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- Tasks: Support Welsh schools and local authorities with MIS systems, providing training and consultancy.
- Company: Leading MIS provider dedicated to enhancing education in Wales.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in Welsh education while utilising your expertise.
- Qualifications: Strong knowledge of the Welsh education system and excellent communication skills.
- Other info: Join a supportive team focused on innovation and customer success.
The predicted salary is between 36000 - 60000 £ per year.
An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities. We are looking for individuals with experience of using school MIS systems in a Welsh education context – for example teachers, exams officers, timetablers, data managers, or local authority officers – who are seeking a career change. It is important that candidates are highly motivated, positive, and willing to learn and adapt as the software changes and improves. This role requires knowledge of the Welsh education system, including its unique statutory returns, curriculum arrangements, and bilingual communication requirements.
Responsibilities
- Act as a Customer Success Manager for Welsh schools and local authorities that go live – applying your knowledge of the Bromcom product to provide 1-2-1 phone call and onsite support for new users; covering items such as set up, configuration, report building, and troubleshooting.
- Provide specialist advice and consultancy to Welsh local authorities and schools, ensuring alignment with Welsh Government requirements (e.g. Post-16 data collection, Welsh Census, Curriculum for Wales, bilingual reporting).
- Act as a point of escalation for Welsh customers, ensuring that communication and support is sensitive to language and policy differences.
- Respond to Welsh customers on Community.
- Manage your own calendar to ensure that your time is spent where needed across the supported authorities and support centres.
- Provide training and support where needed, including the ability to deliver in Welsh where appropriate.
- Conduct health checks and other proactive investigations with a specific eye to Welsh requirements and statutory deadlines.
- Contribute feedback to Bromcom’s product and development teams on features or compliance issues that affect the Welsh education market.
- Work with the wider business at Bromcom to promote software enhancement, customer success, and engagement.
Qualifications
- Strong knowledge of the Welsh education system, including curriculum and statutory reporting requirements.
- Education MIS exposure.
- Excellent communication and presentation skills, with the ability to engage confidently.
- Ability to learn and adapt as our software changes.
- Self-organised and a self-starter.
- Excellent people skills.
Desirable Experience
- Working in or with schools, for example in a data manager, timetabling, or technical support / training role using MIS systems.
- Exposure to Bromcom’s suite of MIS products.
- Ability to communicate in both English and Welsh.
Welsh speaking Customer Success Manager in Cardiff employer: Bromcom Computers Plc
Contact Detail:
Bromcom Computers Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Welsh speaking Customer Success Manager in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your contacts in the Welsh education sector and let them know you're on the lookout for a Customer Success Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Brush up on your Welsh! Since this role requires bilingual communication, make sure you're comfortable speaking and writing in Welsh. Practising with friends or joining local language groups can really boost your confidence.
✨Tip Number 3
Show off your expertise! When you get the chance to chat with potential employers, highlight your experience with MIS systems and your understanding of the Welsh education system. Share specific examples of how you've helped schools or local authorities in the past.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of standing out. Plus, it shows you're genuinely interested in being part of our team!
We think you need these skills to ace Welsh speaking Customer Success Manager in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with school MIS systems and the Welsh education context. We want to see how your background fits the role, so don’t be shy about showcasing relevant skills and experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting Welsh schools and local authorities. Let us know how your motivation and adaptability make you a great fit for the Customer Success Manager role.
Show Off Your Communication Skills: Since this role involves bilingual communication, make sure to demonstrate your ability to engage in both Welsh and English. Whether it’s in your CV or cover letter, we want to see that you can connect with our customers effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at Bromcom Computers Plc
✨Know Your Welsh Education System
Make sure you brush up on your knowledge of the Welsh education system, especially the unique statutory returns and curriculum arrangements. Being able to discuss these confidently will show that you understand the context in which the company operates.
✨Showcase Your MIS Experience
Prepare to talk about your previous experience with Management Information Systems, particularly in a school setting. Be ready to share specific examples of how you've used these systems to solve problems or improve processes, as this will demonstrate your practical knowledge.
✨Practice Bilingual Communication
Since the role requires bilingual communication, practice discussing technical concepts in both Welsh and English. This will not only help you feel more comfortable during the interview but also show your commitment to meeting the needs of Welsh-speaking customers.
✨Demonstrate Your Adaptability
Highlight your willingness to learn and adapt as software changes. Share examples from your past where you've successfully navigated changes or learned new systems quickly, as this is crucial for a Customer Success Manager in a dynamic environment.
