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- Tasks: Support Welsh schools with software setup, training, and troubleshooting.
- Company: Leading MIS provider dedicated to enhancing education in Wales.
- Benefits: Flexible working hours, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in Welsh education while utilising your expertise.
- Qualifications: Experience in Welsh education and strong communication skills required.
- Other info: Join a supportive team focused on innovation and customer success.
The predicted salary is between 30000 - 40000 £ per year.
An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities. We are looking for individuals with experience of using school MIS systems in a Welsh education context, for example teachers, exams officers, timetablers, data managers, or local authority officers who are seeking a career change. It is important that candidates are highly motivated, positive, and willing to learn and adapt as the software changes and improves. This role requires knowledge of the Welsh education system, including its unique statutory returns, curriculum arrangements, and bilingual communication requirements.
Job Functions
- Act as a Customer Success Manager for Welsh schools and local authorities that go live, applying your knowledge of the Bromcom product to provide 1-2-1 phone call and onsite support for new users; covering items such as set up, configuration, report building, and troubleshooting.
- Provide specialist advice and consultancy to Welsh local authorities and schools, ensuring alignment with Welsh Government requirements (e.g. Post-16 data collection, Welsh Census, Curriculum for Wales, bilingual reporting).
- Act as a point of escalation for Welsh customers, ensuring that communication and support is sensitive to language and policy differences.
- Respond to Welsh customers on Community.
- Manage your own calendar to ensure that your time is spent where needed across the supported authorities and support centres.
- Provide training and support where needed, including the ability to deliver in Welsh where appropriate.
- Conduct health checks and other proactive investigations with a specific eye to Welsh requirements and statutory deadlines.
- Contribute feedback to Bromcom's product and development teams on features or compliance issues that affect the Welsh education market.
- Work with the wider business at Bromcom to promote software enhancement, customer success, and engagement.
Required skills / experience:
- Strong knowledge of the Welsh education system, including curriculum and statutory reporting requirements.
- Education MIS exposure.
- Excellent communication and presentation skills, with the ability to engage confidently.
- Ability to learn and adapt as our software changes.
- Self-organised and a self-starter.
- Excellent people skills.
Desired Experience:
- Working in or with schools, for example in a data manager, timetabling, or technical support / training role using MIS systems.
- Exposure to Bromcom's suite of MIS products.
- Ability to communicate in both English and Welsh.
Locations
Customer Success Manager - Welsh speaking in Cardiff, Wales employer: Bromcom Computers Plc
Contact Detail:
Bromcom Computers Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - Welsh speaking in Cardiff, Wales
✨Tip Number 1
Network like a pro! Reach out to your connections in the Welsh education sector and let them know you're on the hunt for a Customer Success Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Brush up on your Welsh! Since this role requires bilingual communication, make sure you're comfortable speaking and writing in Welsh. Practising with friends or joining local groups can help boost your confidence and skills.
✨Tip Number 3
Show off your expertise! When you get the chance to chat with potential employers, highlight your experience with school MIS systems and your understanding of the Welsh education system. Be ready to share specific examples of how you've helped schools or local authorities in the past.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our site. This way, we can easily track your progress and get back to you faster. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Customer Success Manager - Welsh speaking in Cardiff, Wales
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight any experience you have with school MIS systems, especially in a Welsh education context. We want to see how your background as a teacher, exams officer, or data manager can bring value to our team!
Be Yourself: Let your personality shine through in your application! We’re looking for motivated and positive individuals, so don’t be afraid to show us who you are and why you’re excited about this role.
Tailor Your Application: Take the time to tailor your application to the job description. Mention specific skills and experiences that align with the Customer Success Manager role, especially around bilingual communication and Welsh education requirements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with StudySmarter!
How to prepare for a job interview at Bromcom Computers Plc
✨Know Your Welsh Education System
Make sure you brush up on the Welsh education system, especially the curriculum and statutory reporting requirements. Being able to discuss these confidently will show that you understand the context in which the company operates.
✨Showcase Your MIS Experience
Prepare specific examples from your past roles where you've used Management Information Systems. Highlight any experience with Bromcom products if you have it, as this will give you an edge in the interview.
✨Practice Bilingual Communication
Since the role requires bilingual communication, practice discussing technical concepts in both Welsh and English. This will demonstrate your ability to engage with a diverse range of customers effectively.
✨Demonstrate Your Adaptability
Be ready to discuss how you've adapted to changes in software or processes in previous roles. The company values individuals who are willing to learn and grow, so share examples that highlight your flexibility and positive attitude.