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- Tasks: Support Welsh schools and local authorities with MIS systems, providing training and consultancy.
- Company: Leading MIS provider dedicated to enhancing education in Wales.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in Welsh education while utilising your expertise.
- Qualifications: Experience in the Welsh education system and strong communication skills required.
- Other info: Join a supportive team focused on innovation and customer success.
The predicted salary is between 36000 - 60000 £ per year.
An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities. We are looking for individuals with experience of using school MIS systems in a Welsh education context – for example teachers, exams officers, timetablers, data managers, or local authority officers – who are seeking a career change. It is important that candidates are highly motivated, positive, and willing to learn and adapt as the software changes and improves. This role requires knowledge of the Welsh education system, including its unique statutory returns, curriculum arrangements, and bilingual communication requirements.
Job Functions
- Act as a Customer Success Manager for Welsh schools and local authorities that go live – applying your knowledge of the Bromcom product to provide 1-2-1 phone call and onsite support for new users; covering items such as set up, configuration, report building, and troubleshooting.
- Provide specialist advice and consultancy to Welsh local authorities and schools, ensuring alignment with Welsh Government requirements (e.g. Post-16 data collection, Welsh Census, Curriculum for Wales, bilingual reporting).
- Act as a point of escalation for Welsh customers, ensuring that communication and support is sensitive to language and policy differences.
- Respond to Welsh customers on Community.
- Manage your own calendar to ensure that your time is spent where needed across the supported authorities and support centres.
- Provide training and support where needed, including the ability to deliver in Welsh where appropriate.
- Conduct health checks and other proactive investigations with a specific eye to Welsh requirements and statutory deadlines.
- Contribute feedback to Bromcom’s product and development teams on features or compliance issues that affect the Welsh education market.
- Work with the wider business at Bromcom to promote software enhancement, customer success, and engagement.
Required skills / experience:
- Strong knowledge of the Welsh education system, including curriculum and statutory reporting requirements.
- Education MIS exposure.
- Excellent communication and presentation skills, with the ability to engage confidently.
- Ability to learn and adapt as our software changes.
- Self-organised and a self-starter.
- Excellent people skills.
Desired Experience:
- Working in or with schools, for example in a data manager, timetabling, or technical support / training role using MIS systems.
- Exposure to Bromcom’s suite of MIS products.
- Ability to communicate in both English and Welsh.
Customer Success Manager - Wales employer: Bromcom Computers
Contact Detail:
Bromcom Computers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Wales
✨Tip Number 1
Network like a pro! Reach out to your contacts in the Welsh education sector and let them know you're on the hunt for a Customer Success Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with school MIS systems and your understanding of the Welsh education system. Make it clear how your background makes you the perfect fit for their needs.
✨Tip Number 3
Be proactive! If you see a company that interests you, don’t wait for them to post a job. Reach out directly through our website and express your interest in working with them. A little initiative can go a long way!
✨Tip Number 4
Prepare for interviews by brushing up on your bilingual communication skills. Since this role involves working with Welsh schools and local authorities, being able to switch between English and Welsh will definitely give you an edge. Practice common phrases and scenarios you might encounter!
We think you need these skills to ace Customer Success Manager - Wales
Some tips for your application 🫡
Know Your Stuff: Make sure you highlight your experience with school MIS systems, especially in the Welsh education context. We want to see how your background as a teacher, exams officer, or data manager can bring value to our team.
Show Your Motivation: We’re looking for candidates who are not just qualified but also highly motivated and eager to learn. In your application, let us know what drives you and why you’re excited about this role at StudySmarter.
Tailor Your Application: Don’t just send a generic CV and cover letter! Make sure to tailor your application to reflect the specific skills and experiences mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role!
How to prepare for a job interview at Bromcom Computers
✨Know Your Welsh Education System
Make sure you brush up on your knowledge of the Welsh education system, especially the unique statutory returns and curriculum arrangements. Being able to discuss these confidently will show that you understand the context in which the company operates.
✨Showcase Your MIS Experience
Prepare to talk about your previous experience with Management Information Systems, particularly in a school setting. Be ready to share specific examples of how you've used these systems to solve problems or improve processes.
✨Demonstrate Bilingual Communication Skills
If you're fluent in Welsh, don’t hesitate to highlight this during the interview. Practice answering common questions in both English and Welsh to show your ability to communicate effectively with diverse audiences.
✨Be Ready to Adapt and Learn
The role requires someone who is willing to learn and adapt as software changes. Prepare examples of how you've successfully adapted to new tools or processes in the past, and express your enthusiasm for continuous learning.
