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- Tasks: Support schools using Bromcom MIS systems with setup, training, and ongoing consultancy.
- Company: Leading MIS provider for schools and Multi-Academy Trusts.
- Benefits: Flexible working, travel opportunities, and a chance to make a difference in education.
- Why this job: Join a dynamic team and help schools thrive with innovative software solutions.
- Qualifications: Experience with Bromcom MIS systems and excellent communication skills.
- Other info: Opportunity for personal growth in the evolving Edtech landscape.
The predicted salary is between 30000 - 40000 £ per year.
An outstanding opportunity to join a leading Management Information System (MIS) provider for schools and MATs. We are looking for individuals with experience of using school MIS systems, for example, exams officers, timetablers or school data managers who are seeking a career change. It is important that candidates are highly motivated, positive and willing to learn and adapt as the software changes and improves.
Job Functions
- Act as a Customer Success Manager for schools that go live applying your knowledge of the Bromcom product to online and onsite support for new users; covering items such as set up and configuration, report building, general setup and best practice.
- On an ongoing basis, provide an enhanced advice and consultancy service to large MAT or LA customers on how to best use Bromcom.
- Act as a point of knowledge for your customers.
- Manage your own calendar to ensure that your time is spent where needed.
- Provide experience, knowledge and support where needed.
- Conduct health checks and other proactive investigations on your sites.
- The role does involve some travel, depending on where the customers are. This would be discussed as part of the recruitment.
- Work with the wider business at Bromcom to promote software enhancement, customer success, and engagement.
Required skills / experience:
- Bromcom MIS Systems exposure.
- Excellent communication and presentation skills.
- Ability to learn and adapt as software changes.
- Self-organised and a self-starter.
- Excellent people skills.
Desired Experience:
- Working in or with schools, for example in a data manager, timetabling, or technical support / training capacity.
- Used to keeping up to date on developments in the UK Edtech space e.g. AI, DfE and other statutory changes.
Bromcom is an equal opportunities employer.
Customer Success Manager in Bromley employer: Bromcom Computers Plc
Contact Detail:
Bromcom Computers Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in Bromley
✨Tip Number 1
Network like a pro! Reach out to your connections in the education sector, especially those who have experience with MIS systems. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with Bromcom or similar systems. This will help you stand out during interviews and showcase your knowledge.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family, focusing on common questions for Customer Success Managers. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are passionate about customer success in the education sector. It shows initiative and enthusiasm!
We think you need these skills to ace Customer Success Manager in Bromley
Some tips for your application 🫡
Show Your Passion for Education: When writing your application, let your enthusiasm for the education sector shine through. We want to see how your experience with MIS systems can make a difference in schools and MATs. Share specific examples of how you've helped others succeed!
Tailor Your Application: Make sure to customise your application to highlight your relevant experience with Bromcom or similar MIS systems. We love seeing candidates who understand our product and can relate their past roles to the Customer Success Manager position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Bromcom Computers Plc
✨Know Your Bromcom Inside Out
Make sure you brush up on your knowledge of the Bromcom product. Familiarise yourself with its features, benefits, and any recent updates. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Success Manager, you'll need to communicate effectively with various stakeholders. Prepare examples from your past experiences where you've successfully communicated complex information or provided support to users. This will demonstrate your ability to engage with customers.
✨Demonstrate Adaptability
Highlight instances where you've had to learn new systems or adapt to changes quickly. The role requires someone who can keep up with software improvements, so showing that you're flexible and eager to learn will set you apart.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how they measure customer success. This shows that you're not just interested in the job, but also in how you can contribute to their goals.