultant, Head of Client Services, and Head of EANI Operations & Success.
- Ensure all delivery functions are equipped, motivated, and structured to meet challenging contractual and service delivery objectives.
- Develop, embed, and continuously refine governance processes across the programme to ensure service quality, compliance, and transparency.
- Contract Management
- Own all aspects of contract governance, including SLA monitoring, contractual adherence, KPI performance, milestone achievement, and change management.
- Oversee contractual escalations and work with EANI to resolve issues rapidly and constructively.
- Lead the creation and delivery of all mandated reporting (weekly, monthly, milestone and audit reports), ensuring complete accuracy and compliance with contractual templates and expectations.
- Manage the contract change process—authoring, assessing, and coordinating all variations—and ensuring commercial impacts are fully understood.
- Collaborate closely with legal colleagues to ensure the contract is effectively governed, risks are identified early, and compliance is maintained.
- Customer Relationship Management
- Act as the executive point of contact for EANI, building a strong and trusted partnership at senior levels.
- Provide leadership oversight to ensure Bromcom delivers an outstanding customer experience to EANI and all 1,500 schools.
- Work with the Chief Operations Officer to ensure seamless service delivery, high satisfaction, and consistent operational performance.
- Support Customer Services and Success teams in managing customer escalations, service-level commitments, and quality improvements.
- Programme & Service Management Support
- Provide governance oversight across the full programme lifecycle, ensuring delivery against all contract milestones.
- Work with programme and project management resources to maintain a robust delivery plan that reflects EANI dependencies, operational constraints, and evolving priorities.
- Oversee the monitoring of migrations, onboarding, training delivery, service readiness, and customer support performance.
- Ensure CRM D365 is maintained as the single source of truth for programme documentation, reporting, status tracking, and governance records.
- Skills & Experience
- Proven experience establishing and leading teams through large-scale change or new programme setup.
- Strong background in contract governance, contract management, and service delivery assurance in large public-sector or enterprise environments.
- Skilled in managing KPIs, SLAs, and contract performance, with the ability to analyse and interpret complex programme and service data.
- Experience engaging with senior customer stakeholders within public authorities or large organisations.
- Strong resource management capabilities, including planning, forecasting, and performance tracking.
- Proficiency in programme reporting and analysis—experience with MS Project and MS Dynamics is advantageous.
- Excellent communication, issue-resolution, and conflict-management skills.
- Experience with MIS systems and the education sector is highly desirable.
- Key Relationships
- Build and maintain a strong, collaborative relationship with EANI at operational, programme, and executive levels.
- Partner with internal Bromcom leaders, particularly the Chief Operations Officer, to maintain delivery cohesion.
- Engage with the Chief Technical Officer to align technology and service innovations with contractual expectations.
- Provide regular governance updates and strategic insights to the Managing Director.
- Governance Responsibilities
- Chair weekly internal governance meetings with senior leads, ensuring alignment on risks, actions, and forward planning.
- Own and manage the programme’s risk, issue, action, and dependency (RAID) framework with full transparency.
- Attend all EANI governance and programme forums, representing Bromcom at senior level and contributing proactively to strategic discussions.
- Ensure full audit readiness and adherence to all compliance expectations across the contract.
- Travel Expectations
- Travel to EANI locations in Northern Ireland approximately two days per month.
- Travel to Bromcom offices twice per month for executive and operational meetings.
- Headline KPIs
- Contract & Service Performance: Ensure full delivery of all contractual milestones, SLAs, KPIs, and reporting commitments, resulting in acceptance and approval by EANI.
- Financial Performance: Ensure timely payment of all contract milestones.
Executive Head of EANI Governance in Belfast employer: Bromcom
Bromcom is an exceptional employer, offering a dynamic work environment that fosters leadership and innovation in the education sector. With a strong commitment to employee development, we provide ample opportunities for growth and advancement, alongside a collaborative culture that values transparency and accountability. Located in Northern Ireland, our team enjoys the unique advantage of engaging directly with local educational authorities while benefiting from the support of a dedicated executive team focused on delivering outstanding service and performance.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Head of EANI Governance in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector and let them know you're on the hunt for an executive role. You never know who might have the inside scoop on opportunities that aren't advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its governance processes. Familiarise yourself with Bromcom's values and how they align with EANI's objectives. This will help you demonstrate your understanding of the role and show that you're the perfect fit.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience in contract management and customer relationship leadership. Highlight specific examples where you've successfully led teams through change or improved service delivery.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Bromcom team and contributing to their success.
We think you need these skills to ace Executive Head of EANI Governance in Belfast
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in governance and contract management. We want to see how your skills align with the key responsibilities outlined in the job description.
Showcase Leadership Experience:Since this role involves executive leadership, don’t forget to emphasise your past experiences leading teams through change or managing large-scale projects. We love seeing examples of how you've motivated and structured teams for success.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your achievements and qualifications at a glance.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Bromcom
✨Know Your Governance Inside Out
Make sure you understand the governance processes and contractual obligations that come with the role. Brush up on how Bromcom manages its contracts and what KPIs are crucial for success. Being able to discuss these in detail will show your expertise and readiness for the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams through change or managed complex projects. Highlight your experience in building strong relationships with stakeholders, especially in public-sector environments. This will demonstrate your capability to lead Bromcom's teams effectively.
✨Be Ready for Scenario Questions
Expect questions about how you would handle specific challenges related to contract management and customer relationship issues. Think through potential scenarios and prepare your responses, focusing on your problem-solving skills and ability to maintain service quality under pressure.
✨Demonstrate Your Communication Skills
Since this role involves significant interaction with senior stakeholders, practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would manage escalations and ensure a positive customer experience, showcasing your conflict-resolution abilities.
