At a Glance
- Tasks: Support schools using Bromcom MIS systems, providing setup and ongoing consultancy.
- Company: Leading MIS provider for schools and MATs with a focus on customer success.
- Benefits: Flexible working hours, travel opportunities, and a supportive team environment.
- Other info: Join a dynamic team dedicated to enhancing educational technology.
- Why this job: Make a real difference in education by helping schools thrive with innovative software.
- Qualifications: Experience with school MIS systems and excellent communication skills.
The predicted salary is between 28350 - 34650 £ per year.
An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and MATs. A variety of soft skills and experience may be required for the following role. Please ensure you check the overview below carefully.
We are looking for individuals with experience of using school MIS systems, for example, exams officers, timetablers or school data managers who are seeking a career change. It is important that candidates are highly motivated, positive and willing to learn and adapt as the software changes and improves.
Job Functions
- Act as a Customer Success Manager for schools that go live applying your knowledge of the Bromcom product to online and onsite support for new users; covering items such as set up and configuration, report building, general setup and best practice.
- On an ongoing basis, provide an enhanced advice and consultancy service to large MAT or LA customers on how to best use Bromcom.
- Act as a point of knowledge for your customers.
- Manage your own calendar to ensure that your time is spent where needed.
- Provide experience, knowledge and support where needed.
- Conduct health checks and other proactive investigations on your sites.
- The role does involve some travel, depending on where the customers are. This would be discussed as part of the recruitment.
- Work with the wider business at Bromcom to promote software enhancement, customer success, and engagement.
Required skills / experience:
- Bromcom MIS Systems exposure.
- Excellent communication and presentation skills.
- Ability to learn and adapt as software changes.
- Self-organised and a self-starter.
- Excellent people skills.
Desired Experience:
- Working in or with schools, for example in a data manager, timetabling, or technical support / training capacity.
- Used to keeping up to date on developments in the UK Edtech space e.g. AI, DfE and other statutory changes.
Bromcom is an equal opportunities employer.
Customer Success Manager in Shortlands employer: Bromcom Computers Plc
Bromcom is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Senior DevOps Engineer role. Located in a vibrant tech hub, we offer competitive benefits, continuous professional development opportunities, and a commitment to employee well-being, making it an ideal environment for those looking to grow their careers while contributing to cutting-edge cloud solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Shortlands
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bromcom Computers Plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bromcom Computers Plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Shortlands
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bromcom Computers Plc:Your cover letter is your chance to shine! Tell us why you want to work at Bromcom Computers Plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bromcom Computers Plc!
How to prepare for a job interview at Bromcom Computers Plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
