Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support Welsh schools and local authorities with MIS systems, providing training and consultancy.
- Company: Leading MIS provider dedicated to enhancing education in Wales.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference in Welsh education while utilising your expertise.
- Qualifications: Experience with Welsh education systems and excellent communication skills required.
- Other info: Join a supportive team focused on innovation and customer success.
The predicted salary is between 36000 - 60000 £ per year.
An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities. We are looking for individuals with experience of using school MIS systems in a Welsh education context - for example teachers, exams officers, timetablers, data managers, or local authority officers - who are seeking a career change. It is important that candidates are highly motivated, positive, and willing to learn and adapt as the software changes and improves. This role requires knowledge of the Welsh education system, including its unique statutory returns, curriculum arrangements, and bilingual communication requirements.
Responsibilities
- Act as a Customer Success Manager for Welsh schools and local authorities that go live - applying your knowledge of the Bromcom product to provide 1-2-1 phone call and onsite support for new users; covering items such as set up, configuration, report building, and troubleshooting.
- Provide specialist advice and consultancy to Welsh local authorities and schools, ensuring alignment with Welsh Government requirements (e.g. Post-16 data collection, Welsh Census, Curriculum for Wales, bilingual reporting).
- Act as a point of escalation for Welsh customers, ensuring that communication and support is sensitive to language and policy differences.
- Respond to Welsh customers on Community.
- Manage your own calendar to ensure that your time is spent where needed across the supported authorities and support centres.
- Provide training and support where needed, including the ability to deliver in Welsh where appropriate.
- Conduct health checks and other proactive investigations with a specific eye to Welsh requirements and statutory deadlines.
- Contribute feedback to Bromcom's product and development teams on features or compliance issues that affect the Welsh education market.
- Work with the wider business at Bromcom to promote software enhancement, customer success, and engagement.
Qualifications
- Strong knowledge of the Welsh education system, including curriculum and statutory reporting requirements.
- Education MIS exposure.
- Excellent communication and presentation skills, with the ability to engage confidently.
- Ability to learn and adapt as our software changes.
- Self-organised and a self-starter.
- Excellent people skills.
Desired Experience
- Working in or with schools, for example in a data manager, timetabling, or technical support/training role using MIS systems.
- Exposure to Bromcom's suite of MIS products.
- Ability to communicate in both English and Welsh.
Customer Success Manager in Wales employer: Bromcom Computers Plc
Contact Detail:
Bromcom Computers Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Wales
✨Tip Number 1
Network like a pro! Reach out to your contacts in the Welsh education sector and let them know you're on the hunt for a Customer Success Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Brush up on your Welsh! Since this role requires bilingual communication, showing off your Welsh language skills can really set you apart. Practice speaking and writing in Welsh to boost your confidence before interviews.
✨Tip Number 3
Prepare for those tricky questions! Think about how your past experiences with MIS systems can translate into success in this role. Be ready to share specific examples of how you've tackled challenges in schools or local authorities.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are passionate about the role. Make sure to highlight your unique experiences and how they align with the needs of Welsh schools and local authorities.
We think you need these skills to ace Customer Success Manager in Wales
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any experience you have with school MIS systems, especially in a Welsh education context. We want to see how your background as a teacher, exams officer, or data manager can bring value to our team!
Be Yourself: Let your personality shine through in your application! We’re looking for motivated and positive individuals, so don’t be afraid to show us who you are and why you’re excited about this role.
Tailor Your Application: Take the time to tailor your application to the job description. Mention specific responsibilities and qualifications that resonate with you, and explain how your skills align with what we’re looking for at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Bromcom Computers Plc
✨Know Your Welsh Education System
Make sure you brush up on your knowledge of the Welsh education system, especially the unique statutory returns and curriculum arrangements. Being able to discuss these confidently will show that you understand the context in which the company operates.
✨Showcase Your MIS Experience
Prepare to talk about your previous experience with Management Information Systems, particularly in a school setting. Be ready to share specific examples of how you've used these systems to solve problems or improve processes, as this will demonstrate your practical knowledge.
✨Bilingual Communication Skills
Since the role requires bilingual communication, practice speaking about your experiences in both English and Welsh. You might even want to prepare a few key phrases or explanations in Welsh to showcase your ability during the interview.
✨Demonstrate Your Adaptability
The job requires someone who is willing to learn and adapt as software changes. Think of examples from your past where you've successfully adapted to new tools or processes, and be ready to discuss how you approach learning new things.
