At a Glance
- Tasks: Assist customers with travel insurance needs and provide top-notch service over the phone.
- Company: Join BrokerSure Ltd, a supportive and growing travel insurance specialist.
- Benefits: Enjoy a competitive salary, career progression, and continuous training.
- Other info: Casual dress code and a welcoming team environment await you!
- Why this job: Make a difference in customer experiences while developing valuable skills.
- Qualifications: Passion for customer service and a friendly attitude.
The predicted salary is between 25000 - 28000 € per year.
Are you passionate about customer service and looking to join a supportive, growing company? We’re looking for a Call Centre Agent to join our friendly team at BrokerSure Ltd, a specialist travel insurance broker helping customers with pre‑existing medical conditions find the right cover. This is a fantastic opportunity to develop your skills in a varied, customer-focused role with full training and genuine career progression opportunities.
Location: Feering, near Colchester (On-site)
Salary: £25,000 – £28,000 per year
Start Date: June 2026
Responsibilities:
- Speaking with customers about their travel insurance needs
- Providing excellent customer service over the phone
- Supporting customer retention and sales activities
- Working closely with a friendly, office-based team
- No cold calling involved
Benefits:
- Competitive salary with progression opportunities
- Continuous in-house training and development
- Supportive and welcoming team environment
- Casual dress code
- Company pension
Call Centre Agent in Essex employer: BrokerSure Ltd.
BrokerSure Ltd is an excellent employer for those seeking a rewarding career in customer service, offering a competitive salary and genuine opportunities for progression. Located in Feering, near Colchester, our supportive team environment fosters continuous development through in-house training, ensuring that every Call Centre Agent can thrive while helping customers find the right travel insurance cover.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent in Essex
✨Tip Number 1
Make sure you research BrokerSure Ltd before your interview. Knowing about their services and values will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Think of common scenarios you might face as a Call Centre Agent and how you'd handle them. This will help you feel more confident during the interview.
✨Tip Number 3
Don’t forget to showcase your personality! The team at BrokerSure Ltd is friendly and supportive, so let your enthusiasm shine through. A positive attitude can make a big difference.
✨Tip Number 4
Apply through our website for the best chance of landing the job. We want to see your application and get to know you better, so don’t hesitate to take that step!
We think you need these skills to ace Call Centre Agent in Essex
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you love helping customers. Share any experiences that highlight your customer service skills, as this is key for a Call Centre Agent role.
Tailor Your Application:Make sure to customise your CV and cover letter to fit the job description. Mention specific skills or experiences that relate to the responsibilities listed, like supporting customer retention or working in a team.
Keep It Professional Yet Friendly:We’re looking for someone who can connect with customers, so your application should reflect that friendly vibe. Use a conversational tone while maintaining professionalism to show you’d fit right in with our team.
Apply Through Our Website:To make sure your application gets noticed, apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at BrokerSure Ltd.
✨Know Your Stuff
Before the interview, make sure you understand the basics of travel insurance and the specific needs of customers with pre-existing medical conditions. This will show that you're genuinely interested in the role and can engage in meaningful conversations with potential clients.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you resolved issues or went above and beyond for a customer. This will help demonstrate your passion for helping others, which is key for a Call Centre Agent.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This not only shows that you’re engaged but also reflects the skills needed to understand customer needs effectively.
✨Be Yourself
BrokerSure Ltd values a friendly team environment, so don’t be afraid to let your personality shine through. Be genuine and approachable in your responses, as this will help you connect with the interviewers and fit into their supportive culture.
