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- Tasks: Support Welsh schools and local authorities with MIS systems, providing training and troubleshooting.
- Company: Leading MIS provider dedicated to enhancing education in Wales.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in Welsh education while utilising your expertise.
- Qualifications: Experience with Welsh education systems and excellent communication skills required.
- Other info: Join a supportive team focused on innovation and customer success.
The predicted salary is between 36000 - 60000 £ per year.
An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities. We are looking for individuals with experience of using school MIS systems in a Welsh education context, for example teachers, exams officers, timetablers, data managers, or local authority officers who are seeking a career change. It is important that candidates are highly motivated, positive, and willing to learn and adapt as the software changes and improves. This role requires knowledge of the Welsh education system, including its unique statutory returns, curriculum arrangements, and bilingual communication requirements.
Job Functions
- Act as a Customer Success Manager for Welsh schools and local authorities that go live, applying your knowledge of the Bromcom product to provide 1-2-1 phone call and onsite support for new users; covering items such as set up, configuration, report building, and troubleshooting.
- Provide specialist advice and consultancy to Welsh local authorities and schools, ensuring alignment with Welsh Government requirements (e.g. Post-16 data collection, Welsh Census, Curriculum for Wales, bilingual reporting).
- Act as a point of escalation for Welsh customers, ensuring that communication and support is sensitive to language and policy differences.
- Respond to Welsh customers on Community.
- Manage your own calendar to ensure that your time is spent where needed across the supported authorities and support centres.
- Provide training and support where needed, including the ability to deliver in Welsh where appropriate.
- Conduct health checks and other proactive investigations with a specific eye to Welsh requirements and statutory deadlines.
- Contribute feedback to Bromcom’s product and development teams on features or compliance issues that affect the Welsh education market.
- Work with the wider business at Bromcom to promote software enhancement, customer success, and engagement.
Required skills / experience:
- Strong knowledge of the Welsh education system, including curriculum and statutory reporting requirements.
- Education MIS exposure.
- Excellent communication and presentation skills, with the ability to engage confidently.
- Ability to learn and adapt as our software changes.
- Self-organised and a self-starter.
- Excellent people skills.
Desired Experience:
- Working in or with schools, for example in a data manager, timetabling, or technical support/training role using MIS systems.
- Exposure to Bromcom’s suite of MIS products.
- Ability to communicate in both English and Welsh.
Customer Success Manager - Wales in City of London employer: Bromcom Computers
Contact Detail:
Bromcom Computers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Wales in City of London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the Welsh education sector and let them know you're on the hunt for a Customer Success Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get familiar with Bromcom's products! Dive into their features and understand how they align with the needs of Welsh schools. This knowledge will not only boost your confidence but also show potential employers that you're genuinely interested in the role.
✨Tip Number 3
Practice your bilingual skills! If you're comfortable communicating in both English and Welsh, make sure to highlight this in conversations. It’s a huge plus for roles in the Welsh education system, and it shows you're ready to engage with a diverse range of customers.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Make sure to tailor your approach to reflect your understanding of the Welsh education context and how you can contribute to customer success.
We think you need these skills to ace Customer Success Manager - Wales in City of London
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any experience you have with school MIS systems, especially in a Welsh education context. We want to see how your background as a teacher, exams officer, or data manager can bring value to our team!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This shows us you’re genuinely interested in the role.
Be Yourself: We love authenticity! Let your personality shine through in your application. Share your motivation for wanting to join StudySmarter and how you can contribute to our mission in supporting Welsh schools and local authorities.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Bromcom Computers
✨Know Your Welsh Education System
Make sure you brush up on your knowledge of the Welsh education system, especially the unique statutory returns and curriculum arrangements. Being able to discuss these confidently will show that you're not just familiar with the role but also genuinely interested in how it impacts schools and local authorities.
✨Showcase Your MIS Experience
Prepare specific examples from your past roles where you've used school MIS systems. Whether you were a data manager or an exams officer, highlight how your experience aligns with the responsibilities of a Customer Success Manager. This will help demonstrate your capability to provide effective support and consultancy.
✨Practice Bilingual Communication
Since bilingual communication is key for this role, practice discussing your experiences and ideas in both English and Welsh. Even if you're more comfortable in one language, showing that you can switch between them will impress the interviewers and prove your adaptability.
✨Be Ready to Discuss Software Adaptability
The role requires someone who can learn and adapt as software changes. Prepare to talk about times when you've had to quickly learn new systems or processes. Highlight your positive attitude towards change and your willingness to grow alongside the technology.
