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- Tasks: Maintain and service vending machines while ensuring top-notch customer support.
- Company: Join Broderick's, a vibrant family-run business that values new ideas and growth.
- Benefits: Enjoy a company vehicle, increasing holiday entitlement, pension, and performance bonuses.
- Why this job: Be part of a dynamic team focused on quality and customer satisfaction in a growing industry.
- Qualifications: 2 years of technical/mechanical experience required; electrical knowledge is essential.
- Other info: Flexibility for occasional overtime and travel may be needed.
The predicted salary is between 30000 - 42000 £ per year.
Job Title: Vending / Field Service Engineer Location : Newcastle Salary: Competitive Job Type: Permanent, Full Time About us: Broderick\’s are a vibrant, successful and growing family-run business. We do things in different ways and we have jobs like no others! We welcome new ideas and proactivity to grow together, us as business and you as professional. About the role: We are now recruiting for a Field Service Engineer\’s to look after our machines in Cumbria and North East. This role will appeal to a self-motivated individual who is proactive and works well under pressure. You will be customer focused and able to work towards agreed SLAs to enable you to offer the highest level of customer service. Responsibilities: You will be responsible for the service and maintenance of our vending machines with the following; Respond to machine faults/failures within agreed SLA Focus and accountability on quality, standards and continual improvement Working closely with the operations team to ensure delivery of excellent customer service Train staff on DIY sites showing them the operational features of the equipment/machines once installed Communicate with the Service Desk on ensuring the completion of calls and update the in-house system working towards a first-time fault resolution Support with site surveys and machine installations when applicable Be smart and presentable at all times with a flexible approach to work Provide cover to other areas as required by service desk to cover for holiday/sickness Person Specification & Qualifications Minimum of 2 years technical and mechanical engineering experience essential, vending Industry experience preferred Basic electrical understanding and experience essential, advanced electrical engineering desirable Certifications and/or qualifications preferred in the following areas: Engineering/Mechanical/Electrical/Health & Safety/Quality/IT including electrical safety and PAT testing Excellent communication skills with a focus on customer service Excellent IT skills essential Digital media experience an advantage A problem solver with a can-do approach A good team player who strives to deliver company goal and objectives Self-motivated, able to respond and adapt promptly and easily to change, with a positive attitude and approach Full UK driving licence Industry manufacture experience an advantage but full training will be provided. This role will be based over 5 days, Monday to Friday between 8:30 and 17:00 (40 working hours). Flexibility may also be required to work occasional overtime, for example, weekends and at different national sites to meet the operational needs of the business. Benefits: The business will offer a company vehicle, holiday entitlement increasing with length of service, pension and a discretionary company bonus based on KPI\’s. If you are an experienced Vending Engineer or a Field Service Engineer living in or near these areas, please submit your CV for consideration now. Additional pay: Bonus scheme Schedule: Day shift Weekend availability Experience: Electrical engineering: 1 year (preferred) Mechanical engineering: 1 year (preferred) Vending engineering: 1 year (preferred) Licence/Certification: FULL, UK CLEAN DRIVING (required) Work Location: In person Please click the APPLY button to submit your CV for this role Candidates with the relevant experience or job titles of: Mobile Engineer, Service Engineer, Multi-skilled Engineer, Mechanical Fitter, Maintenance Engineer, Mobile Technician, Fault Repair Engineer, Maintenance Technician, Catering Engineer, Commercial Catering Engineer, Vending Engineer and HVAC may also be considered for this role. JBRP1_UKTJ
Vending / Field Service Engineer employer: Broderick Group Limited
Contact Detail:
Broderick Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vending / Field Service Engineer
✨Tip Number 1
Familiarize yourself with the specific vending machines and technologies used by Broderick's. Understanding their products will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Highlight your problem-solving skills and ability to work under pressure. Prepare examples from your past experiences where you successfully resolved technical issues or improved service delivery.
✨Tip Number 3
Since customer service is a key focus for this role, think of ways you've gone above and beyond for customers in previous positions. Be ready to share these stories to showcase your customer-centric approach.
✨Tip Number 4
Make sure to emphasize your flexibility and willingness to adapt to changing situations. This is crucial for a Field Service Engineer, as you may need to cover different areas or work overtime occasionally.
We think you need these skills to ace Vending / Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical and mechanical engineering experience, especially in the vending industry. Emphasize any relevant certifications and your problem-solving skills.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service focus and ability to work under pressure. Mention specific examples of how you've successfully handled machine faults or provided excellent service in previous roles.
Highlight Relevant Experience: In your application, clearly outline your experience with electrical and mechanical engineering. If you have worked in the vending industry or have digital media experience, make sure to include that as well.
Show Enthusiasm for the Role: Express your excitement about the opportunity to work with Broderick's and contribute to their success. Mention your willingness to adapt and learn, as well as your proactive approach to challenges.
How to prepare for a job interview at Broderick Group Limited
✨Show Your Technical Skills
Be prepared to discuss your technical and mechanical engineering experience in detail. Highlight any specific projects or challenges you've faced in the vending industry, as this will demonstrate your expertise and problem-solving abilities.
✨Emphasize Customer Service
Since the role is customer-focused, share examples of how you've provided excellent customer service in previous positions. Discuss how you handle difficult situations and ensure customer satisfaction, as this aligns with the company's values.
✨Demonstrate Proactivity
Broderick's values proactivity, so come prepared with ideas on how you can contribute to the team's success. Think about ways to improve processes or enhance customer experiences, and be ready to share these during the interview.
✨Be Ready for Practical Questions
Expect practical questions related to fault resolution and machine maintenance. Brush up on your knowledge of electrical and mechanical systems, and be ready to explain how you would approach common issues that may arise in the field.
