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- Tasks: Maintain and service vending machines while ensuring top-notch customer support.
- Company: Join Broderick's, a dynamic family-run business that values innovation and growth.
- Benefits: Enjoy a competitive salary, company vehicle, holiday perks, and a bonus based on performance.
- Why this job: Be part of a supportive team where your ideas matter and you can grow professionally.
- Qualifications: 2 years in technical/mechanical engineering; electrical knowledge is essential.
- Other info: Flexibility for occasional overtime and travel may be required.
The predicted salary is between 30000 - 42000 £ per year.
Location: Loughborough and surrounding areas
Salary: Competitive
Job Type: Permanent, Full Time
Schedule: Day shift, Monday to Friday, Weekend availability
Work Location: In Person
About us: Broderick's are a vibrant, successful and growing family-run business. We do things in different ways and we have jobs like no others! We welcome new ideas and proactivity to grow together, us as business and you as professional.
About the role: We are now recruiting for an Engineer to look after our machines in Loughborough and surrounding areas. This role will appeal to a self-motivated individual who is proactive and works well under pressure. You will be customer focused and able to work towards agreed SLAs to enable you to offer the highest level of customer service.
Responsibilities:
- Respond to machine faults/failures within agreed SLA
- Focus and accountability on quality, standards and continual improvement
- Working closely with the operations team to ensure delivery of excellent customer service
- Train staff on DIY sites showing them the operational features of the equipment/machines once installed
- Communicate with the Service Desk on ensuring the completion of calls and update the in-house system working towards a first-time fault resolution
- Support with site surveys and machine installations when applicable
- Be smart and presentable at all times with a flexible approach to work
- Provide cover to other areas as required by service desk to cover for holiday/sickness
Person Specification & Qualifications:
- Minimum of 2 years technical and mechanical engineering experience essential, vending Industry experience preferred
- Basic electrical understanding and experience essential, advanced electrical engineering desirable
- Certifications and/or qualifications preferred in the following areas: Engineering/Mechanical/Electrical/Health & Safety/Quality/IT including electrical safety and PAT testing
- Excellent communication skills with a focus on customer service
- Excellent IT skills essential
- Digital media experience an advantage
- A problem solver with a can-do approach
- A good team player who strives to deliver company goal and objectives
- Self-motivated, able to respond and adapt promptly and easily to change, with a positive attitude and approach
- Industry manufacture experience an advantage but full training will be provided
Experience:
- Electrical engineering: 1 year (preferred)
- Mechanical engineering: 1 year (preferred)
- Vending engineering: 1 year (preferred)
Licence/Certification:
- FULL, UK CLEAN DRIVING (required)
This role will be based over 5 days, Monday to Friday between 8:30 and 17:00 (40 working hours). Flexibility may also be required to work occasional overtime, for example, weekends and at different national sites to meet the operational needs of the business.
Benefits:
- A company vehicle
- Holiday entitlement increasing with length of service
- Pension
- A discretionary company bonus based on KPI's
Please click the APPLY button to submit your CV for this role.
Vending / Field Service Engineer employer: Broderick Group Limited
Contact Detail:
Broderick Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vending / Field Service Engineer
✨Tip Number 1
Familiarise yourself with the specific types of vending machines that Broderick's uses. Understanding the common faults and maintenance procedures can give you a significant edge during the interview.
✨Tip Number 2
Highlight your customer service skills in conversations. Since this role is customer-focused, demonstrating your ability to communicate effectively and resolve issues will resonate well with the hiring team.
✨Tip Number 3
Prepare to discuss your problem-solving approach. Be ready to share examples of how you've tackled technical challenges in the past, as this will showcase your proactive attitude and suitability for the role.
✨Tip Number 4
Network with current or former employees of Broderick's if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Vending / Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical and mechanical engineering, especially any work related to vending machines. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and problem-solving abilities. Mention specific examples of how you've successfully handled similar roles or challenges in the past.
Highlight Relevant Certifications: If you have certifications in engineering, electrical safety, or health and safety, be sure to mention these prominently in your application. This can set you apart from other candidates.
Show Enthusiasm for the Role: In your application, express your excitement about the opportunity to work with Broderick's and contribute to their customer-focused approach. A positive attitude can make a significant difference.
How to prepare for a job interview at Broderick Group Limited
✨Showcase Your Technical Skills
Make sure to highlight your technical and mechanical engineering experience during the interview. Be prepared to discuss specific examples of how you've solved problems in the past, especially in relation to vending machines or similar equipment.
✨Demonstrate Customer Focus
Since this role requires a strong customer service orientation, be ready to share instances where you've gone above and beyond for a customer. This will show that you understand the importance of customer satisfaction in the field service industry.
✨Emphasise Your Problem-Solving Abilities
Prepare to discuss your approach to troubleshooting and resolving faults. The interviewer will likely want to know how you handle pressure and unexpected challenges, so think of examples that showcase your can-do attitude.
✨Be Ready for Practical Questions
Expect some technical questions or scenarios related to electrical and mechanical issues. Brush up on your basic electrical understanding and be ready to explain how you would approach common problems with vending machines.
