At a Glance
- Tasks: Create memorable experiences for guests and owners at Brokerswood Holiday Park.
- Company: Join Haulfryn, a leading holiday park operator with 90 years of family values.
- Benefits: Enjoy competitive pay, discounted holidays, meals, and generous holiday allowance.
- Other info: Flexible hours, continuous training, and a commitment to sustainability.
- Why this job: Be part of a friendly team and make a real difference in customer service.
- Qualifications: Experience in customer service, strong communication skills, and a proactive attitude.
The predicted salary is between 27300 - 27300 £ per year.
Join Our Team at Brokerswood Holiday Park!
Location: Brokerswood Holiday Park, BA13
Salary: £13.10 per hour
Hours: Part time, 24 hours per week (Main days will be Monday, Thursday and Friday with flexibility to cover weekends)
Job Type: Permanent
Are you a warm, organised and people-focused professional who loves creating great experiences for guests and owners? At Haulfryn, we’re proud to offer exceptional holiday experiences across the UK - and we’re looking for a Customer Relations Assistant to help us deliver outstanding service to our welcoming community at Brokerswood Holiday Park. This is a fantastic opportunity for someone who thrives in a varied customer-facing role and enjoys being at the heart of a friendly team.
Why Join Us?
- Competitive Salary
- Discounted Holidays at our picturesque UK holiday parks
- Discounted Meals at on-site restaurants
- 30 Days Holiday (including bank holidays), increasing to 35 days with service
- Company Sick Pay
- Pension Scheme & Life Assurance
- Continuous Training & Development Opportunities
- Be part of a business with 90 years of family values and a commitment to sustainability
What You’ll Do
As a Customer Relations Assistant, you will:
- Support the Customer Relations Co-ordinator with the smooth daily running of the department
- Help ensure guests and lodge owners enjoy a seamless, memorable experience from arrival to departure
- Assist with communications, keeping owners and guests informed with timely and engaging updates
- Support the organisation and delivery of owner events and the park’s annual social calendar
- Respond to guest and owner enquiries professionally and promptly, resolving issues where possible
- Work closely with reception, housekeeping, and maintenance teams to maintain high accommodation and presentation standards
- Maintain accurate records including ANPR, ParcVu and guest/owner information
- Assist with reception and front-of-house duties, including supporting the park shop
- Support reservations and booking processes, coordinating with internal teams and partners
- Process payments and maintain accurate financial and administrative records
- Assist with stock checks for shop goods, linen and accommodation supplies
- Help prepare newsletters, updates and owner communications in partnership with the central marketing team
- Deputise for the Customer Relations Co-ordinator when required
Who We’re Looking For
You’ll bring:
- Previous experience in customer service or hospitality (holiday park experience desirable)
- Excellent communication and interpersonal skills
- Confidence using Microsoft Office and digital systems
- Strong organisational skills and exceptional attention to detail
- A proactive, professional, and caring approach to guest service
- Ability to multitask and stay calm in a fast-paced environment
- A reliable and flexible attitude, with the ability to work both independently and as part of a team
- Full UK driving licence (preferred)
Why Choose Haulfryn?
With 90 years of expertise, we’re proud to be one of the UK’s leading holiday park operators. What sets us apart?
- Exceptional Locations: Work in a place that inspires
- Family Values: Join a supportive, community-focused team
- Nurturing Nature: Sustainability is at the heart of what we do
If you’re ready to bring your positivity, organisation, and passion for great service to a role where every day makes a difference — we’d love to hear from you. Apply today to join Haulfryn as a Customer Relations Assistant at Brokerswood Holiday Park.
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Customer Relations Assistant in Westbury employer: Brokerswood Holiday Park
At Haulfryn, we pride ourselves on fostering a supportive and inspiring work environment where your contributions are valued. As a Customer Relations Assistant at Brokerswood Holiday Park, you'll enjoy competitive pay, generous holiday allowances, and continuous training opportunities, all while being part of a community that prioritises family values and sustainability. Join us in creating memorable experiences for our guests and owners in a picturesque location that truly inspires.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Assistant in Westbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Brokerswood Holiday Park and Haulfryn. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Customer Relations Assistant, you'll be at the heart of guest experiences. Role-play common customer scenarios with friends or family to boost your confidence and refine your communication style before the big day.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've successfully managed multiple tasks in previous roles. Whether it’s juggling bookings or coordinating events, demonstrating your ability to stay calm under pressure will impress the hiring team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Relations Assistant in Westbury
Some tips for your application 🫡
Show Your Personality:When writing your application, let your warm and friendly personality shine through! We want to see how you connect with people, so don’t be afraid to share a bit about yourself and your passion for customer service.
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or hospitality. We’re looking for someone who can create memorable experiences, so share specific examples of how you've done this in the past!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your skills and experiences effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Brokerswood Holiday Park!
How to prepare for a job interview at Brokerswood Holiday Park
✨Know the Company Inside Out
Before your interview, take some time to research Brokerswood Holiday Park and Haulfryn. Understand their values, mission, and what makes them unique in the holiday park industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Customer Relations Assistant, your ability to connect with guests is crucial. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight your communication skills and how you handle challenging situations with a positive attitude.
✨Demonstrate Organisational Skills
Given the varied nature of the role, it’s important to showcase your organisational abilities. Be ready to discuss how you manage multiple tasks and prioritise effectively, especially in a fast-paced environment. Consider sharing specific tools or methods you use to stay organised.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your enthusiasm for the position. You might want to inquire about the team dynamics, upcoming events at the park, or how success is measured in the role. It’s a great way to demonstrate your proactive approach.
