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- Tasks: Support Welsh schools with MIS systems, providing training and consultancy.
- Company: Leading MIS provider for schools and local authorities in Wales.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in Welsh education while utilising your expertise.
- Qualifications: Experience in the Welsh education system and strong communication skills.
- Other info: Join a dynamic team focused on enhancing educational outcomes.
The predicted salary is between 36000 - 60000 £ per year.
An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities. We are looking for individuals with experience of using school MIS systems in a Welsh education context, for example teachers, exams officers, timetablers, data managers, or local authority officers who are seeking a career change.
It is important that candidates are highly motivated, positive, and willing to learn and adapt as the software changes and improves. This role requires knowledge of the Welsh education system, including its unique statutory returns, curriculum arrangements, and bilingual communication requirements.
Job Functions
- Act as a Customer Success Manager for Welsh schools and local authorities that go live, applying your knowledge of the Bromcom product to provide 1-2-1 phone call and onsite support for new users; covering items such as set up, configuration, report building, and troubleshooting.
- Provide specialist advice and consultancy to Welsh local authorities and schools, ensuring alignment with Welsh Government requirements (e.g. Post-16 data collection, Welsh Census, Curriculum for Wales, bilingual reporting).
- Act as a point of escalation for Welsh customers, ensuring that communication and support is sensitive to language and policy differences.
- Respond to Welsh customers on Community.
- Manage your own calendar to ensure that your time is spent where needed across the supported authorities and support centres.
- Provide training and support where needed, including the ability to deliver in Welsh where appropriate.
- Conduct health checks and other proactive investigations with a specific eye to Welsh requirements and statutory deadlines.
- Contribute feedback to Bromcom's product and development teams on features or compliance issues that affect the Welsh education market.
- Work with the wider business at Bromcom to promote software enhancement, customer success, and engagement.
Required skills / experience
- Strong knowledge of the Welsh education system, including curriculum and statutory reporting requirements.
- Education MIS exposure.
- Excellent communication and presentation skills, with the ability to engage confidently.
- Ability to learn and adapt as our software changes.
- Self-organised and a self-starter.
- Excellent people skills.
Desired Experience
- Working in or with schools, for example in a data manager, timetabling, or technical support / training role using MIS systems.
- Exposure to Bromcom's suite of MIS products.
- Ability to communicate in both English and Welsh.
Customer Success Manager - Wales in London employer: Bromcom Computers
Contact Detail:
Bromcom Computers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Wales in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the Welsh education sector and let them know you're on the hunt for a Customer Success Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with MIS systems and your understanding of the Welsh education system. This will help you stand out during interviews and showcase your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions related to customer success and the Welsh education context. This will help you feel more confident and articulate during the real deal.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us at StudySmarter. Make sure to tailor your application to highlight your knowledge of the Welsh education system and your passion for helping schools succeed.
We think you need these skills to ace Customer Success Manager - Wales in London
Some tips for your application 🫡
Show Your Passion for Education: When writing your application, let us see your enthusiasm for the Welsh education system. Share any relevant experiences you've had in schools or local authorities, and how they’ve shaped your understanding of the unique challenges and opportunities in this field.
Tailor Your Application: Make sure to customise your application to highlight your experience with MIS systems, especially in a Welsh context. We want to see how your background aligns with the specific requirements mentioned in the job description, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, and make it easy for us to see why you’re the perfect fit for the Customer Success Manager role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Bromcom Computers
✨Know Your Welsh Education System
Make sure you brush up on your knowledge of the Welsh education system, especially the unique statutory returns and curriculum arrangements. Being able to discuss these confidently will show that you're not just familiar with the role but also genuinely interested in how it impacts schools and local authorities.
✨Showcase Your MIS Experience
Prepare specific examples from your past roles where you've used school MIS systems. Whether you were a data manager or an exams officer, highlight how your experience can directly benefit the company and its clients. This will demonstrate your practical understanding of the software and its applications.
✨Practice Bilingual Communication
Since bilingual communication is key for this role, practice discussing your experiences and ideas in both English and Welsh. This will not only prepare you for potential questions but also showcase your ability to engage with a diverse range of customers effectively.
✨Be Ready to Adapt
The role requires someone who is willing to learn and adapt as the software evolves. Prepare to discuss how you've successfully adapted to changes in previous roles. This could be through learning new software or adjusting to new policies, showing that you're flexible and proactive.
