Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage membership operations and enhance member experiences across Golf, Leisure, Academy, and Racquets.
- Company: Brocket Hall, home to championship golf courses and a new state-of-the-art gym.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Exciting role with opportunities to engage and connect with a vibrant community.
- Why this job: Join a passionate team and create memorable experiences for members in a prestigious setting.
- Qualifications: Experience in membership management and excellent communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Brocket Hall is the prestigious home of two championship golf courses, a world-class driving range, the renowned Phil Kenyon Putting Studio, and a premier par 3 academy with a short game area. We are thrilled to announce our partnership with Technology and the upcoming launch of our new gym in April, which will feature state-of-the-art facilities and advanced technologies designed to introduce an innovative approach to fitness and healthier living while also improving golfers' performance.
We are seeking a passionate Golf and Leisure Membership Manager to join our team. This role is to manage the end-to-end membership operation and member experience across Golf, Leisure, Academy and Racquets. This includes onboarding, renewals, billing and payment administration, member communications, and the delivery of member social events. The role is also responsible for proactively driving member retention, upgrades, and incremental revenue through structured engagement and upselling.
Key Responsibilities- Membership onboarding and management: Own the onboarding process for all new members, ensuring a smooth, premium experience from point of sale through to active membership. Set up and maintain accurate membership records in the membership management system, ensuring all details and access are correct. Work closely with Golf Operations, Academy, Leisure and Racquets teams to ensure members receive consistent, high-quality service throughout their journey.
- Renewals: Manage the renewals process end-to-end: planning, communications, follow-up and completion on time. Manage membership billing and payments in line with company procedures, working closely with Finance on accuracy and outstanding balances.
- Relationships, retention and upgrades: Be a key point of contact for members, handling queries and following issues through to resolution. Keep members engaged throughout the year through planned communication and touchpoints. Proactively spot upgrade/upsell opportunities and act on them in line with the membership offer.
- Member events: Plan and deliver a calendar of member social events and engagement activity.
Golf & Leisure Membership Manager employer: Brocket Hall (UK) Ltd
Contact Detail:
Brocket Hall (UK) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Golf & Leisure Membership Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the golf and leisure industry. Attend events, join relevant groups, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your passion! When you get the chance to chat with potential employers, let your enthusiasm for golf and leisure shine through. Share your ideas on member engagement and retention strategies – it’ll show you’re not just looking for any job, but this job!
✨Tip Number 3
Prepare for interviews by researching Brocket Hall and its offerings. Familiarise yourself with their membership operations and think of ways you could enhance the member experience. This will help you stand out as someone who’s genuinely interested in contributing to their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, go ahead and submit your application – we can’t wait to hear from you!
We think you need these skills to ace Golf & Leisure Membership Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for golf and leisure shine through! We want to see how your passion aligns with our mission at Brocket Hall. Share any relevant experiences that highlight your love for the sport and member engagement.
Tailor Your CV: Make sure your CV is tailored specifically for the Golf & Leisure Membership Manager role. Highlight your experience in membership management, customer service, and event planning. We’re looking for someone who can connect the dots between our services and member satisfaction!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that showcases your skills without unnecessary fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Brocket Hall!
How to prepare for a job interview at Brocket Hall (UK) Ltd
✨Know Your Golf and Leisure Stuff
Make sure you brush up on your knowledge of golf, leisure activities, and membership management. Familiarise yourself with Brocket Hall's offerings, especially their championship courses and new gym facilities. This will show your passion for the role and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
As a Golf & Leisure Membership Manager, you'll be the face of member experience. Prepare examples of how you've successfully managed member relationships in the past. Highlight your ability to handle queries and resolve issues efficiently, as this is crucial for member retention.
✨Plan for Member Engagement
Think about how you would keep members engaged throughout the year. Come up with ideas for social events or communication strategies that could enhance the member experience. Presenting these ideas during your interview will demonstrate your proactive approach and creativity.
✨Be Ready to Discuss Upselling Strategies
Since driving revenue through upgrades and upselling is part of the role, prepare to discuss your experience with this. Think of specific instances where you've successfully identified opportunities to upsell and how you approached those conversations with members.