At a Glance
- Tasks: Provide first-level IT support and troubleshoot hardware and software issues.
- Company: Join Brodies LLP, a leading UK law firm with a commitment to innovation.
- Benefits: Part-time role with flexible hours and a supportive work environment.
- Other info: Opportunity for personal and professional growth in a collaborative setting.
- Why this job: Gain hands-on experience in IT while contributing to a dynamic legal team.
- Qualifications: Good communication skills and basic IT knowledge required.
The predicted salary is between 35374 - 43234 £ per year.
Brodies LLP is a prominent UK law firm headquartered in Scotland, that provides expert advice to UK and international clients. We have the capability and expertise to deliver mandates with global reach, uniting specialist perspectives from across our firm to offer bespoke legal solutions and advice, resulting in impactful outcomes for our clients. With offices in London, Leeds, and throughout Scotland, we are dedicated to driving innovation in the legal sector, leveraging new technologies and forward-thinking strategies to deliver exceptional value and efficiency for our clients. Our contract with our people underlines our commitment to fostering a supportive and inclusive work environment, prioritising the wellbeing and development of our colleagues to ensure they thrive both personally and professionally. We are also deeply committed to making a positive impact in the communities in which we live and work. Through our pro bono work, charitable activities, and initiatives that promote diversity and inclusion, we strive to contribute meaningfully to society.
REPORTING TO: Service Delivery Manager
JOB PURPOSE: The IT Support Analyst's main responsibility is to provide first level technical support to the firm as part of the IT Helpdesk function. The successful candidate will work as part of a busy team of IT professionals answering IT-related support queries, resolving where possible and referring to colleagues where appropriate. The IT Support Analyst role offers a wide range of exposure to business IT and will require flexibility depending on the team's workload. The role will be based in Edinburgh or Glasgow and requires a responsible and dedicated individual who can work independently and as part of a wider IT Helpdesk team with colleagues based in our other offices.
CORE TASKS:
- Answering helpdesk tickets in a timely fashion and providing first line technical support
- Laptop and dock hardware troubleshooting via telephone and remote control of the user's computer, or at their desk
- Support of remote workers using Virtual Private Network (VPN), portal and web-based access
- Creation of new accounts for New Starters and setting up laptops for the new starters in the office
- Installation of software and application of updates
- Setting up and supporting audio visual equipment in client-facing areas
- Assisting Service Delivery Manager and the rest of the team as required
- Keeping technical and systems knowledge up to date
- Problem reporting and escalation internally as appropriate
- Assisting the IT Team with the implementation and support of new software and hardware
- Being aware of Brodies’ information security policies, and protect information assets from unauthorised access, disclosure, modification, destruction or interference at all times
PERSON SPECIFICATION:
- Excellent communication skills, both written and spoken
- Organised and able to prioritise own workload
- Enthusiastic, responsible, flexible and accountable
- Professional attitude to work, presentation and manner
- Good timekeeping and attendance
- Ability to work well both unsupervised and as a member of a team
SKILLS:
- General IT knowledge of basic networking, hardware and software desirable
- Good knowledge of Microsoft Windows 11 and Office 365 desirable
- Basic knowledge of PC and printing hardware desirable
- Knowledge of Microsoft Teams including use in meeting room environments, preferred
- Experience of first line technical support – aiding in person, by telephone or via chat desirable
- Knowledge of IT ticketing systems required
IT Support Analyst (part-time) 12-month fixed term contract employer: Brodies LLP
Brodies LLP is an exceptional employer that fosters a collaborative and dynamic work environment in the vibrant cities of Edinburgh and Glasgow. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, alongside the flexibility of hybrid working arrangements. Join us to be part of a forward-thinking team that values innovation and client relationships in the legal sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst (part-time) 12-month fixed term contract
✨Get Involved in Local IT Meetups
One of the best ways to land a part-time gig in IT consulting is to dive into local tech meetups or industry events. These gatherings are goldmines for networking and can put you in touch with potential employers looking for fresh talent like you!
✨Join Online Communities & Forums
Check out online platforms such as Reddit, Stack Overflow, or even specific Facebook groups focusing on IT consulting. Engaging in discussions there can help you build a reputation and might even lead you to part-time opportunities shared by members.
✨Showcase Your Skills on GitHub or a Personal Blog
Don’t shy away from showcasing your technical skills! Create a GitHub repository or write blog posts about your consulting projects. This not only builds your portfolio but also demonstrates your capability to Brodies LLP when you apply for the IT Support Analyst (part-time) 12-month fixed term contract role.
✨Apply Through Brodies LLP's Website
Make sure you apply through Brodies LLP's website. Part-time roles can sometimes fly under the radar, so don’t hesitate to follow up with a connection to express your interest. We’re here to help you get your foot in the door!
We think you need these skills to ace IT Support Analyst (part-time) 12-month fixed term contract
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, it's crucial to highlight your technical skills and tools you're familiar with. Make sure your CV lists relevant programming languages, software tools, and any specific methodologies like Agile or Scrum that you've worked with. This shows you're not just theory, but you can handle the practical side too!
Include Real-World Projects:If you've done any consulting projects—be it through internships, university, or freelance work—include them in your application. Describe the challenges you faced, the solutions you implemented, and the actual impact of your work. This kind of hands-on experience speaks volumes to potential employers like Brodies LLP.
Tailor Your Application for Part-Time:Since this is a part-time role, emphasise your time management skills in your cover letter. Explain how you can balance your studies or other commitments alongside the job. We're looking for someone who can be flexible yet dedicated, so make that clear!
Convey Your Passion for Consultancy:In your application, share why you’re interested in IT consulting specifically. Talk about any relevant experiences that sparked your passion for guiding businesses through tech challenges. Your enthusiasm will stand out and resonate with the values of Brodies LLP, showing that you're a good fit.
How to prepare for a job interview at Brodies LLP
✨Brush Up on Your Tech Stack
For a part-time role in IT consulting, it’s essential to be up to speed with the tools and technologies commonly used in the industry. Make sure you can talk confidently about your experience with systems, programming languages, or software relevant to the projects Brodies LLP is tackling.
✨Demonstrate Your Problem-Solving Skills
Expect to face scenario-based questions that assess your analytical skills. Be ready to tackle case studies or real-world problems that the company has faced, articulating your thought process clearly. We should think of examples that highlight our problem-solving abilities in previous roles or projects.
✨Show Your Flexibility and Adaptability
Part-time positions often require us to juggle multiple tasks and schedules. Be ready to discuss times when you successfully managed conflicting priorities, and how your approach to adaptability can benefit Brodies LLP. Let’s show them we can handle diverse challenges on a flexible basis!
✨Have a Portfolio Ready
While we might not be going for a full-time gig, having a portfolio of our work can give us an edge. Pull together case studies, project summaries, or client feedback that showcase our consulting prowess, and have it ready to share during the interview. Presenting concrete evidence of our capabilities can really set us apart!
