Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support Welsh schools and local authorities with MIS systems, providing training and consultancy.
- Company: Leading MIS provider dedicated to enhancing education in Wales.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real difference in Welsh education while utilising your expertise.
- Qualifications: Experience in Welsh education and strong communication skills in Welsh and English.
- Other info: Join a supportive team focused on innovation and customer success.
The predicted salary is between 36000 - 60000 £ per year.
Important - Must be Welsh speaking
An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities. We are looking for individuals with experience of using school MIS systems in a Welsh education context, for example teachers, exams officers, timetablers, data managers, or local authority officers who are seeking a career change. It is important that candidates are highly motivated, positive, and willing to learn and adapt as the software changes and improves.
This role requires knowledge of the Welsh education system, including its unique statutory returns, curriculum arrangements, and bilingual communication requirements.
Job Functions
- Act as a Customer Success Manager for Welsh schools and local authorities that go live, applying your knowledge of the Bromcom product to provide 1-2-1 phone call and onsite support for new users; covering items such as set up, configuration, report building, and troubleshooting.
- Provide specialist advice and consultancy to Welsh local authorities and schools, ensuring alignment with Welsh Government requirements (e.g. Post-16 data collection, Welsh Census, Curriculum for Wales, bilingual reporting).
- Act as a point of escalation for Welsh customers, ensuring that communication and support is sensitive to language and policy differences.
- Respond to Welsh customers on Community.
- Manage your own calendar to ensure that your time is spent where needed across the supported authorities and support centres.
- Provide training and support where needed, including the ability to deliver in Welsh where appropriate.
- Conduct health checks and other proactive investigations with a specific eye to Welsh requirements and statutory deadlines.
- Contribute feedback to Bromcom's product and development teams on features or compliance issues that affect the Welsh education market.
- Work with the wider business at Bromcom to promote software enhancement, customer success, and engagement.
Required skills / experience:
- Strong knowledge of the Welsh education system, including curriculum and statutory reporting requirements.
- Education MIS exposure.
- Excellent communication and presentation skills, with the ability to engage confidently.
- Ability to learn and adapt as our software changes.
- Self-organised and a self-starter.
- Excellent people skills.
Desired Experience:
- Working in or with schools, for example in a data manager, timetabling, or technical support/training role using MIS systems.
- Exposure to Bromcom's suite of MIS products.
- Ability to communicate in both English and Welsh.
Locations
Customer Success Manager in Cardiff, Wales employer: Bromcom Computers Plc
Contact Detail:
Bromcom Computers Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Cardiff, Wales
✨Tip Number 1
Network like a pro! Reach out to your connections in the Welsh education sector and let them know you're on the hunt for a Customer Success Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience with MIS systems and your understanding of the Welsh education system. Make it clear how your background makes you the perfect fit for their needs.
✨Tip Number 3
Be proactive! If you see a company you're interested in, don’t wait for them to post a job. Reach out directly through our website and express your interest. A little initiative can go a long way in landing that dream job!
✨Tip Number 4
Prepare for interviews by brushing up on your bilingual communication skills. Since this role requires Welsh language proficiency, practice discussing your experiences and ideas in both Welsh and English to show you're ready for anything they throw at you.
We think you need these skills to ace Customer Success Manager in Cardiff, Wales
Some tips for your application 🫡
Show Off Your Welsh Skills: Since we're looking for someone who can communicate in Welsh, make sure to highlight your language skills right at the top of your application. Whether it's in your CV or cover letter, let us know how fluent you are and any relevant experiences you've had using Welsh in a professional setting.
Tailor Your Experience: We want to see how your background fits with the role, so don’t just send a generic application. Mention specific experiences you've had with school MIS systems, especially in the Welsh education context. This will help us understand how you can hit the ground running!
Be Positive and Motivated: We love candidates who show enthusiasm! In your application, share examples of how you've tackled challenges in the past and your willingness to learn new things. A positive attitude goes a long way in our eyes!
Apply Through Our Website: To make sure your application gets to us quickly and easily, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Bromcom Computers Plc
✨Brush Up on Your Welsh
Since this role requires bilingual communication, make sure you're comfortable speaking Welsh. Practise common phrases and terminology related to the education system, so you can confidently engage with your interviewers and demonstrate your language skills.
✨Know Your MIS Systems
Familiarise yourself with various Management Information Systems, especially Bromcom's products if possible. Be ready to discuss your previous experiences with school MIS systems and how they relate to the Welsh education context. This will show that you understand the tools you'll be working with.
✨Understand the Welsh Education System
Research the unique aspects of the Welsh education system, including statutory returns and curriculum arrangements. Being able to reference specific policies or requirements during your interview will highlight your knowledge and commitment to the role.
✨Show Your People Skills
As a Customer Success Manager, you'll need excellent communication and presentation skills. Prepare examples of how you've successfully engaged with customers or colleagues in the past, particularly in a training or support capacity. This will help illustrate your ability to connect with users and provide effective support.
