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- Tasks: Support schools with finance software, providing training and consultancy.
- Company: Join a leading Ed Tech provider transforming school finance management.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Why this job: Make a real impact in education while developing your skills in a dynamic environment.
- Qualifications: Experience in school finance systems and excellent communication skills required.
- Other info: Some travel may be involved; details will be discussed during recruitment.
The predicted salary is between 28800 - 48000 £ per year.
Customer Success Manager – Finance Market Leader in Ed Tech An outstanding opportunity to join a leading Finance and Management Information System (MIS) provider for schools and MATs. We are looking for individuals with experience of using School and/or MAT Finance systems – for example school bursars, business managers or finance managers who are seeking a career change . It is important that candidates are highly motivated, positive and willing to learn and adapt as the software changes and improves. Job Functions: Provide training to and act as a Customer Success Manager for schools and MATs – applying your knowledge of the Bromcom Finance products to provide 1-2-1 phone call and onsite support for new users, covering key business processes. On an ongoing basis, provide enhanced advice and consultancy services on software best use. Act as a point of escalation for your customers, for example on helpdesk cases. Manage your own calendar to ensure that your time is spent where needed. Conduct health checks and other proactive checks on your sites, as part of the service. This role can involve some travel, depending on where the customers are. This would be discussed as part of the recruitment process. Required Experience/Skills: Experience of existing school finance software and key processes, such as a school bursar, business manager or finance manager. Excellent communication and presentation skills. Natural interest in systems – data analysis and reporting. Ability to learn and adapt as our software changes. Self-organised and a self-starter. Excellent people skills. Bromcom is an equal opportunities employer. #J-18808-Ljbffr
Contact Detail:
Bromcom Computers Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Finance
✨Tip Number 1
Familiarise yourself with Bromcom Finance products and their key features. Understanding the software inside out will not only boost your confidence during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Customer Success Managers in the education sector. Engaging with professionals in similar roles can provide you with valuable insights and tips that could set you apart from other candidates.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully supported users or clients in a finance context. Highlighting your problem-solving skills and ability to adapt will resonate well with the hiring team.
✨Tip Number 4
Showcase your communication and presentation skills by practising how you would explain complex finance processes in simple terms. This is crucial for a Customer Success Manager, as you'll need to train and support users effectively.
We think you need these skills to ace Customer Success Manager - Finance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with school finance systems and any relevant roles you've held, such as bursar or finance manager. Use specific examples to demonstrate your skills in communication, data analysis, and customer support.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities of a Customer Success Manager and your willingness to adapt to new software changes.
Showcase Your Communication Skills: Since excellent communication is key for this role, consider including examples of how you've successfully trained or supported others in previous positions. This could be through formal training sessions or informal guidance.
Highlight Your Self-Organisation: Demonstrate your ability to manage your own calendar and prioritise tasks effectively. You might want to include examples of how you've successfully managed multiple projects or responsibilities in the past.
How to prepare for a job interview at Bromcom Computers Plc
✨Showcase Your Finance Knowledge
Make sure to highlight your experience with school finance systems during the interview. Be prepared to discuss specific software you've used and how it relates to the Bromcom Finance products.
✨Demonstrate Communication Skills
As a Customer Success Manager, excellent communication is key. Practice explaining complex concepts in simple terms, as you will need to train users who may not be familiar with finance software.
✨Exhibit Adaptability
The role requires you to adapt as the software changes. Share examples from your past where you successfully learned new systems or processes quickly, showing your willingness to grow.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific customer situations or challenges. Think of scenarios where you provided support or resolved issues, and be ready to explain your approach.
