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- Tasks: Support Welsh schools and local authorities with MIS systems, providing training and consultancy.
- Company: Leading MIS provider dedicated to enhancing education in Wales.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference in Welsh education while utilising your expertise.
- Qualifications: Experience with school MIS systems and strong knowledge of the Welsh education system.
- Other info: Join a supportive team focused on innovation and customer success.
The predicted salary is between 36000 - 60000 £ per year.
Important - Must be Welsh speaking
An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities. We are looking for individuals with experience of using school MIS systems in a Welsh education context, for example teachers, exams officers, timetablers, data managers, or local authority officers who are seeking a career change. It is important that candidates are highly motivated, positive, and willing to learn and adapt as the software changes and improves. This role requires knowledge of the Welsh education system, including its unique statutory returns, curriculum arrangements, and bilingual communication requirements.
Job Functions
- Act as a Customer Success Manager for Welsh schools and local authorities that go live, applying your knowledge of the Bromcom product to provide 1-2-1 phone call and onsite support for new users; covering items such as set up, configuration, report building, and troubleshooting.
- Provide specialist advice and consultancy to Welsh local authorities and schools, ensuring alignment with Welsh Government requirements (e.g. Post-16 data collection, Welsh Census, Curriculum for Wales, bilingual reporting).
- Act as a point of escalation for Welsh customers, ensuring that communication and support is sensitive to language and policy differences.
- Respond to Welsh customers on Community.
- Manage your own calendar to ensure that your time is spent where needed across the supported authorities and support centres.
- Provide training and support where needed, including the ability to deliver in Welsh where appropriate.
- Conduct health checks and other proactive investigations with a specific eye to Welsh requirements and statutory deadlines.
- Contribute feedback to Bromcom's product and development teams on features or compliance issues that affect the Welsh education market.
- Work with the wider business at Bromcom to promote software enhancement, customer success, and engagement.
Required skills / experience:
- Strong knowledge of the Welsh education system, including curriculum and statutory reporting requirements.
- Education MIS exposure.
- Excellent communication and presentation skills, with the ability to engage confidently.
- Ability to learn and adapt as our software changes.
- Self-organised and a self-starter.
- Excellent people skills.
Desired Experience:
- Working in or with schools, for example in a data manager, timetabling, or technical support / training role using MIS systems.
- Exposure to Bromcom's suite of MIS products.
- Ability to communicate in both English and Welsh.
Customer Success Manager in London employer: Bromcom Computers Plc
Contact Detail:
Bromcom Computers Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the Welsh education sector and let them know you're on the hunt for a Customer Success Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Brush up on your Welsh! Since this role requires bilingual communication, make sure you're comfortable speaking Welsh. Practise with friends or join local groups to boost your confidence before those interviews.
✨Tip Number 3
Show off your expertise! When you get the chance to chat with potential employers, highlight your experience with school MIS systems and how it relates to the Welsh education context. Be ready to share specific examples of how you've helped schools or local authorities in the past.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. This way, we can keep track of your progress and ensure you’re considered for the role you’re aiming for.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Show Off Your Welsh Skills: Since this role requires bilingual communication, make sure to highlight your Welsh language skills in your application. We want to see how you can engage with our Welsh customers effectively!
Tailor Your Experience: When detailing your experience, focus on your background in the Welsh education system and any relevant roles you've had. We’re looking for candidates who understand the unique challenges and requirements of our schools and local authorities.
Be Positive and Motivated: We love a can-do attitude! In your application, let us know about times when you've adapted to changes or tackled challenges head-on. Show us that you're ready to learn and grow with us at StudySmarter.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can’t wait to hear from you!
How to prepare for a job interview at Bromcom Computers Plc
✨Brush Up on Your Welsh
Since this role requires bilingual communication, make sure you're comfortable speaking Welsh. Practise common phrases and terminology related to the education system, so you can confidently engage with interviewers and demonstrate your language skills.
✨Know Your MIS Systems
Familiarise yourself with various Management Information Systems, especially Bromcom's products. Be ready to discuss your experience with school MIS systems and how they relate to the Welsh education context. This will show that you understand the tools you'll be working with.
✨Understand the Welsh Education System
Research the unique aspects of the Welsh education system, including statutory returns and curriculum arrangements. Being able to reference specific policies or requirements during your interview will highlight your knowledge and commitment to the role.
✨Show Your People Skills
As a Customer Success Manager, you'll need excellent communication and presentation skills. Prepare examples of how you've successfully engaged with customers or colleagues in the past, particularly in a training or support capacity. This will help illustrate your ability to connect with users effectively.
