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- Tasks: Maintain and service vending machines while ensuring top-notch customer support.
- Company: Join Broderick's, a dynamic family-run business that values innovation and growth.
- Benefits: Enjoy a company vehicle, increasing holiday entitlement, pension, and performance bonuses.
- Why this job: Be part of a supportive team where your ideas matter and you can grow professionally.
- Qualifications: 2+ years in technical/mechanical engineering; electrical knowledge is a must.
- Other info: Work Monday to Friday with potential for overtime; full training provided.
The predicted salary is between 30000 - 42000 £ per year.
Job Title: Vending / Field Service Engineer
Location: Birmingham
Salary: Competitive
Job Type: Permanent, Full Time
About us:
Broderick\’s are a vibrant, successful and growing family-run business. We do things in different ways and we have jobs like no others! We welcome new ideas and proactivity to grow together, us as business and you as professional.
About the role:
We are now recruiting for an Engineer to look after our machines in Birmingham. This role will appeal to a self-motivated individual who is proactive and works well under pressure. You will be customer focused and able to work towards agreed SLAs to enable you to offer the highest level of customer service.
Responsibilities:
You will be responsible for the service and maintenance of our vending machines with the following;
- Respond to machine faults/failures within agreed SLA
- Focus and accountability on quality, standards and continual improvement
- Working closely with the operations team to ensure delivery of excellent customer service
- Train staff on DIY sites showing them the operational features of the equipment/machines once installed
- Communicate with the Service Desk on ensuring the completion of calls and update the in-house system working towards a first-time fault resolution
- Support with site surveys and machine installations when applicable
- Be smart and presentable at all times with a flexible approach to work
- Provide cover to other areas as required by service desk to cover for holiday/sickness
Person Specification & Qualifications
- Minimum of 2 years technical and mechanical engineering experience essential, vending Industry experience preferred
- Basic electrical understanding and experience essential, advanced electrical engineering desirable
- Certifications and/or qualifications preferred in the following areas: Engineering/Mechanical/Electrical/Health & Safety/Quality/IT including electrical safety and PAT testing
- Excellent communication skills with a focus on customer service
- Excellent IT skills essential
- Digital media experience an advantage
- A problem solver with a can-do approach
- A good team player who strives to deliver company goal and objectives
- Self-motivated, able to respond and adapt promptly and easily to change, with a positive attitude and approach
- Full UK driving licence
- Industry manufacture experience an advantage but full training will be provided.
This role will be based over 5 days, Monday to Friday between 8:30 and 17:00 (40 working hours). Flexibility may also be required to work occasional overtime, for example, weekends and at different national sites to meet the operational needs of the business.
Benefits:
The business will offer a company vehicle, holiday entitlement increasing with length of service, pension and a discretionary company bonus based on KPI\’s.
If you are an experienced Vending Engineer or a Field Service Engineer living in or near these areas, please submit your CV for consideration now.
Additional pay:
Bonus scheme
Schedule:
Day shift
Weekend availability
Experience:
Electrical engineering: 1 year (preferred)
Mechanical engineering: 1 year (preferred)
Vending engineering: 1 year (preferred)
Licence/Certification:
FULL, UK CLEAN DRIVING (required)
Work Location: In Person
Please click the APPLY button to submit your CV for this role
Candidates with the relevant experience or job titles of: Mobile Engineer, Service Engineer, Multi-skilled Engineer, Mechanical Fitter, Maintenance Engineer, Mobile Technician, Fault Repair Engineer, Maintenance Technician, Catering Engineer, Commercial Catering Engineer, Vending Engineer and HVAC may also be considered for this rol
Vending / Field Service Engineer in Birmingham employer: Broderick Group Limited
Contact Detail:
Broderick Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vending / Field Service Engineer in Birmingham
✨Tip Number 1
Make sure to highlight your technical and mechanical engineering experience during the interview. Be ready to discuss specific examples of how you've solved problems in the past, especially in a customer service context.
✨Tip Number 2
Familiarize yourself with the vending industry and the specific machines Broderick's uses. Showing that you have done your homework will demonstrate your genuine interest in the role and the company.
✨Tip Number 3
Prepare to discuss your approach to working under pressure and meeting SLAs. Think of examples where you successfully managed tight deadlines or challenging situations while maintaining high customer service standards.
✨Tip Number 4
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You may be asked to explain technical concepts to non-technical staff, so being able to simplify complex information is crucial.
We think you need these skills to ace Vending / Field Service Engineer in Birmingham
Some tips for your application 🫡
Understand the Company Culture: Broderick's values new ideas and proactivity. Make sure to reflect this in your application by showcasing your innovative mindset and willingness to contribute to the company's growth.
Highlight Relevant Experience: Emphasize your technical and mechanical engineering experience, especially if you have worked in the vending industry. Mention specific projects or roles that demonstrate your skills in electrical and mechanical engineering.
Showcase Customer Service Skills: Since the role requires a strong focus on customer service, include examples of how you've successfully interacted with customers in previous positions. Highlight your communication skills and problem-solving abilities.
Tailor Your CV: Customize your CV to align with the job description. Use keywords from the posting, such as 'self-motivated', 'proactive', and 'flexible', to ensure your application stands out to the hiring team.
How to prepare for a job interview at Broderick Group Limited
✨Show Your Technical Skills
Be prepared to discuss your technical and mechanical engineering experience in detail. Highlight any specific projects or challenges you've faced in the vending industry, as this will demonstrate your expertise and problem-solving abilities.
✨Emphasize Customer Service
Since the role is customer-focused, be ready to share examples of how you've provided excellent customer service in previous positions. Discuss how you handle difficult situations and ensure customer satisfaction.
✨Demonstrate Flexibility
The job requires flexibility in working hours and locations. Be sure to express your willingness to adapt to changing schedules and your readiness to cover for colleagues when needed.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your interest in the company and the role, and it gives you a chance to learn more about their expectations and culture.
