At a Glance
- Tasks: Lead governance for Bromcom's largest contract, ensuring top-notch service delivery and customer satisfaction.
- Company: Join a dynamic tech company focused on transforming education through innovative solutions.
- Benefits: Competitive salary, flexible working arrangements, and opportunities for professional growth.
- Other info: Collaborative environment with strong career advancement potential.
- Why this job: Make a real impact in the education sector while leading a talented team.
- Qualifications: Proven experience in governance, contract management, and large-scale service delivery.
The predicted salary is between 80000 - 100000 € per year.
This executive governance role is responsible for the oversight, delivery, and commercial performance of the EANI EdIS contract, ensuring Bromcom meets all contractual obligations, service commitments, and governance standards. The role covers contract management, customer relationship leadership, service management support, and the executive oversight of delivery teams. You will be accountable for the contract's financial performance including reporting, compliance, cost control, and margin protection supported by the Bromcom finance team. As Bromcom's largest contract to date, this role requires an experienced governance leader with a strong background in large-scale service delivery, public-sector contracting, and enterprise-level customer engagement. The successful candidate will bring proven experience in contract governance, service assurance, customer management, and programme oversight.
Key Responsibilities
- Leadership & Governance
- Provide executive leadership for all Bromcom teams supporting the EANI contract, ensuring consistent performance, alignment, and accountability.
- Line manage the Principal Education Consultant, Head of Client Services, and Head of EANI Operations & Success.
- Ensure all delivery functions are equipped, motivated, and structured to meet challenging contractual and service delivery objectives.
- Develop, embed, and continuously refine governance processes across the programme to ensure service quality, compliance, and transparency.
- Contract Management
- Own all aspects of contract governance, including SLA monitoring, contractual adherence, KPI performance, milestone achievement, and change management.
- Oversee contractual escalations and work with EANI to resolve issues rapidly and constructively.
- Lead the creation and delivery of all mandated reporting (weekly, monthly, milestone and audit reports), ensuring complete accuracy and compliance with contractual templates and expectations.
- Manage the contract change process authoring, assessing, and coordinating all variations and ensuring commercial impacts are fully understood.
- Collaborate closely with legal colleagues to ensure the contract is effectively governed, risks are identified early, and compliance is maintained.
- Customer Relationship Management
- Act as the executive point of contact for EANI, building a strong and trusted partnership at senior levels.
- Provide leadership oversight to ensure Bromcom delivers an outstanding customer experience to EANI and all 1,500 schools.
- Work with the Chief Operations Officer to ensure seamless service delivery, high satisfaction, and consistent operational performance.
- Support Customer Services and Success teams in managing customer escalations, service-level commitments, and quality improvements.
- Programme & Service Management Support
- Provide governance oversight across the full programme lifecycle, ensuring delivery against all contract milestones.
- Work with programme and project management resources to maintain a robust delivery plan that reflects EANI dependencies, operational constraints, and evolving priorities.
- Oversee the monitoring of migrations, onboarding, training delivery, service readiness, and customer support performance.
- Ensure CRM D365 is maintained as the single source of truth for programme documentation, reporting, status tracking, and governance records.
Skills & Experience
- Proven experience establishing and leading teams through large-scale change or new programme setup.
- Strong background in contract governance, contract management, and service delivery assurance in large public-sector or enterprise environments.
- Skilled in managing KPIs, SLAs, and contract performance, with the ability to analyse and interpret complex programme and service data.
- Experience engaging with senior customer stakeholders within public authorities or large organisations.
- Strong resource management capabilities, including planning, forecasting, and performance tracking.
- Proficiency in programme reporting and analysis experience with MS Project and MS Dynamics is advantageous.
- Excellent communication, issue-resolution, and conflict-management skills.
- Experience with MIS systems and the education sector is highly desirable.
Key Relationships
- Build and maintain a strong, collaborative relationship with EANI at operational, programme, and executive levels.
- Partner with internal Bromcom leaders, particularly the Chief Operations Officer, to maintain delivery cohesion.
- Engage with the Chief Technical Officer to align technology and service innovations with contractual expectations.
- Provide regular governance updates and strategic insights to the Managing Director.
Governance Responsibilities
- Chair weekly internal governance meetings with senior leads, ensuring alignment on risks, actions, and forward planning.
- Own and manage the programme's risk, issue, action, and dependency (RAID) framework with full transparency.
- Attend all EANI governance and programme forums, representing Bromcom at senior level and contributing proactively to strategic discussions.
- Ensure full audit readiness and adherence to all compliance expectations across the contract.
Travel Expectations
- Travel to EANI locations in Northern Ireland approximately two days per month.
- Travel to Bromcom offices twice per month for executive and operational meetings.
Headline KPIs
- Contract & Service Performance: Ensure full delivery of all contractual milestones, SLAs, KPIs, and reporting commitments, resulting in acceptance and approval by EANI.
- Financial Performance: Ensure timely
Executive Head of EANI Governance in London employer: Bromcom Computers Plc
Bromcom is an exceptional employer, offering a dynamic work environment that fosters leadership and innovation in the education sector. With a strong commitment to employee growth, we provide extensive training and development opportunities, ensuring our team members are equipped to excel in their roles. Located in Northern Ireland, our collaborative culture prioritises transparency and accountability, making it an ideal place for professionals seeking meaningful and impactful careers.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Head of EANI Governance in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you’re genuinely interested in the role and the organisation.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. Focus on articulating your experience in governance and service delivery, as these are key for the Executive Head of EANI Governance role.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Executive Head of EANI Governance in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in governance, contract management, and service delivery. We want to see how your skills align with the specific requirements of the Executive Head of EANI Governance role.
Showcase Leadership Experience:Since this role involves leading teams and managing relationships, be sure to include examples of your leadership experience. We love to see how you've motivated teams and driven performance in previous roles.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to describe your achievements and how they relate to the responsibilities outlined in the job description. We appreciate clarity!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Bromcom Computers Plc
✨Know Your Governance Inside Out
Make sure you’re well-versed in governance processes and contract management. Brush up on your knowledge of SLAs, KPIs, and compliance standards relevant to the EANI EdIS contract. Being able to discuss these confidently will show that you understand the role's requirements.
✨Demonstrate Leadership Experience
Prepare examples from your past where you've successfully led teams through large-scale changes or new programme setups. Highlight your ability to motivate and structure teams to meet challenging objectives, as this is crucial for the executive leadership aspect of the role.
✨Build a Strong Customer Relationship Strategy
Think about how you would approach building relationships with senior stakeholders at EANI. Be ready to share strategies for ensuring outstanding customer experiences and managing escalations effectively, as this will be key to your success in the role.
✨Showcase Your Analytical Skills
Be prepared to discuss how you analyse and interpret complex programme and service data. Bring examples of how you've used data to drive performance improvements in previous roles, as this will demonstrate your capability in managing contract performance effectively.
