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- Tasks: Maintain and service vending machines while ensuring top-notch customer support.
- Company: Join Broderick's, a vibrant family-run business that values innovation and teamwork.
- Benefits: Enjoy a company vehicle, increasing holiday entitlement, pension, and performance bonuses.
- Why this job: Be part of a dynamic team where your ideas matter and growth is encouraged.
- Qualifications: 2 years in technical/mechanical engineering; electrical knowledge is essential.
- Other info: Flexibility for occasional overtime and travel may be required.
The predicted salary is between 30000 - 42000 £ per year.
Job Title: Vending / Field Service Engineer Location : Newcastle Salary: Competitive Job Type: Permanent, Full Time About us: Broderick\’s are a vibrant, successful and growing family-run business. We do things in different ways and we have jobs like no others! We welcome new ideas and proactivity to grow together, us as business and you as professional. About the role: We are now recruiting for a Field Service Engineer\’s to look after our machines in Cumbria and North East. This role will appeal to a self-motivated individual who is proactive and works well under pressure. You will be customer focused and able to work towards agreed SLAs to enable you to offer the highest level of customer service. Responsibilities: You will be responsible for the service and maintenance of our vending machines with the following; Respond to machine faults/failures within agreed SLA Focus and accountability on quality, standards and continual improvement Working closely with the operations team to ensure delivery of excellent customer service Train staff on DIY sites showing them the operational features of the equipment/machines once installed Communicate with the Service Desk on ensuring the completion of calls and update the in-house system working towards a first-time fault resolution Support with site surveys and machine installations when applicable Be smart and presentable at all times with a flexible approach to work Provide cover to other areas as required by service desk to cover for holiday/sickness Person Specification & Qualifications Minimum of 2 years technical and mechanical engineering experience essential, vending Industry experience preferred Basic electrical understanding and experience essential, advanced electrical engineering desirable Certifications and/or qualifications preferred in the following areas: Engineering/Mechanical/Electrical/Health & Safety/Quality/IT including electrical safety and PAT testing Excellent communication skills with a focus on customer service Excellent IT skills essential Digital media experience an advantage A problem solver with a can-do approach A good team player who strives to deliver company goal and objectives Self-motivated, able to respond and adapt promptly and easily to change, with a positive attitude and approach Full UK driving licence Industry manufacture experience an advantage but full training will be provided. This role will be based over 5 days, Monday to Friday between 8:30 and 17:00 (40 working hours). Flexibility may also be required to work occasional overtime, for example, weekends and at different national sites to meet the operational needs of the business. Benefits: The business will offer a company vehicle, holiday entitlement increasing with length of service, pension and a discretionary company bonus based on KPI\’s. If you are an experienced Vending Engineer or a Field Service Engineer living in or near these areas, please submit your CV for consideration now. Additional pay: Bonus scheme Schedule: Day shift Weekend availability Experience: Electrical engineering: 1 year (preferred) Mechanical engineering: 1 year (preferred) Vending engineering: 1 year (preferred) Licence/Certification: FULL, UK CLEAN DRIVING (required) Work Location: In person Please click the APPLY button to submit your CV for this role Candidates with the relevant experience or job titles of: Mobile Engineer, Service Engineer, Multi-skilled Engineer, Mechanical Fitter, Maintenance Engineer, Mobile Technician, Fault Repair Engineer, Maintenance Technician, Catering Engineer, Commercial Catering Engineer, Vending Engineer and HVAC may also be considered for this role. JBRP1_UKTJ
Vending / Field Service Engineer employer: Broderick Group Limited
Contact Detail:
Broderick Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vending / Field Service Engineer
✨Tip Number 1
Make sure to highlight your technical and mechanical engineering experience during the interview. Be prepared to discuss specific examples of how you've solved problems in the past, especially in a customer service context.
✨Tip Number 2
Familiarize yourself with the vending industry and Broderick's unique approach to business. Showing that you understand their values and are excited about contributing new ideas can set you apart from other candidates.
✨Tip Number 3
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to prepare a few scenarios where you successfully communicated with customers or team members to resolve issues.
✨Tip Number 4
Be ready to demonstrate your flexibility and adaptability. Share experiences where you've had to adjust to changing circumstances or work under pressure, as these traits are essential for a Field Service Engineer.
We think you need these skills to ace Vending / Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in electrical and mechanical engineering, especially any work related to vending machines. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and proactive approach. Mention specific examples of how you've solved problems in previous roles and how you can contribute to Broderick's success.
Highlight Relevant Certifications: If you have certifications in engineering, health & safety, or electrical safety, make sure to include them in your application. This will strengthen your candidacy and show your commitment to professional development.
Showcase Your Communication Skills: In both your CV and cover letter, emphasize your excellent communication skills. Provide examples of how you've effectively communicated with customers or team members in past roles, as this is crucial for the Field Service Engineer position.
How to prepare for a job interview at Broderick Group Limited
✨Show Your Technical Skills
Be prepared to discuss your technical and mechanical engineering experience in detail. Highlight any specific projects or challenges you've faced in the vending industry, as this will demonstrate your expertise and problem-solving abilities.
✨Emphasize Customer Service
Since the role is customer-focused, share examples of how you've provided excellent customer service in previous positions. Discuss how you handle difficult situations and ensure customer satisfaction, as this aligns with the company's values.
✨Demonstrate Proactivity
Broderick's values new ideas and proactivity. Prepare to discuss instances where you've taken initiative in your previous roles, whether it's improving processes or suggesting new solutions to problems.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to work under pressure and meet SLAs. Practice responding to hypothetical situations related to machine faults or customer interactions to showcase your quick thinking and adaptability.
