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- Tasks: Provide top-notch customer support for school MIS and finance systems.
- Company: Join a leading company in the Education Technology sector.
- Benefits: Enjoy flexible working arrangements and comprehensive ongoing training.
- Why this job: Great career progression opportunities and a chance to make an impact in EdTech.
- Qualifications: Strong organization, communication skills, and experience in support roles preferred.
- Other info: Work from home options available; be part of a supportive team!
The predicted salary is between 30000 - 42000 £ per year.
A fantastic opportunity to join a leading company in the Education Technology sector, ideally suited to an experienced MIS user/data manager or someone with experience of supporting EdTech products.
Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description.
The position will focus on customer support for school MIS and finance systems, and over time, progressing to more proactive, \’expert\’ support. There are clear routes for career progression and development – our software support agents have gone on to work in training/consultation, software implementation / technical project management and management positions within the company.
We offer flexible working arrangements, with half of our team already working from home full time. We provide comprehensive and ongoing training to all staff joining us.
This role reports to the Helpdesk Manager.
Duties/areas of responsibility:
*
* Manage a variety of requests from customers – these range from queries to more complex incidents, reported via telephone calls, online chat, emails or online
* Maintain a high degree of product expertise as the product evolves
* Use your product expertise to investigate technical issues and escalate to higher support tiers if needed
* Remain the \”owner\” of each issue or request raised, maintaining strong lines of communication with the customer to ensure they\’re kept up to date
* Generally provide exceptional customer service to your customers, ensuring that they feel happy and satisfied and get the most from the product.
Job requirements
Skill and Experience Requirements
* Strong organisation skills
* Good diagnostic / problem solving skills
* Excellent communication skills – both written and verbal
* Professional working attitude
* Good time management and priority handling
* Ability to work in a customer-facing environment
* Experience in the following would be highly advantageous
* Previous experience in a Support Role
* Previous experience working with MIS systems
* Educational Background
Bromcom is an Equal opportunities Employer
Software Support Agent employer: Bromcom Computers
Contact Detail:
Bromcom Computers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Agent
✨Tip Number 1
Familiarize yourself with common school MIS and finance systems. Understanding the specific software used in educational settings will give you an edge during interviews and help you answer customer queries more effectively.
✨Tip Number 2
Brush up on your problem-solving skills. Since the role involves diagnosing technical issues, practicing how to approach and resolve various problems can demonstrate your capability to handle customer requests efficiently.
✨Tip Number 3
Enhance your communication skills by engaging in role-playing scenarios. This will prepare you for real-life customer interactions, ensuring you can convey information clearly and maintain strong lines of communication.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Software Support Agent
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Software Support Agent position. Understand the key responsibilities and required skills, especially focusing on customer support and technical problem-solving.
Tailor Your CV: Customize your CV to highlight relevant experience in customer support, particularly with MIS systems or EdTech products. Emphasize your communication skills and any previous roles that involved problem-solving or technical support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for education technology and your ability to provide exceptional customer service. Mention specific experiences that demonstrate your diagnostic skills and how you’ve successfully managed customer queries in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Bromcom Computers
✨Show Your Product Knowledge
Make sure to familiarize yourself with the specific MIS and finance systems that the company supports. Highlight any previous experience you have with similar EdTech products during the interview.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've successfully diagnosed and resolved technical issues in the past. This will showcase your ability to handle complex incidents effectively.
✨Communicate Clearly
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Be ready to discuss how you maintain strong lines of communication with customers.
✨Emphasize Customer Service Experience
Be prepared to share specific instances where you provided exceptional customer service. This will demonstrate your commitment to ensuring customer satisfaction, which is crucial for a Software Support Agent.
