At a Glance
- Tasks: Assist customers with travel insurance needs and provide top-notch service over the phone.
- Company: Join BrokerSure Ltd, a supportive and growing travel insurance specialist.
- Benefits: Enjoy a competitive salary, training, flexible working, and employee perks.
- Other info: Casual dress code and genuine career progression opportunities await you!
- Why this job: Develop your skills in a friendly team while making a real difference for customers.
- Qualifications: Strong communication skills and a positive attitude; customer service experience preferred.
The predicted salary is between 25000 - 28000 € per year.
Are you passionate about customer service and looking to join a supportive, growing company? We’re looking for a Call Centre Agent to join our friendly team at BrokerSure Ltd, a specialist travel insurance broker helping customers with pre‑existing medical conditions find the right cover. This is a fantastic opportunity to develop your skills in a varied, customer-focused role with full training and genuine career progression opportunities.
Location: Feering, near Colchester (On-site)
Salary: £25,000 – £28,000 per year
Start Date: June 2026
Responsibilities:
- Speaking with customers about their travel insurance needs
- Providing excellent customer service over the phone
- Supporting customer retention and sales activities
- Working closely with a friendly, office-based team
- No cold calling involved
Benefits:
- Competitive salary with progression opportunities
- Continuous in-house training and development
- Supportive and welcoming team environment
- Casual dress code
- Company pension & life insurance
- Flexible working considerations
- Free off-site parking
- Employee perks, discounts & referral scheme
About You:
- Strong communication and people skills
- Positive and professional attitude
- Customer service experience preferred
- Ability to work well in a team environment
- Eagerness to learn and develop
Essential Information:
- Education: GCSE or equivalent (preferred)
- Experience: Customer service – 1 year (preferred)
- Work Location: In person (On-site)
- Expected Start Date: June 2026
Call Centre Agent employer: BrokerSure Ltd.
BrokerSure Ltd is an excellent employer for those seeking a rewarding career in customer service, offering a supportive and friendly team environment in Feering, near Colchester. With competitive salaries, continuous training, and genuine opportunities for career progression, employees can thrive while enjoying perks like flexible working considerations and a casual dress code. Join us to make a meaningful impact in helping customers find the right travel insurance cover.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on BrokerSure Ltd. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle customer inquiries and showcase your communication skills during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past jobs where you provided excellent customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Call Centre Agent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills. We want to see how you can bring your positive attitude and communication skills to our team!
Craft a Personal Cover Letter:Use your cover letter to tell us why you're passionate about customer service and how you can contribute to BrokerSure Ltd. A personal touch goes a long way in making your application stand out!
Showcase Relevant Experience:If you've got any experience in a call centre or similar roles, make sure to mention it! We love seeing how your background aligns with what we do here at BrokerSure.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at BrokerSure Ltd.
✨Know Your Stuff
Before the interview, make sure you understand BrokerSure Ltd and what they do. Familiarise yourself with their services, especially how they help customers with pre-existing medical conditions. This will show your genuine interest in the role and the company.
✨Show Off Your People Skills
As a Call Centre Agent, communication is key. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. Highlight your ability to stay positive and professional, even in challenging situations.
✨Practice Makes Perfect
Consider doing mock interviews with a friend or family member. Focus on common questions for customer service roles, like how you would handle an upset customer. This will help you feel more confident and articulate during the actual interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture or training opportunities. This shows that you're not just interested in the job, but also in growing within the company and being part of their supportive environment.
