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The Strategic Relationships manager works closely with the Growth Sales team to manage relationships with top tier Multi Academy Trust clients, as measured by number of Bromcom schools. These are clients that will partner with Bromcom to help drive the evolution of the product and act as advocates and reference sites for the product.
The broad goal is to champion the product and ensure that the product is developed, marketed, and utilised to the fullest extent possible, with satisfied customers that are getting best value from their contract with Bromcom. This includes a collaborative approach to new feature development with key users in strategic clients having influence over features, capabilities and the product roadmap. A second aspect is product evangelism and championing, including getting the most out of features already included in the package and upselling additional product options (e.g. safeguarding, finance etc.)
Key to success will be ensuring overall client satisfaction by engaging with the relevant product support and deployment teams.
The team will take the lead on the requirements gathering for new feature development for these Trusts, including lead working groups and communication with product owners and other stakeholders within Bromcom.
The final goal is to offer market intelligence, both within the MIS/Finance/wider EdTech market and to respond to developments in the educational landscape, including initiatives from the Department for Education, Ofsted, Ofqual and educational leadership groups such as CST, ASCL, NAHT, SSAT etc.
The client membership of this group is dynamic and evolving and the Strategic Partnerships Manager will work with the Head of Strategic Relationships to determine which clients are in scope and which member of the team will lead on managing the relationship. This will require close collaboration with the Customer Success Managers and the MAT Sales team to ensure that there is good quality coordination and communication in terms of who is handling the client relationship and continuity is maintained. xgikmsk
There are three main areas:
- Forming a strategic relationship with product leadership and senior leadership in the top tier clients. The focus is upon building a partnership where Bromcom supports the strategic development of Please click on the apply button to read the full job description
Strategic Relationships Manager in Bickley employer: Bromcom Computers Plc
Bromcom is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Senior DevOps Engineer role. Located in a vibrant tech hub, we offer competitive benefits, continuous professional development opportunities, and a commitment to employee well-being, making it an ideal environment for those looking to grow their careers while contributing to cutting-edge cloud solutions.
