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- Tasks: Support the Clubhouse Manager in daily operations and create memorable guest experiences.
- Company: Join Brocket Hall, a prestigious estate known for luxury and hospitality.
- Benefits: Enjoy pension plans, certified training, and complimentary access to golf and leisure facilities.
- Why this job: Be part of a dynamic team that values service excellence and teamwork.
- Qualifications: Previous supervisory experience in hospitality and strong leadership skills required.
- Other info: Flexible hours, including weekends, to meet clubhouse needs.
The predicted salary is between 28800 - 43200 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Brocket Hall is seeking a passionate and driven Assistant Clubhouse Manager to join our exceptional team at one of the UK\’s most prestigious estates. This role provides an exciting opportunity to support the Clubhouse Manager in overseeing the operations of our stunning clubhouses, offering high-quality dining and event experiences to our members and guests. As the Assistant Clubhouse Manager, you will assist in managing staff, ensuring impeccable service standards are upheld, and helping to create memorable experiences within the clubhouse. Your dedication to service excellence and attention to detail will play a pivotal role in maintaining our reputation for luxury and hospitality.
Responsibilities
- Assist the Clubhouse Manager in the daily operations of the clubhouse, ensuring all services and areas are maintained to the highest standards.
- Lead, motivate, and train the clubhouse staff, fostering a positive work environment that emphasizes teamwork and communication.
- Support in organizing events, coordinating logistics, and ensuring seamless service during functions and member gatherings.
- Handle guest inquiries and feedback professionally, striving to exceed expectations and address any issues that may arise.
- Assist in maintaining inventory and managing supplies to ensure the clubhouse is well-stocked for operations.
- Monitor service standards and implement improvements where necessary to enhance the guest experience.
- Collaborate with the culinary team to ensure the quality of food and beverage offerings meets our high standards.
- Implement and enforce policies and procedures related to clubhouse operations and guest safety.
- Assist with financial management tasks such as budgeting, expense tracking, and reporting.
- Be available to step in to deputise for the Clubhouse Manager role when they are not on shift.
Requirements
- Previous experience in a supervisory or managerial role within the hospitality industry, ideally in a club or resort setting.
- Strong leadership skills with a passion for developing and mentoring a diverse team.
- Outstanding customer service skills with a keen eye for detail and ability to create memorable guest experiences.
- Excellent communication and interpersonal skills, capable of building rapport with both staff and guests.
- Ability to work flexible hours, including weekends and holidays, to meet the operational needs of the clubhouse.
- Strong organizational skills with the ability to multitask, prioritize, and manage time effectively.
- Basic financial acumen with experience in budget management and inventory control.
- Familiarity with event planning and coordination is highly desirable.
Benefits
- Pension Plans
- Certified Training & Development
- Enrolment in Brocket Hall staff benefits program
- Complimentary use of golf and leisure facilities
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Assistant Clubhouse Manager employer: Brocket Hall
Contact Detail:
Brocket Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Clubhouse Manager
✨Tip Number 1
Network within the hospitality industry, especially with professionals who have experience in club or resort settings. Attend industry events or join relevant online forums to connect with potential colleagues and mentors who can provide insights into the role.
✨Tip Number 2
Familiarise yourself with Brocket Hall's values and service standards. Understanding their approach to luxury and hospitality will help you align your experiences and skills with what they are looking for in an Assistant Clubhouse Manager.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams and improved service standards in previous roles. Highlighting your leadership skills and ability to create memorable guest experiences will set you apart during any informal discussions or interviews.
✨Tip Number 4
Be proactive in learning about event planning and coordination. If you have any experience in this area, be ready to share it, as it's a highly desirable skill for the role. Consider volunteering for events or taking short courses to enhance your knowledge.
We think you need these skills to ace Assistant Clubhouse Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry, particularly any supervisory or managerial roles. Emphasise your leadership skills and customer service achievements to align with the requirements of the Assistant Clubhouse Manager position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences where you have successfully led a team or enhanced guest experiences, demonstrating how you can contribute to Brocket Hall's reputation for luxury and service excellence.
Highlight Relevant Skills: In your application, clearly outline your skills related to event planning, inventory management, and financial acumen. Use examples from your previous roles to illustrate how these skills will benefit the clubhouse operations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Assistant Clubhouse Manager role.
How to prepare for a job interview at Brocket Hall
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in your previous roles.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you motivate and develop your team. Highlight any past experiences where you successfully led a team, resolved conflicts, or improved service standards.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in high-pressure situations. Think of scenarios where you handled guest complaints or managed staff challenges effectively, and be ready to share those stories.
✨Know the Venue and Its Values
Research Brocket Hall and understand its reputation for luxury and hospitality. Be prepared to discuss how your values align with theirs and how you can contribute to maintaining their high standards.
