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For Companies At a Glance
- Tasks: Join our team to deliver exceptional customer service and create memorable experiences for guests.
- Company: Brocket Hall is a stunning stately home offering diverse dining and event spaces.
- Benefits: Enjoy pension plans, life insurance, training, career progression, and free access to golf and leisure facilities.
- Why this job: Be part of a dynamic team in a beautiful setting, making every guest's visit special.
- Qualifications: No experience needed; just bring your friendly attitude and passion for hospitality!
- Other info: Flexible hours, including evenings and weekends, with opportunities across various estate venues.
Brocket Hall is seeking enthusiastic Front of House Team Members to join our exceptional hospitality team at one of Britain\’s most stunning stately homes. Nestled in a picturesque setting, our estate offers a variety of dining options and event spaces that cater to weddings, business meetings, and golfing weekends. The Front of House Team Member will play a pivotal role in delivering top-notch customer service, creating memorable experiences for all our guests. If you have a passion for hospitality, enjoy working in a dynamic environment, and thrive in providing outstanding service, we would love to welcome you to our team!
Responsibilities
- Provide a warm and welcoming atmosphere for our guests, ensuring that they feel valued and well taken care of.
- Take and process customer orders efficiently and accurately, ensuring all details are confirmed.
- Serve food and beverages to guests, adhering to the highest standards of service.
- Collaborate with kitchen staff to ensure timely and accurate order fulfilment.
- Work positively within a team environment to deliver all events across the estate.
- Maintain cleanliness and organization of the dining areas, including tables, floors, and service stations.
- Assist with setting up and clearing tables for events, ensuring all equipment is handled with care.
- Handle guest inquiries and resolve any issues promptly and professionally.
- Contribute to a positive team atmosphere by supporting colleagues and embracing a collaborative work environment.
- Participate in work activities across the estate including Auberge du Lac, Brocket Hall, Melbourne & Palmerston Clubhouses and on course catering services including the half way huts and mobile F&B golf cart.
Requirements
- Previous experience in a hospitality or customer service role is preferred but not essential.
- Excellent communication and interpersonal skills, with a friendly and approachable demeaner.
- Strong attention to detail and a passion for providing exceptional service.
- Ability to work effectively in a fast-paced environment, handling multiple tasks simultaneously.
- Flexibility to work evenings, weekends, and holidays as required by the business.
- Must be a team player, willing to assist colleagues wherever possible.
- Have a \”Can Do\” attitude with a strong work ethic and passion for quality.
- Basic knowledge of food safety and hygiene practices is a plus.
Benefits
- Pension Plans
- Life Insurance
- Certified Training & Development
- Strong career progression
- Enrolment in Brocket Hall staff benefits program
- Complimentary use of golf and leisure facilities
Front of House Team Member - Hospitality Talent Pool employer: Brocket Hall
Contact Detail:
Brocket Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member - Hospitality Talent Pool
✨Tip Number 1
Familiarise yourself with Brocket Hall's unique offerings and services. Understanding the estate's dining options and event spaces will help you engage in meaningful conversations during interviews, showcasing your enthusiasm for the role.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've created positive experiences for guests in previous roles. This will demonstrate your ability to provide the warm and welcoming atmosphere that Brocket Hall values.
✨Tip Number 3
Show your flexibility and teamwork spirit by discussing any past experiences where you successfully collaborated with others in a fast-paced environment. This aligns perfectly with the collaborative work culture at Brocket Hall.
✨Tip Number 4
Research food safety and hygiene practices relevant to the hospitality industry. Even if you have limited experience, demonstrating knowledge in this area can set you apart as a candidate who is proactive and committed to quality service.
We think you need these skills to ace Front of House Team Member - Hospitality Talent Pool
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and requirements of the Front of House Team Member position. Tailor your application to highlight how your skills and experiences align with what Brocket Hall is looking for.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for hospitality and customer service. Mention specific experiences that demonstrate your ability to create memorable guest experiences and work effectively in a team.
Highlight Relevant Experience: Even if you don't have direct experience in hospitality, think about transferable skills from previous roles. Emphasise your communication skills, attention to detail, and any experience working in fast-paced environments.
Proofread Your Application: Before submitting, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows professionalism and attention to detail, which are crucial in the hospitality industry.
How to prepare for a job interview at Brocket Hall
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any personal experiences that highlight your love for providing excellent service, as this will resonate well with the interviewers.
✨Demonstrate Teamwork Skills
Since the role requires collaboration with colleagues, be prepared to discuss examples of how you've successfully worked in a team. Highlight your ability to support others and contribute to a positive work environment.
✨Prepare for Customer Service Scenarios
Think about potential customer service challenges you might face in the role and how you would handle them. Being able to articulate your problem-solving skills will show that you're ready to tackle any situation that arises.
✨Ask Insightful Questions
At the end of the interview, don't forget to ask questions about the team dynamics or the types of events you'll be involved in. This shows your genuine interest in the position and helps you understand if it's the right fit for you.
