At a Glance
- Tasks: Ensure top-notch customer service and support for Bromcom's software and services.
- Company: Join a forward-thinking company dedicated to customer satisfaction.
- Benefits: Gain valuable experience, develop skills, and work in a supportive environment.
- Other info: Opportunity for growth and improvement in a dynamic team.
- Why this job: Be the voice of customers and make a real difference in their experience.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 25000 - 30000 € per year.
The role of Customer Care Administrator is responsible for ensuring customers receive the highest level of service when contacting Bromcom. This includes working with the wider organisation on quality measures, keeping internal systems up to date, responding to customer needs and directing them to ensure they’re getting the most out of Bromcom’s software and services.
Key responsibilities:
- Be a primary source of contact for our customers
- Ensure customers contacting the Customer Care mailbox are handled within relevant SLAs
- Maintain accurate and up-to-date records in our CRM system (Dynamics 365)
- Take ownership of, respond to and resolve customer escalation and complaints
Other responsibilities:
- Work with the Customer Care Manager and wider organisation to ensure that relevant procedures are followed in line with our ISO9001 accreditation
- Contribute to ongoing continual improvement work across Bromcom as required
- Identify opportunities for process improvement and recommend solutions
- Assist in regular reporting in relation to customer feedback, including CSAT, NPS and other forms of response
- Other activities which may change in line with business need
Required Skills and Qualifications:
- Experience working in a customer service environment
- Strong organisational and administrative skills
- Excellent communication and interpersonal skills
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Ability to work independently and as part of a team
- A customer-focused mindset and a passion for providing excellent service
Additional Skills (Preferred):
- Working knowledge of customer relationship management systems e.g. Dynamics 365
- Familiarity with Bromcom products and services
- An understanding of ISO9001, ITIL and other quality or service frameworks
Bromcom is an Equal Opportunities employer.
Customer Care Administrator employer: Bromcom Computers Plc
Bromcom is an exceptional employer that prioritises customer satisfaction and employee development, making it an ideal place for a Customer Care Administrator. With a strong commitment to quality service and continual improvement, employees benefit from a supportive work culture that encourages collaboration and innovation. Located in a dynamic environment, Bromcom offers opportunities for professional growth and the chance to make a meaningful impact within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Administrator
✨Tip Number 1
Get to know Bromcom! Familiarise yourself with their products and services. This will not only help you in interviews but also show your genuine interest in the company.
✨Tip Number 2
Practice your communication skills. As a Customer Care Administrator, you'll need to be clear and concise. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former Bromcom employees on LinkedIn. They can provide insider tips and might even refer you for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Bromcom.
We think you need these skills to ace Customer Care Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant administrative skills to show us you're a great fit for the Customer Care Administrator role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about providing excellent customer service. Share specific examples of how you've handled customer queries or complaints in the past, and how you can contribute to Bromcom's mission.
Show Off Your Tech Skills:Since we use Dynamics 365, it’s a good idea to mention any experience you have with CRM systems. If you’re familiar with Microsoft Office Suite, let us know how you’ve used these tools in previous roles to keep things organised and efficient.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the Bromcom team!
How to prepare for a job interview at Bromcom Computers Plc
✨Know Your Customer Care Basics
Before the interview, brush up on your customer service principles. Understand what makes excellent customer care and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role but also passionate about providing top-notch service.
✨Familiarise Yourself with Bromcom
Take some time to research Bromcom’s products and services. Knowing how their software works and the common issues customers face will help you answer questions more effectively and demonstrate your genuine interest in the company.
✨Show Off Your Organisational Skills
Since the role requires strong organisational skills, prepare to discuss how you manage your time and tasks. Bring examples of how you’ve kept records or handled multiple customer queries efficiently, especially if you’ve used CRM systems like Dynamics 365.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer situations or complaints. Think through a few scenarios where you successfully resolved issues in the past. This will help you articulate your problem-solving skills and customer-focused mindset during the interview.
