At a Glance
- Tasks: Provide top-notch support for school MIS and finance systems while solving customer queries.
- Company: Join a leading company in the Education Technology sector with a focus on innovation.
- Benefits: Flexible working arrangements, ongoing training, and clear career progression opportunities.
- Other info: Dynamic team environment with pathways to roles in training, project management, and more.
- Why this job: Make a real difference in education by helping schools maximise their tech potential.
- Qualifications: Strong communication skills and experience in customer support or MIS systems preferred.
The predicted salary is between 25000 - 35000 £ per year.
A fantastic opportunity to join a leading company in the Education Technology sector, ideally suited to an experienced MIS user/ data manager or someone with experience of supporting Edtech products.
The position will focus on customer support for school MIS and finance systems, and over time, progressing to more proactive, 'expert' support.
There are clear routes for career progression and development – our software support agents have gone on to work in training/consultation, software implementation / technical project management and management positions within the company.
We offer flexible working arrangements, with half of our team already working from home full time. We provide comprehensive and ongoing training to all staff joining us.
Responsible to
This role reports to the Helpdesk Manager.
Duties/areas of responsibility
The position will involve the following areas of responsibility
- Manage a variety of requests from customers – these range from queries to more complex incidents, reported via telephone calls, online chat, emails or online.
- Maintain a high degree of product expertise as the product evolves.
- Use your product expertise to investigate technical issues and bring them up to higher support tiers if needed.
- Remain the "owner" of each issue or request raised, maintaining strong lines of communication with the customer to ensure they’re kept up to date.
- Generally provide exceptional customer service to your customers, ensuring that they feel happy and satisfied and get the most from the product.
- Skill and Experience Requirements
- Strong organisation skills
- Good diagnostic / problem solving skills
- Excellent communication skills – both written and verbal
- Professional working attitude
- Good time management and priority handling
- Ability to work in a customer‑facing environment
• Experience in the following would be highly advantageous
- Previous experience in a Support Role
- Previous experience working with MIS systems
- Educational Background
Bromcom is an equal opportunities employer.
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Software Support Agent in London employer: Bromcom Computers Plc
Bromcom Computers Plc is an exceptional employer, offering a vibrant work culture that fosters innovation and collaboration in the EdTech sector. Employees benefit from comprehensive professional development opportunities, competitive remuneration, and a supportive environment that encourages growth and creativity. Located in Bromley, the company provides a unique chance to make a meaningful impact in education technology while enjoying a balanced work-life dynamic.
StudySmarter Expert Advice🤫
We think this is how you could land Software Support Agent in London
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
✨Showcase Your Teaching Skills
Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Bromcom Computers Plc looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
✨Utilise University Career Services
If you're still in education or have access to an alumni network, make the most of your university's career services. They often have exclusive job listings and workshops tailored to students wanting to break into full-time roles in education technology.
✨Apply Directly Via Company Websites
When you come across roles like Software Support Agent at Bromcom Computers Plc, make sure to apply directly through their website. It not only shows you're serious but sometimes you'll find positions listed there that may not be on job boards yet. Keep an eye on those!
We think you need these skills to ace Software Support Agent in London
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Bromcom Computers Plc, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Bromcom Computers Plc and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Bromcom Computers Plc
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Bromcom Computers Plc might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Bromcom Computers Plc.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
