At a Glance
- Tasks: Support the team in creating memorable experiences for guests and owners.
- Company: Join Haulfryn, a leading holiday park operator with 90 years of expertise.
- Benefits: Enjoy competitive salary, discounted holidays, meals, and generous holiday allowance.
- Other info: Flexible working environment with continuous training and development opportunities.
- Why this job: Be part of a supportive community focused on exceptional service and sustainability.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
Responsibilities:
- Support the Customer Relations Co-ordinator with the smooth daily running of the department.
- Help ensure guests and lodge owners enjoy a seamless, memorable experience from arrival to departure.
- Assist with communications, keeping owners and guests informed with timely and engaging updates.
- Support the organisation and delivery of owner events and the park's annual social calendar.
- Respond to guest and owner enquiries professionally and promptly, resolving issues where possible.
- Work closely with reception, housekeeping, and maintenance teams to maintain high accommodation and presentation standards.
- Maintain accurate records including ANPR, ParcVu and guest/owner information.
- Assist with reception and front-of-house duties, including supporting the park shop.
- Support reservations and booking processes, coordinating with internal teams and partners.
- Process payments and maintain accurate financial and administrative records.
- Assist with stock checks for shop goods, linen and accommodation supplies.
- Help prepare newsletters, updates and owner communications in partnership with the central marketing team.
- Deputise for the Customer Relations Co-ordinator when required.
Qualifications:
- Previous experience in customer service or hospitality (holiday park experience desirable).
- Excellent communication and interpersonal skills.
- Confidence using Microsoft Office and digital systems.
- Strong organisational skills and exceptional attention to detail.
- A proactive, professional, and caring approach to guest service.
- Ability to multitask and stay calm in a fast-paced environment.
- A reliable and flexible attitude, with the ability to work both independently and as part of a team.
- Full UK driving licence (preferred).
Benefits:
- Competitive Salary.
- Discounted Holidays at our picturesque UK holiday parks.
- Discounted Meals at on-site restaurants.
- 30 Days Holiday (including bank holidays), increasing to 35 days with service.
- Company Sick Pay.
- Pension Scheme & Life Assurance.
- Continuous Training & Development Opportunities.
In line with the requirements of the Immigration, Asylum and Nationality Act 2006, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
Are you a warm, organised and people-focused professional who loves creating great experiences for guests and owners? At Haulfryn, we’re proud to offer exceptional holiday experiences across the UK – and we’re looking for a Customer Relations Assistant to help us deliver outstanding service to our welcoming community at Brokerswood Holiday Park. Apply today to join Haulfryn as a Customer Relations Assistant at Brokerswood Holiday Park.
Customer Relations Assistant employer: Brokerswood Holiday Park
At Haulfryn, we pride ourselves on being a leading holiday park operator with a rich history of 90 years, offering a supportive and community-focused work environment. As a Customer Relations Assistant at Brokerswood Holiday Park, you will enjoy competitive benefits, including discounted holidays and meals, as well as opportunities for continuous training and development, all while working in an inspiring location that values sustainability and family principles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Assistant
✨Tip Number 1
Get to know the company! Research Haulfryn and its values, especially their commitment to sustainability and community. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of guest interaction, think about how you can demonstrate your excellent interpersonal skills during interviews. Role-play common customer scenarios with a friend to build confidence.
✨Tip Number 3
Be ready to showcase your organisational skills! Prepare examples from your past experiences where you successfully managed multiple tasks or resolved issues quickly. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Haulfryn family right from the start.
We think you need these skills to ace Customer Relations Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Relations Assistant role. Highlight your previous experience in customer service or hospitality, and show us how your skills align with what we're looking for.
Show Off Your Communication Skills:Since this role involves a lot of interaction with guests and owners, let your communication skills shine through in your application. Use clear and engaging language to demonstrate your ability to connect with people.
Be Detail-Oriented:We love candidates who pay attention to detail! Make sure your application is free from typos and errors. This shows us that you can maintain high standards, just like we do at Haulfryn.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Brokerswood Holiday Park
✨Know the Company Inside Out
Before your interview, take some time to research Haulfryn and its values. Understand their commitment to sustainability and community focus. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you've gone above and beyond for customers. Highlight situations where you resolved issues or created memorable experiences. This is crucial for a role that revolves around guest satisfaction!
✨Be Ready to Multitask
Since the role involves juggling various responsibilities, think of instances where you've successfully managed multiple tasks at once. Be prepared to discuss how you stay organised and calm under pressure, as this will demonstrate your ability to thrive in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming events, or how they measure success in the Customer Relations department. This shows your enthusiasm and helps you gauge if the role is the right fit for you.
