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- Tasks: Join our team to ensure a seamless golf experience for members and guests.
- Company: Brocket Hall is a premier golf estate with top-rated championship courses.
- Benefits: Enjoy pension plans, life insurance, training, career progression, and free access to facilities.
- Why this job: Be part of a vibrant team in a prestigious setting while enhancing your golf knowledge.
- Qualifications: Customer service experience is preferred; a passion for golf and hospitality is essential.
- Other info: Flexible shifts, including weekends and holidays, are required.
The predicted salary is between 24000 - 36000 £ per year.
Brocket Hall is searching for dedicated Golf Operations Team Members to join our esteemed golf operations team at one of the UK\’s premier golf estates. With two championship courses both rated with the UK\’s Top 100 parkland golf courses —The Melbourne and The Palmerston—alongside our exceptional facilities, we take pride in providing an outstanding experience for our members and guests. As a Golf Operations Team Member you will be play an integral part in the smooth operation of the golf experience, ensuring that all aspects of the guest journey are seamless and fully enjoyable.
Responsibilities
- Assist in the day-to-day operations of the golf course, including coordinating tee times and managing the booking system.
- Provide a welcoming and friendly environment for members and guests, addressing any inquiries or concerns promptly.
- Ensure the golf shop is well-stocked and organized, including managing merchandise displays and inventory.
- Support the maintenance of the golf course and practice facilities, ensuring the highest standards of playability and presentation.
- Assist with the operations of member events and tournaments, ensuring a positive experience for participants.
- Work alongside the golf services team to provide a full range of customer support, including golf bag handling, check-ins, and course guidance such as 1st tee experience and course marshalling.
- Assist in the delivery of a world class golf academy including academy events, coaching sessions and corporate golf days.
- Participate in training sessions to enhance personal knowledge of the game of golf, product offerings, and service excellence.
- Help maintain cleanliness and organization of all areas within the golf operations, including locker rooms and outside service areas.
Requirements
- Previous experience in a customer service or golf-related role is preferred but not mandatory.
- A genuine interest in golf and hospitality, with a willingness to learn and grow in the role.
- Excellent communication and interpersonal skills, with a positive and outgoing personality.
- Ability to work as part of a team, as well as independently, to ensure shifts run smoothly.
- Flexibility to work various shifts, including weekends and holidays, as required by the golf operations schedule.
- Strong organizational skills with the ability to manage time effectively and prioritize tasks.
- Basic knowledge of golf etiquette is a plus.
- Must be physically fit and able to perform manual handling tasks as needed.
Benefits
- Pension Plans
- Life Insurance
- Certified Training & Development
- Strong career progression
- Enrolment in Brocket Hall staff benefits program
- Complimentary use of golf and leisure facilities
Golf Operations Team Member - Talent Pool employer: Brocket Hall
Contact Detail:
Brocket Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Golf Operations Team Member - Talent Pool
✨Tip Number 1
Familiarise yourself with Brocket Hall and its golf operations. Understanding their values, the courses they offer, and their customer service approach will help you align your conversation during interviews and show genuine interest.
✨Tip Number 2
Network with current or former employees of Brocket Hall. They can provide insights into the company culture and what it takes to succeed in the Golf Operations Team, which can be invaluable during your application process.
✨Tip Number 3
Brush up on your golf etiquette and knowledge. Even if you’re not an expert, showing that you have a basic understanding of the game can set you apart from other candidates and demonstrate your commitment to the role.
✨Tip Number 4
Be prepared to discuss your customer service experience in detail. Think of specific examples where you went above and beyond for a customer, as this role heavily relies on providing an exceptional experience for members and guests.
We think you need these skills to ace Golf Operations Team Member - Talent Pool
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of a Golf Operations Team Member. Tailor your application to highlight relevant experiences and skills that align with these expectations.
Craft a Personalised Cover Letter: Write a cover letter that reflects your genuine interest in golf and hospitality. Mention specific aspects of Brocket Hall that attract you, and explain how your background makes you a suitable candidate for the role.
Highlight Relevant Experience: Even if you don't have direct experience in golf operations, emphasise any customer service roles or related experiences. Use examples that showcase your communication skills, teamwork, and ability to handle inquiries or concerns.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Brocket Hall
✨Show Your Passion for Golf
Make sure to express your genuine interest in golf during the interview. Share any personal experiences or stories related to golf that highlight your enthusiasm and understanding of the sport.
✨Demonstrate Customer Service Skills
Since this role involves a lot of interaction with guests, be prepared to discuss your previous customer service experiences. Highlight specific examples where you went above and beyond to ensure a positive experience for customers.
✨Prepare for Teamwork Questions
As a Golf Operations Team Member, you'll need to work well with others. Think of examples from past roles where you successfully collaborated with a team, and be ready to share how you contribute to a positive team environment.
✨Know the Basics of Golf Etiquette
While not mandatory, having a basic understanding of golf etiquette can set you apart. Brush up on common practices and terminology, as this knowledge will demonstrate your commitment to the role and the sport.
