At a Glance
- Tasks: Support schools and trusts in maximising their Bromcom MIS experience.
- Company: Join Bromcom, a leader in educational technology with a supportive culture.
- Benefits: Competitive salary, generous leave, community days, and social events.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact in education while using your Bromcom expertise.
- Qualifications: Experience with Bromcom MIS and a passion for helping others succeed.
The predicted salary is between 29700 - 36300 £ per year.
Are you a Bromcom expert working in a school, trust, or local authority and looking for your next challenge? Perhaps you're a Data Manager, MIS Manager, Exams Officer, Timetabler, School Business Professional or part of a Trust MIS team. You know Bromcom inside out and enjoy helping colleagues solve problems, improve processes and make the most of their system.
At Bromcom, we're looking for passionate, customer-focused professionals to join our Customer Success team. This is an opportunity to take your practical school experience and use it to support schools, trusts and local authorities. You'll work closely with customers at every stage of their Bromcom journey, from newly migrated schools taking their first steps with the platform, through to large, established organisations looking to maximise value and drive continuous improvement. No two days are the same. One day you could be helping a school configure a new process, the next working with a trust, carrying out a system health check, sharing best practice, or helping shape future developments with our product teams. If you're passionate about education, technology and helping others succeed, we'd love to hear from you.
Job requirements
- Building trusted relationships with schools, trusts and local authorities using Bromcom MIS
- Supporting newly onboarded customers to ensure a successful transition to Bromcom
- Delivering advice and best practice guidance tailored to customer needs
- Conducting system health checks and proactive reviews to help customers maximise value from their investment
- Providing guidance on setup, configuration, reporting and system optimisation
- Delivering online and occasional onsite sessions to support customers
- Acting as a trusted Bromcom expert for your customer portfolio
- Managing your own diary and prioritising activities to deliver maximum customer impact
- Feeding customer insights back into the business to help drive product improvements and innovation
We're Looking For Someone Who
- Has significant experience using Bromcom MIS within a school, trust or local authority environment
- Understands how schools operate and the challenges they face
- Enjoys building relationships and helping people succeed
- Can confidently communicate with both operational and strategic stakeholders
- Is highly organised and able to manage their own workload
- Has a proactive, solution focused mindset
- Enjoys learning and adapting as software and customer needs evolve
Ideal Backgrounds
- MIS Manager
- School Data Manager
- Trust Data Lead or Trust MIS Lead
- Exams Officer
- Timetabler
- School Business Professional
Why Join Bromcom?
- Make a real difference to schools, trusts and local authorities across the education sector
- Use your existing expertise in a rewarding and varied role
- Work with some of the most innovative schools and trusts in the UK
- Join a lively, supportive and experienced Customer Success team
- Enjoy a role that combines technology, education and relationship management
- Be part of a company committed to helping improve education through technology
- Competitive salary, up to 28 days annual leave plus bank holidays and a birthday day off and community day per year.
- Company social events
The Person We Really Want
We're looking for someone who knows Bromcom, understands education, enjoys helping others and takes pride in delivering excellent outcomes for others. If you're the person colleagues come to when they need advice, guidance or help getting the best out of Bromcom, we'd love to talk to you. Bromcom is an equal opportunities employer.
Customer Success Manager - MIS Systems employer: Bromcom Computers
Bromcom Computers is an exceptional employer, offering a dynamic work environment in Bromley where innovation meets education technology. With a strong focus on employee development and a collaborative culture, you will have the opportunity to lead a dedicated finance team while contributing to meaningful growth in the EdTech sector. The company provides competitive benefits and encourages professional growth, making it an ideal place for those looking to make a significant impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - MIS Systems
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bromcom Computers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bromcom Computers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager - MIS Systems
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bromcom Computers:Your cover letter is your chance to shine! Tell us why you want to work at Bromcom Computers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bromcom Computers!
How to prepare for a job interview at Bromcom Computers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
