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- Tasks: Support Welsh schools and local authorities with MIS systems, providing training and consultancy.
- Company: Leading MIS provider dedicated to enhancing education in Wales.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in Welsh education while utilising your expertise.
- Qualifications: Experience in Welsh education and strong communication skills in Welsh and English.
- Other info: Join a supportive team focused on innovation and customer success.
The predicted salary is between 36000 - 60000 £ per year.
Important - Must be Welsh speaking
An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities. We are looking for individuals with experience of using school MIS systems in a Welsh education context, for example teachers, exams officers, timetablers, data managers, or local authority officers who are seeking a career change. It is important that candidates are highly motivated, positive, and willing to learn and adapt as the software changes and improves.
This role requires knowledge of the Welsh education system, including its unique statutory returns, curriculum arrangements, and bilingual communication requirements.
Job Functions
- Act as a Customer Success Manager for Welsh schools and local authorities that go live, applying your knowledge of the Bromcom product to provide 1-2-1 phone call and onsite support for new users; covering items such as set up, configuration, report building, and troubleshooting.
- Provide specialist advice and consultancy to Welsh local authorities and schools, ensuring alignment with Welsh Government requirements (e.g. Post-16 data collection, Welsh Census, Curriculum for Wales, bilingual reporting).
- Act as a point of escalation for Welsh customers, ensuring that communication and support is sensitive to language and policy differences.
- Respond to Welsh customers on Community.
- Manage your own calendar to ensure that your time is spent where needed across the supported authorities and support centres.
- Provide training and support where needed, including the ability to deliver in Welsh where appropriate.
- Conduct health checks and other proactive investigations with a specific eye to Welsh requirements and statutory deadlines.
- Contribute feedback to Bromcom's product and development teams on features or compliance issues that affect the Welsh education market.
- Work with the wider business at Bromcom to promote software enhancement, customer success, and engagement.
Required skills / experience:
- Strong knowledge of the Welsh education system, including curriculum and statutory reporting requirements.
- Education MIS exposure.
- Excellent communication and presentation skills, with the ability to engage confidently.
- Ability to learn and adapt as our software changes.
- Self-organised and a self-starter.
- Excellent people skills.
Desired Experience:
- Working in or with schools, for example in a data manager, timetabling, or technical support / training role using MIS systems.
- Exposure to Bromcom's suite of MIS products.
- Ability to communicate in both English and Welsh.
Locations
Customer Success Manager in Wales, Wrexham employer: Bromcom Computers Plc
Contact Detail:
Bromcom Computers Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Wales, Wrexham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to the Welsh education system. Show off your knowledge and how it aligns with the role – this is your chance to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you top of mind. Plus, it shows your enthusiasm for the position!
We think you need these skills to ace Customer Success Manager in Wales, Wrexham
Some tips for your application 🫡
Show Off Your Welsh Skills: Since we're looking for someone who can communicate in Welsh, make sure to highlight your language skills right at the top of your application. Whether it's your experience in bilingual settings or any relevant qualifications, we want to see how you can bring that to the table!
Tailor Your Experience: When you're writing about your past roles, focus on experiences that relate to the Welsh education system and MIS. Use specific examples that showcase your knowledge of statutory returns and curriculum arrangements. This will help us see how you fit into our unique context.
Be Positive and Motivated: We love candidates who are enthusiastic and eager to learn! In your application, share instances where you've adapted to changes or tackled challenges with a positive attitude. This will show us that you're the kind of person who thrives in a dynamic environment.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Bromcom Computers Plc
✨Brush Up on Your Welsh
Since this role requires bilingual communication, make sure you're comfortable speaking Welsh. Practise common phrases and terminology related to the education system, so you can confidently engage with interviewers and demonstrate your language skills.
✨Know Your MIS Inside Out
Familiarise yourself with the Bromcom product and other school MIS systems. Be ready to discuss how you've used these systems in previous roles, and think of specific examples where you provided support or training. This will show your expertise and readiness for the role.
✨Understand the Welsh Education System
Research the unique aspects of the Welsh education system, including statutory returns and curriculum arrangements. Being able to discuss these topics will highlight your knowledge and commitment to supporting Welsh schools and local authorities effectively.
✨Show Your People Skills
As a Customer Success Manager, you'll need excellent communication and presentation skills. Prepare to share examples of how you've successfully engaged with customers or colleagues in the past, especially in challenging situations. This will demonstrate your ability to build relationships and provide top-notch support.
