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- Tasks: Provide top-notch customer support for school MIS and finance systems.
- Company: Leading company in the Education Technology sector with a focus on innovation.
- Benefits: Flexible working arrangements, ongoing training, and clear career progression.
- Why this job: Join a dynamic team and make a real difference in education technology.
- Qualifications: Strong organisation, communication skills, and experience in support roles preferred.
- Other info: Exciting opportunities for growth into training, consultation, and management roles.
The predicted salary is between 30000 - 42000 £ per year.
A fantastic opportunity to join a leading company in the Education Technology sector, ideally suited to an experienced MIS user/data manager or someone with experience of supporting EdTech products. The position will focus on customer support for school MIS and finance systems, and over time, progressing to more proactive, 'expert' support. There are clear routes for career progression and development - our software support agents have gone on to work in training/consultation, software implementation/technical project management and management positions within the company. We offer flexible working arrangements, with half of our team already working from home full time. We provide comprehensive and ongoing training to all staff joining us. This role reports to the Helpdesk Manager.
Duties/areas of responsibility:
- Manage a variety of requests from customers - these range from queries to more complex incidents, reported via telephone calls, online chat, emails or online.
- Maintain a high degree of product expertise as the product evolves.
- Use your product expertise to investigate technical issues and escalate to higher support tiers if needed.
- Remain the "owner" of each issue or request raised, maintaining strong lines of communication with the customer to ensure they're kept up to date.
- Generally provide exceptional customer service to your customers, ensuring that they feel happy and satisfied and get the most from the product.
Job requirements Skill and Experience Requirements:
- Strong organisation skills.
- Good diagnostic/problem solving skills.
- Excellent communication skills – both written and verbal.
- Professional working attitude.
- Good time management and priority handling.
- Ability to work in a customer-facing environment.
- Experience in the following would be highly advantageous:
- Previous experience in a Support Role.
- Previous experience working with MIS systems.
- Educational Background.
Bromcom is an Equal opportunities Employer.
Software Support Agent in London employer: Bromcom Computers
Contact Detail:
Bromcom Computers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Agent in London
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer support, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or use online platforms to refine your approach.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Software Support Agent in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Software Support Agent role. Highlight any experience with MIS systems or customer support, as this will show us you’re a great fit for the position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about EdTech and how your background makes you the perfect candidate. Don’t forget to mention your problem-solving skills and customer service experience!
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application is clear and concise. Use proper grammar and structure to demonstrate your excellent communication skills right from the start.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at Bromcom Computers
✨Know Your Stuff
Make sure you brush up on your knowledge of school MIS and finance systems. Familiarise yourself with common issues users face and how to resolve them. This will show that you're proactive and ready to tackle customer queries head-on.
✨Show Off Your Communication Skills
Since this role is all about customer support, practice articulating your thoughts clearly and concisely. Think about how you would explain complex technical issues in simple terms. Role-playing with a friend can help you refine your approach.
✨Demonstrate Problem-Solving Prowess
Prepare examples of past experiences where you've successfully diagnosed and resolved issues. Highlight your thought process and the steps you took to find a solution. This will showcase your analytical skills and ability to handle challenges.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about the company culture, training opportunities, or career progression. This shows your genuine interest in the role and helps you determine if it's the right fit for you.
