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- Tasks: Support Welsh schools with MIS systems, providing training and troubleshooting.
- Company: Leading MIS provider for schools and local authorities in Wales.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference in Welsh education while utilising your expertise.
- Qualifications: Experience in Welsh education and strong communication skills required.
- Other info: Join a dynamic team dedicated to enhancing educational success in Wales.
The predicted salary is between 30000 - 40000 £ per year.
An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities. We are looking for individuals with experience of using school MIS systems in a Welsh education context, for example teachers, exams officers, timetablers, data managers, or local authority officers who are seeking a career change. It is important that candidates are highly motivated, positive, and willing to learn and adapt as the software changes and improves. This role requires knowledge of the Welsh education system, including its unique statutory returns, curriculum arrangements, and bilingual communication requirements.
Job Functions
- Act as a Customer Success Manager for Welsh schools and local authorities that go live, applying your knowledge of the Bromcom product to provide 1-2-1 phone call and onsite support for new users; covering items such as set up, configuration, report building, and troubleshooting.
- Provide specialist advice and consultancy to Welsh local authorities and schools, ensuring alignment with Welsh Government requirements (e.g. Post-16 data collection, Welsh Census, Curriculum for Wales, bilingual reporting).
- Act as a point of escalation for Welsh customers, ensuring that communication and support is sensitive to language and policy differences.
- Respond to Welsh customers on Community.
- Manage your own calendar to ensure that your time is spent where needed across the supported authorities and support centres.
- Provide training and support where needed, including the ability to deliver in Welsh where appropriate.
- Conduct health checks and other proactive investigations with a specific eye to Welsh requirements and statutory deadlines.
- Contribute feedback to Bromcom's product and development teams on features or compliance issues that affect the Welsh education market.
- Work with the wider business at Bromcom to promote software enhancement, customer success, and engagement.
Required skills / experience:
- Strong knowledge of the Welsh education system, including curriculum and statutory reporting requirements.
- Education MIS exposure.
- Excellent communication and presentation skills, with the ability to engage confidently.
- Ability to learn and adapt as our software changes.
- Self-organised and a self-starter.
- Excellent people skills.
Desired Experience:
- Working in or with schools, for example in a data manager, timetabling, or technical support / training role using MIS systems.
- Exposure to Bromcom's suite of MIS products.
- Ability to communicate in both English and Welsh.
Customer Success Manager - Welsh speaking in Cardiff employer: Bromcom Computers Plc
Contact Detail:
Bromcom Computers Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Welsh speaking in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the Welsh education sector and let them know you're on the hunt for a Customer Success Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Brush up on your Welsh! Since this role requires bilingual communication, make sure you're comfortable speaking and writing in Welsh. Practising with friends or joining local language groups can really boost your confidence.
✨Tip Number 3
Show off your expertise! When you get the chance to chat with potential employers, highlight your experience with school MIS systems and your understanding of the Welsh education system. Tailor your conversations to showcase how you can add value to their team.
✨Tip Number 4
Apply through our website! We’ve got loads of resources to help you land that dream job. Plus, applying directly shows your enthusiasm and commitment to joining our team at Bromcom.
We think you need these skills to ace Customer Success Manager - Welsh speaking in Cardiff
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any experience you have with school MIS systems, especially in a Welsh education context. We want to see how your background as a teacher, exams officer, or data manager can bring value to our team!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the extra step to connect their experience with what we’re looking for.
Be Yourself: We’re all about positive vibes and motivation here at StudySmarter. Let your personality shine through in your application! Share your passion for the Welsh education system and how you can contribute to our mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you’re serious about joining our awesome team!
How to prepare for a job interview at Bromcom Computers Plc
✨Know Your Welsh Education System
Make sure you brush up on your knowledge of the Welsh education system, especially the unique statutory returns and curriculum arrangements. Being able to discuss these confidently will show that you understand the context in which the company operates.
✨Showcase Your MIS Experience
Prepare to talk about your previous experience with Management Information Systems, particularly in a school setting. Be ready to share specific examples of how you've used these systems to solve problems or improve processes.
✨Practice Bilingual Communication
Since this role requires bilingual communication, practice discussing technical concepts in both Welsh and English. This will not only demonstrate your language skills but also your ability to adapt to the needs of Welsh customers.
✨Demonstrate Your People Skills
Think of examples where you've successfully engaged with others, whether in a training role or while providing support. Highlighting your excellent people skills will reassure the interviewers that you can build strong relationships with schools and local authorities.