Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support schools with finance software, troubleshoot issues, and provide excellent customer service.
- Company: Join a top provider of Finance and Management Information Systems for schools and MATs.
- Benefits: Enjoy flexible working options and a supportive team environment.
- Other info: Ideal for those looking to transition into a rewarding career in finance support.
- Why this job: Make a real impact in education while developing your skills in a dynamic role.
- Qualifications: Experience with school finance systems is essential; a positive attitude and willingness to learn are key.
The predicted salary is between 28800 - 43200 £ per year.
An outstanding opportunity to join a leading Finance and Management Information System (MIS) provider for schools and MATs.
We are looking for individuals with experience using School and/or MAT Finance systems – for example, school bursars, business managers, or finance managers seeking a career change. It is important that candidates are highly motivated, positive, and willing to learn and adapt as the software changes and improves.
The position will focus on customer support for school finance systemsand progress to more proactive, \’expert\’ support over time. There are clear routes for career progression and development – our software support agents have gone on to work in?training/consultation,?software implementation / technical project management, and?management positions within the company. We offer flexible working arrangements and comprehensive and ongoing training to all staff joining us.? Responsible to
This role reports to the Helpdesk Manager. Duties/areas of responsibility
The position will involve the following areas of responsibility: Manage a variety of requests from customers – these range from queries to more complex incidents, reported via telephone calls, emails, or online.
Maintain a high degree of product expertise as the product evolves.
Use your product expertise to investigate technical issues and escalate to higher support tiers if needed.
Remain the \”owner\” of each issue or request raised, maintaining strong lines of communication with the customer to ensure they\’re kept up to date.
Generally, provide exceptional customer service to your customers, ensuring that they feel happy and satisfied and get the most from the product.
Job requirements
Skill and ExperienceRequirements
Experience with existing school finance software and key processes, such as a school bursar, business manager, or finance manager.
Strong organisation skills
Good diagnostic / problem-solving skills
Excellent communication skills
both written and verbal
Professional working attitude
Good time management and priority handling
Ability to work in a customer-facing environment
\’Bromcom is an Equal opportunities Employer\’
TPBN1_UKTJ
Finance Software Support Agent employer: Bromcom Computers Plc
Contact Detail:
Bromcom Computers Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Finance Software Support Agent
✨Tip Number 1
Familiarise yourself with the specific finance systems used in schools and MATs. Understanding the nuances of these systems will not only boost your confidence but also demonstrate your commitment to the role during any discussions.
✨Tip Number 2
Network with professionals already working in finance roles within educational institutions. Engaging with them can provide valuable insights into the day-to-day challenges they face, which you can address in your conversations with us.
✨Tip Number 3
Showcase your adaptability and willingness to learn by preparing examples from your past experiences where you've successfully navigated changes or learned new systems quickly. This will resonate well with our team.
✨Tip Number 4
Research our company culture and values thoroughly. Being able to articulate how your personal values align with ours during interviews can significantly enhance your chances of making a positive impression.
We think you need these skills to ace Finance Software Support Agent
Some tips for your application 🫡
Understand the Role: Familiarise yourself with the responsibilities of a Finance Software Support Agent. Highlight your experience with School and/or MAT Finance systems in your application to show you understand the role.
Tailor Your CV: Make sure your CV reflects relevant experience, especially if you've worked as a bursar, business manager, or finance manager. Use specific examples that demonstrate your skills and adaptability in finance systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation and willingness to learn. Mention why you're interested in transitioning to this role and how your background makes you a great fit for the company.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Bromcom Computers Plc
✨Showcase Your Relevant Experience
Make sure to highlight your experience with School and/or MAT Finance systems during the interview. Discuss specific roles you've held, such as bursar or finance manager, and how those experiences have prepared you for this position.
✨Demonstrate Your Problem-Solving Skills
As a Finance Software Support Agent, you'll need to troubleshoot issues effectively. Prepare examples of past challenges you've faced in finance roles and explain how you resolved them. This will show your analytical thinking and adaptability.
✨Express Your Motivation to Learn
Since the role requires a willingness to learn and adapt, convey your enthusiasm for professional development. Share any relevant courses or training you've undertaken, and express your eagerness to grow within the company.
✨Prepare Questions About the Company
Research the company and prepare thoughtful questions to ask during the interview. This shows your genuine interest in the role and helps you understand how you can contribute to their mission in providing excellent finance solutions for schools.