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- Tasks: Help schools and MATs succeed with our finance systems, ensuring smooth operations.
- Company: Join a top provider of Finance and Management Information Systems for educational institutions.
- Benefits: Enjoy a supportive work environment with opportunities for growth and learning.
- Why this job: Make a real impact in education while developing your career in finance.
- Qualifications: Experience with school or MAT finance systems is essential; positivity and motivation are key.
- Other info: Ideal for those looking to transition into a rewarding role in finance.
The predicted salary is between 28800 - 43200 £ per year.
Customer Success Manager – Finance
Market Leader in Ed Tech
An outstanding opportunity to join a leading Finance and Management Information System (MIS) provider for schools and MATs.
We are looking for individuals with experience of using School and/or MAT Finance systems – for example school bursars, business managers or finance managers who are seeking a career change.
It is important that candidates are highly motivated, positive and willing to learn and adapt as the software changes and improves.
Job Functions:
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Provide training to and act as a Customer Success Manager for schools and MATs – applying your knowledge of the Bromcom Finance products to provide 1-2-1 phone call and onsite support for new users, covering key business processes.
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On an ongoing basis, provide enhanced advice and consultancy services on software best use.
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Act as a point of escalation for your customers, for example on helpdesk cases.
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Manage your own calendar to ensure that your time is spent where needed.
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Conduct health checks and other proactive checks on your sites, as part of the service.
This role can involve some travel, depending on where the customers are. This would be discussed as part of the recruitment process.
Required Experience/Skills:
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Experience of existing school finance software and key processes, such as a school bursar, business manager or finance manager.
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Excellent communication and presentation skills.
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Natural interest in systems – data analysis and reporting.
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Ability to learn and adapt as our software changes.
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Self-organised and a self-starter.
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Excellent people skills.
Bromcom is an equal opportunities employer.
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Customer Success Manager - Finance employer: Bromcom Computers Plc
Contact Detail:
Bromcom Computers Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Finance
✨Tip Number 1
Familiarize yourself with the specific finance systems used in schools and MATs. Understanding the nuances of these systems will not only boost your confidence during interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with current or former Customer Success Managers in the finance sector. They can provide valuable insights into the role and may even refer you to opportunities within their organizations.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully resolved issues in previous roles. This is crucial for a Customer Success Manager, as you'll need to address client concerns effectively.
✨Tip Number 4
Stay updated on trends in finance and education technology. Being knowledgeable about the latest developments will help you engage in meaningful conversations during interviews and show that you're proactive about your professional growth.
We think you need these skills to ace Customer Success Manager - Finance
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Success Manager position. Understand the key responsibilities and required skills, especially those related to School and MAT Finance systems.
Highlight Relevant Experience: In your application, emphasize any experience you have with finance systems in schools or MATs. Mention specific roles such as bursar, business manager, or finance manager, and how they relate to the position you're applying for.
Show Your Motivation: Express your motivation and willingness to learn in your cover letter. Share examples of how you've adapted to new challenges in the past, which will demonstrate your positive attitude and readiness for a career change.
Tailor Your CV: Customize your CV to align with the job requirements. Use keywords from the job description and ensure that your skills and experiences are clearly presented to match what the company is looking for.
How to prepare for a job interview at Bromcom Computers Plc
✨Show Your Passion for Finance
Make sure to express your enthusiasm for finance and how it impacts educational institutions. Share specific examples of how you've used finance systems in your previous roles, and how that experience can benefit the company.
✨Highlight Relevant Experience
Discuss your background as a school bursar, business manager, or finance manager. Be prepared to explain how your skills and experiences align with the responsibilities of a Customer Success Manager in the finance sector.
✨Demonstrate a Willingness to Learn
Since the role requires a positive attitude and a willingness to learn, be ready to talk about times when you adapted to new systems or processes. Show that you're open to feedback and eager to grow within the company.
✨Prepare Questions About the Company
Research the company and prepare thoughtful questions about their finance systems and customer success strategies. This shows your interest in the role and helps you understand how you can contribute to their mission.
