At a Glance
- Tasks: Support brokers with data uploads and queries while managing monthly billing processes.
- Company: Join Broker Insights, a diverse and innovative team transforming the insurance industry.
- Benefits: Enjoy a competitive salary, generous holiday leave, and a comprehensive benefits package.
- Other info: Flexible hybrid working model with opportunities for personal and professional growth.
- Why this job: Be part of a growing company where your contributions directly impact customer success.
- Qualifications: Proficiency in MS Office, especially Excel, and a proactive, solutions-oriented mindset.
The predicted salary is between 26116 - 30000 £ per year.
As our business continues to grow, we have an exciting opportunity for an Operations Support Executive to join our award-winning team.
Your ability to communicate effectively with a range of internal and external stakeholders will allow you to provide ongoing support to brokers with such activities as data upload and practical queries, and your understanding of basic financial methods will assist you in undertaking monthly billing processes.
Bringing a demonstrated proficiency with MS Office (especially Excel) and the ability to quickly learn and understand new systems, you’ll be proud of your growth mindset, with a demonstrated ability to prioritise and work in a proactive and solutions-oriented team.
As a scaling business, we understand that our continued success depends on our people. With a base salary of between £24k and £28k depending on your experience, you will receive a competitive benefits package including:
- 5% matched company pension contributions
- Death in service coverage
- 34 days holiday leave + your birthday off
- 14 days company sick leave
- Up to 13 weeks full pay for parental leave
- Eligibility for the Company bonus plan
- Support from our holistic Employee Wellbeing Framework
- A fully funded Employee Assistance Programme for you & your family
Although our offices in the fabulous Waters’ Edge building in Dundee provide a great office space to work in, this hybrid role also allows you the flexibility to decide which 2-3 days each week you work in the office, and which days from home.
Diversity & Inclusion at Broker Insights: At Broker Insights, we are passionate about diversity and believe our differences make us stronger as a team. Our inclusive culture is founded on a belief that our people will always be our biggest asset, and that a collaborative environment where everyone has a voice will always deliver the best results.
We welcome the unique contributions that our employees bring to Broker Insights, recognising that our different professional and social life experiences all contribute to our collective knowledge and help drive innovation.
At Broker Insights, we're transforming how brokers and insurers work together through intelligent data, AI and analytics. Our award-winning platform, Broker Insights Vision™, delivers powerful market intelligence that helps customers make smarter decisions and unlock new opportunities. Following our successful expansion into the US market, we're entering an exciting phase of growth and are looking for an Operations Support Executive to play a pivotal role in our customer journey.
Customer Operations Executive Officer in Dundee employer: Broker Insights
At Broker Insights, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the stunning Waters’ Edge building in Dundee. Our commitment to employee wellbeing is reflected in our comprehensive benefits package, including generous holiday leave, parental support, and a focus on diversity and inclusion that fosters collaboration and innovation. With flexible hybrid working options and a strong emphasis on personal growth, we empower our team members to thrive both professionally and personally as we continue to transform the insurance landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Executive Officer in Dundee
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Broker Insights. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Broker Insights before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Operations Executive Officer in Dundee
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Broker Insights:Your cover letter is your chance to shine! Tell us why you want to work at Broker Insights specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Broker Insights!
How to prepare for a job interview at Broker Insights
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
