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- Tasks: Support Welsh schools and local authorities with MIS systems, providing training and consultancy.
- Company: Leading MIS provider dedicated to enhancing education in Wales.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference in Welsh education while utilising your expertise.
- Qualifications: Experience in Welsh education and strong communication skills required.
- Other info: Join a dynamic team focused on innovation and customer success.
The predicted salary is between 36000 - 60000 £ per year.
Important - Must be Welsh speaking
An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities. We are looking for individuals with experience of using school MIS systems in a Welsh education context, for example teachers, exams officers, timetablers, data managers, or local authority officers who are seeking a career change. It is important that candidates are highly motivated, positive, and willing to learn and adapt as the software changes and improves. This role requires knowledge of the Welsh education system, including its unique statutory returns, curriculum arrangements, and bilingual communication requirements.
Job Functions
- Act as a Customer Success Manager for Welsh schools and local authorities that go live, applying your knowledge of the Bromcom product to provide 1-2-1 phone call and onsite support for new users; covering items such as set up, configuration, report building, and troubleshooting.
- Provide specialist advice and consultancy to Welsh local authorities and schools, ensuring alignment with Welsh Government requirements (e.g. Post-16 data collection, Welsh Census, Curriculum for Wales, bilingual reporting).
- Act as a point of escalation for Welsh customers, ensuring that communication and support is sensitive to language and policy differences.
- Respond to Welsh customers on Community.
- Manage your own calendar to ensure that your time is spent where needed across the supported authorities and support centres.
- Provide training and support where needed, including the ability to deliver in Welsh where appropriate.
- Conduct health checks and other proactive investigations with a specific eye to Welsh requirements and statutory deadlines.
- Contribute feedback to Bromcom's product and development teams on features or compliance issues that affect the Welsh education market.
- Work with the wider business at Bromcom to promote software enhancement, customer success, and engagement.
Required skills / experience:
- Strong knowledge of the Welsh education system, including curriculum and statutory reporting requirements.
- Education MIS exposure.
- Excellent communication and presentation skills, with the ability to engage confidently.
- Ability to learn and adapt as our software changes.
- Self-organised and a self-starter.
- Excellent people skills.
Desired Experience:
- Working in or with schools, for example in a data manager, timetabling, or technical support / training role using MIS systems.
- Exposure to Bromcom's suite of MIS products.
- Ability to communicate in both English and Welsh.
Customer Success Manager in Chester employer: Bromcom Computers Plc
Contact Detail:
Bromcom Computers Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Chester
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to the Welsh education system. Show off your knowledge and experience with MIS systems, and don’t forget to highlight your bilingual skills!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Success Manager in Chester
Some tips for your application 🫡
Show Off Your Welsh Skills: Since this role requires bilingual communication, make sure to highlight your Welsh language skills in your application. We want to see how you can engage with our Welsh customers effectively!
Tailor Your Experience: When you're writing about your past roles, focus on your experience with school MIS systems and the Welsh education context. We’re looking for candidates who understand the unique challenges and requirements of our sector.
Be Positive and Motivated: We love a can-do attitude! In your application, let us know how you've tackled challenges in the past and your willingness to learn and adapt as our software evolves. Show us your enthusiasm for the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. We can’t wait to hear from you!
How to prepare for a job interview at Bromcom Computers Plc
✨Brush Up on Your Welsh
Since this role requires bilingual communication, make sure you're comfortable speaking Welsh. Practise common phrases and terminology related to the education system, so you can demonstrate your fluency during the interview.
✨Know Your MIS Systems
Familiarise yourself with various Management Information Systems, especially Bromcom's products. Be ready to discuss your experience with school MIS systems and how they relate to the Welsh education context. This will show that you understand the tools you'll be working with.
✨Understand the Welsh Education System
Research the unique aspects of the Welsh education system, including statutory returns and curriculum arrangements. Being able to speak knowledgeably about these topics will impress the interviewers and show your commitment to the role.
✨Prepare for Scenario Questions
Think about potential scenarios you might face as a Customer Success Manager. Prepare examples from your past experiences where you've provided support or training, particularly in a bilingual context. This will help you showcase your problem-solving skills and adaptability.
